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<p>In the face of several uncertainties in the construction industry, conflicts and disputes seem inevitable. The aim of this systematic literature review of methodologies for prevention and resolution of conflicts was to develop an updated guidance for conflict management in the construction industry. To achieve this, we developed a novel tool termed Modified Reporting Items for Structured Reviews in Engineering and Technology (MORISE) that considered a modified tool from the original literature review method Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA). Three databases, ScienceDirect, Scopus, and American Society for Civil Engineers (ASCE), were searched and 61 articles were shortlisted. In terms of frequency of reasons cited as causes for disputes, payment regimes and delays rank first, followed by written agreement interpretation and changes in projects. Acceptable approaches to resolution of disputes include negotiation, arbitration, facilitation, and dispute resolution boards. This study were able to make a clear distinction between methodologies adopted by various researchers for the prevention and resolution of conflicts and show that in addition to prevention of conflicts, there are comprehensive and suitable techniques to resolve conflicts, which can be adopted in practice.</p>
</abstract>

In the face of several uncertainties in the construction industry, conflicts and disputes seem inevitable. The aim of this systematic literature review of methodologies for prevention and resolution of conflicts was to develop an updated guidance for conflict management in the construction industry. To achieve this, we developed a novel tool termed Modified Reporting Items for Structured Reviews in Engineering and Technology (MORISE) that considered a modified tool from the original literature review method Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA). Three databases, ScienceDirect, Scopus, and American Society for Civil Engineers (ASCE), were searched and 61 articles were shortlisted. In terms of frequency of reasons cited as causes for disputes, payment regimes and delays rank first, followed by written agreement interpretation and changes in projects. Acceptable approaches to resolution of disputes include negotiation, arbitration, facilitation, and dispute resolution boards. This study were able to make a clear distinction between methodologies adopted by various researchers for the prevention and resolution of conflicts and show that in addition to prevention of conflicts, there are comprehensive and suitable techniques to resolve conflicts, which can be adopted in practice.

A structured literature review on construction conflict prevention and resolution: A modified approach for engineering

Norges teknisk-naturvitenskapelige universitet Fakultet for ingeniorvitenskap

Organization, Technology and Management in Construction: an International Journal

This work is licensed under the Creative Commons Attribution 4.0 International License.

In the face of several uncertainties in the construction industry, conflicts and disputes seem inevitable. The aim of this systematic literature review of...

A structured literature review on construction conflict prevention and resolution: A modified approach for engineering

Article Category: Literature Review

Published Online: May 10, 2022

Page range: 2616 - 2630

Received: Mar 11, 2021

Accepted: Jan 18, 2022

DOI: https://doi.org/10.2478/otmcj-2022-0006

Keywords
construction conflicts, prevention, resolution, literature review, MORISE, arbitration, negotiation

© 2022 Omar Sabri et al., published by Sciendo

This work is licensed under the Creative Commons Attribution 4.0 International License.

A structured literature review on construction conflict prevention and resolution: A modified approach for engineering

Article Category: Literature Review

Published Online: May 10, 2022

Page range: 2616 - 2630

Received: Mar 11, 2021

Accepted: Jan 18, 2022

DOI: https://doi.org/10.2478/otmcj-2022-0006

Keywordsconstruction conflicts, prevention, resolution, literature review, MORISE, arbitration, negotiation

© 2022 Omar Sabri et al., published by Sciendo

This work is licensed under the Creative Commons Attribution 4.0 International License.

Keywords
construction conflicts, prevention, resolution, literature review, MORISE, arbitration, negotiation