1. bookVolume 24 (2016): Issue 4 (December 2016)
Journal Details
License
Format
Journal
eISSN
2450-5781
First Published
30 Mar 2017
Publication timeframe
4 times per year
Languages
English
access type Open Access

Innovative Use of Quality Management Methods for Product Improvement

Published Online: 15 Mar 2018
Volume & Issue: Volume 24 (2016) - Issue 4 (December 2016)
Page range: 264 - 267
Received: 01 Jun 2016
Accepted: 01 Aug 2016
Journal Details
License
Format
Journal
eISSN
2450-5781
First Published
30 Mar 2017
Publication timeframe
4 times per year
Languages
English
Abstract

Organisations constantly look for new, innovative solutions and methods which could be used to improve their efficiency and increase the quality of their products. Identifying the causes for returns is an important issue for modern companies, as returns are the cause for the increase in production costs and, most importantly, the loss of credibility in the eyes of the client. Therefore, for the company to be able to sustain or strengthen its position on the market, it has to follow the rules of quality management. Especially important is the rule of constant improvement. This rule is primarily connected with preventing errors and defects from occurring at all the stages of the production process. To achieve that, one must, among other things, use quality management tools. The article presents an analysis of causes for returns of a vibrating screen produced by a company which manufactures machinery and equipment for the extractive industry, using quality management tools such as the Ishikawa diagram and Pareto analysis. The analysis allowed for the identification of the causes of client returns which could not be previously identified, and proposing solutions for them.

Keywords

[1] J.J. Dahlgaard, K. Kristensen and G.K. Kanji, Podstawy zarządzania jakością, Warszawa: Wydawnictwo Naukowe PWN, 2002.Search in Google Scholar

[2] B. Gajdzik and J. Sitko, “An analysis of the causes of complaints about steel sheets in metallurgical product quality management systems”, Metalurgija, vol. 53(1), 2014, pp. 135-138.Search in Google Scholar

[3] A. Hamrol, Zarządzanie Jakością z przykładami, Warszawa: Wydawnictwo Naukowe PWN, 2008.Search in Google Scholar

[4] M.J. Ligarski, “Problem identification method in certified quality management systems”, Quality & Quantity, vol. 46(1), 2012, pp. 315-321.10.1007/s11135-010-9356-2Search in Google Scholar

[5] K. Midor, “An analysis of the causes of product defects using quality management tools”, Management Systems in Production Engineering, vol. 4(16), 2014. pp. 162-167.Search in Google Scholar

[6] M. Molenda, “Effectiveness of planning internal audits of the quality system”, Zeszyty Naukowe Akademii Morskiej w Szczecinie, no. 32, z. 1, 2012, pp. 48-54.Search in Google Scholar

[7] B. Szczęśniak, M. Zasadzień and Ł. Wapienik, „Zastosowanie analizy Pareto oraz diagramu Ishikawy do analizy przyczyn odrzutów w procesie produkcji silników elektrycznych”, Zeszyty Naukowe Politechniki Śląskiej (s. Organizacja i Zarządzanie), z. 63a, 2012, pp. 125-148.Search in Google Scholar

[8] M. Zasadzień, “Using the Pareto diagram and FMEA (Failure Mode and Effects Analysis) to identify key defects in a product”, Management Systems in Production Engineering, no 4, 2014, pp. 153‐156.Search in Google Scholar

[9] E. Kardas, “The assessment of quality of products using selected quality instruments”, Production Engineering Archives, vol. 10, no. 1, 2016, pp. 5-8.10.30657/pea.2016.10.02Search in Google Scholar

[10] G. Klimasara, „Analiza i doskonalenie procesu produkcyjnego wybranego produktu w przedsiębiorstwie Demetrix Sp. z o.o.”, Politechnika Śląska, Wydział Organizacji i Zarządzania, Zabrze, 2016.Search in Google Scholar

Recommended articles from Trend MD

Plan your remote conference with Sciendo