<abstract xmlns="http://www.w3.org/1999/xhtml">

<p>The public sector faces the challenge of re-evaluating public service delivery mechanisms with a citizen orientation. The eGovernment concept should not only focus on delivering a large number of services to increase efficiency and effectiveness when deciding on a top-down approach, based on government needs, but decisions should be made on the basis of citizens’ needs, a bottom-up approach. The object of the paper is to identify problems of public service innovations demand and supply, which determinate the adoption of local public service innovations based on the use of IT technology in the condition of Slovak Republic. The results of the investigation confirmed that there is citizen demand for innovation of local public services, but the process of developing and implementing innovative concepts of public services fails on the grounds of the low innovation potential of the service providers.</p>
</abstract>

The public sector faces the challenge of re-evaluating public service delivery mechanisms with a citizen orientation. The eGovernment concept should not only focus on delivering a large number of services to increase efficiency and effectiveness when deciding on a top-down approach, based on government needs, but decisions should be made on the basis of citizens’ needs, a bottom-up approach. The object of the paper is to identify problems of public service innovations demand and supply, which determinate the adoption of local public service innovations based on the use of IT technology in the condition of Slovak Republic. The results of the investigation confirmed that there is citizen demand for innovation of local public services, but the process of developing and implementing innovative concepts of public services fails on the grounds of the low innovation potential of the service providers.

Innovative Concept of Providing Local Public Services Based on ICT

NISPAcee Journal of Public Administration and Policy

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

{"article-title":"Innovative Concept of Providing Local Public Services Based on ICT"}

The public sector faces the challenge of re-evaluating public service delivery mechanisms with a citizen orientation. The eGovernment concept should not only...

Innovative Concept of Providing Local Public Services Based on ICT

Published Online: May 12, 2021

Page range: 135 - 167

DOI: https://doi.org/10.2478/nispa-2021-0006

Keywords
Electronization, innovation, consumer innovativeness, innovation potential, public services

© 2021 Beáta Mikušová Meričková et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Innovative Concept of Providing Local Public Services Based on ICT

Published Online: May 12, 2021

Page range: 135 - 167

DOI: https://doi.org/10.2478/nispa-2021-0006

KeywordsElectronization, innovation, consumer innovativeness, innovation potential, public services

© 2021 Beáta Mikušová Meričková et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Keywords
Electronization, innovation, consumer innovativeness, innovation potential, public services