<abstract xmlns="http://www.w3.org/1999/xhtml">

<bold>Objective:</bold> The smart city is defined as a mix of urban strategies aimed at optimizing and innovating public services. Current cities are hybrid and affected by complex systems with inter-institutional collaboration. This study aims to understand which variables are most present and important according to the literature review and comparative analysis of two case studies.
<bold>Methodology:</bold> The authors have chosen the emerging smart city of Turin and Lugano to conduct a cross-analysis based on the matrix proposed by Yin (2017). This research is characterized as a holistic study of multiple cases.
<bold>Findings:</bold> The research was carried out thanks to results produced by literature and emerging from the analysis of realities exposed, to assess the performance of projects and urban sustainability. A set of 71 indicators has been designed to assess the impacts of a smart city. 5 Indicators are related to management performance, 18 to governance and 48 to reporting.
<bold>Value Added:</bold> This research aims to implement the theory of information reporting by providing guidelines for indicators in inter-institutional, cross-sectoral and multi-level contexts maximising smart factors in cities and meeting stakeholder needs in a hybrid organization.
<bold>Recommendations:</bold> Future research is recommended to confirm the relevant indicators for stakeholders associated with communication methods.
</abstract>

Objective: The smart city is defined as a mix of urban strategies aimed at optimizing and innovating public services. Current cities are hybrid and affected by complex systems with inter-institutional collaboration. This study aims to understand which variables are most present and important according to the literature review and comparative analysis of two case studies.
Methodology: The authors have chosen the emerging smart city of Turin and Lugano to conduct a cross-analysis based on the matrix proposed by Yin (2017). This research is characterized as a holistic study of multiple cases.
Findings: The research was carried out thanks to results produced by literature and emerging from the analysis of realities exposed, to assess the performance of projects and urban sustainability. A set of 71 indicators has been designed to assess the impacts of a smart city. 5 Indicators are related to management performance, 18 to governance and 48 to reporting.
Value Added: This research aims to implement the theory of information reporting by providing guidelines for indicators in inter-institutional, cross-sectoral and multi-level contexts maximising smart factors in cities and meeting stakeholder needs in a hybrid organization.
Recommendations: Future research is recommended to confirm the relevant indicators for stakeholders associated with communication methods.

Performance Evaluation in the Inter-Institutional Collaboration Context of Hybrid Smart Cities

Journal of Intercultural Management

This work is licensed under the Creative Commons Attribution 4.0 International License.

Objective: The smart city is defined as a mix of urban strategies aimed at optimizing and innovating public services. Current cities are hybrid and affected by...

Performance Evaluation in the Inter-Institutional Collaboration Context of Hybrid Smart Cities

Published Online: Jan 18, 2022

Page range: 20 - 46

Received: Dec 08, 2021

Accepted: Dec 21, 2021

DOI: https://doi.org/10.2478/joim-2021-0065

Keywords
smart city, hybrid organization, inter-institutional, index, Lugano, Turin

© 2021 Silvana Secinaro et al., published by Sciendo

This work is licensed under the Creative Commons Attribution 4.0 International License.

Performance Evaluation in the Inter-Institutional Collaboration Context of Hybrid Smart Cities

Published Online: Jan 18, 2022

Page range: 20 - 46

Received: Dec 08, 2021

Accepted: Dec 21, 2021

DOI: https://doi.org/10.2478/joim-2021-0065

Keywordssmart city, hybrid organization, inter-institutional, index, Lugano, Turin

© 2021 Silvana Secinaro et al., published by Sciendo

This work is licensed under the Creative Commons Attribution 4.0 International License.

Keywords
smart city, hybrid organization, inter-institutional, index, Lugano, Turin