This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Ahsan, N., Abdullah, Z., Fie, D.Y.G., Alam, S.S. (2009), A study of job stress on job satisfaction among university staff in Malaysia: An empirical study, European Journal of Social Sciences, Vol. 8, No. 1, pp. 121–131.AhsanN.AbdullahZ.FieD.Y.G.AlamS.S.2009A study of job stress on job satisfaction among university staff in Malaysia: An empirical studyEuropean Journal of Social Sciences81121131Search in Google Scholar
Aluculesei, A.C., Mahika, E.C., Rafdulescu, R., Nistroreanu, P. (2015), Organizational stress for retail store employees in Romania spa tourism a solution?, Romanian Economic Journal, Vol. 18, No. 55, pp. 3–24.AluculeseiA.C.MahikaE.C.RafdulescuR.NistroreanuP.2015Organizational stress for retail store employees in Romania spa tourism a solution?Romanian Economic Journal1855324Search in Google Scholar
Avolio, B.J., Gardner, W.L., Walumbwa, F.O., Luthans, F., May, D.R. (2004), Unlocking the mask: A look at the process by which authentic leaders impact follower attitudes and behaviors, The Leadership Quarterly, Vol. 15, No. 6, pp. 801–823.AvolioB.J.GardnerW.L.WalumbwaF.O.LuthansF.MayD.R.2004Unlocking the mask: A look at the process by which authentic leaders impact follower attitudes and behaviorsThe Leadership Quarterly15680182310.1016/j.leaqua.2004.09.003Search in Google Scholar
Ayyagari, R., Grover, V., Purvis, R. (2011), Technostress: Technological antecedents and implications, MIS Quarterly, Vol. 35, No. 4, pp. 831–858.AyyagariR.GroverV.PurvisR.2011Technostress: Technological antecedents and implicationsMIS Quarterly35483185810.2307/41409963Search in Google Scholar
Badan Pusat Statistik Provinsi DKI Jakarta [ Central Bureau of Statistics DKI Jakarta]. (2020) [ online] retrieved from https://jakarta.bps.go.id- [ 22 August 2020].Badan Pusat Statistik Provinsi DKI Jakarta [ Central Bureau of Statistics DKI Jakarta]2020[ online] retrieved from https://jakarta.bps.go.id- [ 22 August 2020]Search in Google Scholar
Bakker, A.B., Demerouti, E. (2007), The job demands-resources model: State of the art, Journal of Managerial Psychology, Vol. 22, No. 3, pp. 309–328.BakkerA.B.DemeroutiE.2007The job demands-resources model: State of the artJournal of Managerial Psychology22330932810.1108/02683940710733115Search in Google Scholar
Beason, O.L. (2015), Emotional intelligence, leader-member exchange, job stress, and job satisfaction: A study of practicing attorneys. Regent University, ProQuest Dissertations Publishing. 3712088.BeasonO.L.2015Emotional intelligence, leader-member exchange, job stress, and job satisfaction: A study of practicing attorneysRegent UniversityProQuest Dissertations Publishing. 3712088.Search in Google Scholar
Burnett, M., Pettijohn, C. (2015), Investigating the efficacy of mind-body therapies and emotional intelligence on worker stress in an organizational setting: An experimental approach, Journal of Organizational Culture, Communications, and Conflict, Vol. 19, No. 1, pp. 146–158.BurnettM.PettijohnC.2015Investigating the efficacy of mind-body therapies and emotional intelligence on worker stress in an organizational setting: An experimental approachJournal of Organizational Culture, Communications, and Conflict191146158Search in Google Scholar
Chen, G., Ployhart, R.E., Thomas, H.C., Anderson, N., Bliese, P.D. (2017), The power of momentum: A new model of dynamic relationships between job satisfaction change and turnover intentions, Academy of Management Journal, Vol. 54, No. 1, pp. 159–181.ChenG.PloyhartR.E.ThomasH.C.AndersonN.BlieseP.D.2017The power of momentum: A new model of dynamic relationships between job satisfaction change and turnover intentionsAcademy of Management Journal54115918110.5465/amj.2011.59215089Search in Google Scholar
Colquitt, J., LePine, J.A., Wesson, M.J. (2015), Organizational behavior: Improving performance and commitment in the workplace. 4ed. McGraw-Hill International Edition.ColquittJ.LePineJ.A.WessonM.J.2015Organizational behavior: Improving performance and commitment in the workplace4ed.McGraw-Hill International EditionSearch in Google Scholar
Delpechitre, D., Beeler, L. (2018), Faking it: Salesperson emotional intelligence's influence on emotional labor strategies and customer outcomes, Journal of Business and Industrial Marketing, Vol. 33, No. 1, pp. 53–71.DelpechitreD.BeelerL.2018Faking it: Salesperson emotional intelligence's influence on emotional labor strategies and customer outcomesJournal of Business and Industrial Marketing331537110.1108/JBIM-08-2016-0170Search in Google Scholar
Ealias, A., George, J. (2012), Emotional intelligence and job satisfaction: a correlational study, Research Journal of Commerce and Behavioral Science, Vol. 1, No. 4, pp. 37–42.EaliasA.GeorgeJ.2012Emotional intelligence and job satisfaction: a correlational studyResearch Journal of Commerce and Behavioral Science143742Search in Google Scholar
Esmaeilifar, R., Iranmanesh, M., Shafiei, M.W, Hyun, S.S. (2020), Effects of low carbon waste practices on job satisfaction of site managers through job stress. Review of Managerial Science, Vol. 14, No. 1, pp. 115–136.EsmaeilifarR.IranmaneshM.ShafieiM.WHyunS.S.2020Effects of low carbon waste practices on job satisfaction of site managers through job stressReview of Managerial Science14111513610.1007/s11846-018-0288-xSearch in Google Scholar
Fairbrother, K., Warn, J. (2003), Workplace dimensions, stress, and job satisfaction, Journal of Managerial Psychology, Vol. 18, No. 1, pp. 8–21.FairbrotherK.WarnJ.2003Workplace dimensions, stress, and job satisfactionJournal of Managerial Psychology18182110.1108/02683940310459565Search in Google Scholar
Goleman, D. (1995), Emotional intelligence: Why it can matter more than IQ, Bantam Books, New York.GolemanD.1995Emotional intelligence: Why it can matter more than IQBantam BooksNew YorkSearch in Google Scholar
Goleman, D. (2001), An EI-based theory of performance. In C. Cherniss and D. Goleman (Eds.), The emotionally intelligent workplace: How to select for, measure, and improve emotional intelligence in individuals, groups, and organizations, pp. 27–44). San Francisco, CA: Jossey-Bass.GolemanD.2001An EI-based theory of performanceInChernissC.GolemanD.(Eds.),The emotionally intelligent workplace: How to select for, measure, and improve emotional intelligence in individuals, groups, and organizations2744San Francisco, CAJossey-BassSearch in Google Scholar
Griffin, R.W., Phillips, J.M., Gully, S.M. (2017), Organizational behavior: Managing people and organizations, 12 ed., South-Western Cengage Learning.GriffinR.W.PhillipsJ.M.GullyS.M.2017Organizational behavior: Managing people and organizations12 ed.South-Western Cengage LearningSearch in Google Scholar
Guy, M.E., Lee, H.J. (2015), How emotional intelligence mediates emotional labor in public service jobs, Review of Public Personnel Administration, Vol. 35, No. 3, pp. 261–277.GuyM.E.LeeH.J.2015How emotional intelligence mediates emotional labor in public service jobsReview of Public Personnel Administration35326127710.1177/0734371X13514095Search in Google Scholar
Hayes, A.F. (2013), Introduction to mediation, moderation, and conditional process analysis; a regression-based approach, The Guilford Press.HayesA.F.2013Introduction to mediation, moderation, and conditional process analysis; a regression-based approachThe Guilford PressSearch in Google Scholar
Hur, W.M., Moon, T.W., Han, S.J. (2014). The role of chronical age and work experience on emotional labor, Career Development International, Vol. 19, No. 7, pp. 734–754.HurW.M.MoonT.W.HanS.J.2014The role of chronical age and work experience on emotional laborCareer Development International19773475410.1108/CDI-12-2013-0162Search in Google Scholar
Janssen, O. (2001), Fairness perceptions as a moderator in the curvilinear relationships between job demands, and job performance and job satisfaction, Academy of Management Journal, Vol. 44, No. 5, pp. 1039–1050.JanssenO.2001Fairness perceptions as a moderator in the curvilinear relationships between job demands, and job performance and job satisfactionAcademy of Management Journal4451039105010.2307/3069447Search in Google Scholar
Jin, J.H., Lee, E.J. (2019), The mediating effect of workplace spirituality on the relation between job stress and job satisfaction on cancer survivors returning to work, International Journal of Environmental Research and Public Health, Vol. 16, No. 19, pp. 1–13.JinJ.H.LeeE.J.2019The mediating effect of workplace spirituality on the relation between job stress and job satisfaction on cancer survivors returning to workInternational Journal of Environmental Research and Public Health161911310.3390/ijerph16193510Search in Google Scholar
Kang, D.M. (2020), An elementary school EFL teacher's emotional intelligence and emotional labor, Journal of Language, Identity and Education, pp. 1–14.KangD.M.2020An elementary school EFL teacher's emotional intelligence and emotional laborJournal of Language, Identity and Education11410.1080/15348458.2020.1777867Search in Google Scholar
Kerlinger, F.N., Howard, B.L. (2000), Foundations of Behavioral Research, 4th Edition, Harcourt Inc.KerlingerF.N.HowardB.L.2000Foundations of Behavioral Research4th EditionHarcourt Inc.Search in Google Scholar
Lambert, E.G., Hogan, N.L., Paoline, E.A., Baker, D.N., (2005), The good life: The impact of job satisfaction and occupational stressors on correctional staff life satisfaction—an exploratory study, Journal of Criminal Justice, Vol. 28, No. 2, pp. 1–26.LambertE.G.HoganN.L.PaolineE.A.BakerD.N.2005The good life: The impact of job satisfaction and occupational stressors on correctional staff life satisfaction—an exploratory studyJournal of Criminal Justice28212610.1080/0735648X.2005.9721636Search in Google Scholar
Lambert, E.G., Hogan, N.L., Griffin, M.L. (2007), The impact of distributive and procedural justice on correctional staff job stress, job satisfaction, and organizational commitment, Journal of Criminal Justice, Vol. 35, No. 6, pp. 644–656.LambertE.G.HoganN.L.GriffinM.L.2007The impact of distributive and procedural justice on correctional staff job stress, job satisfaction, and organizational commitmentJournal of Criminal Justice35664465610.1016/j.jcrimjus.2007.09.001Search in Google Scholar
Lambert, E., Paoline, E.A. (2010), Take this job and shove it: An exploratory study of turnover intent among jail staff, Journal of Criminal Justice, Vol. 38, No. 2, pp. 139–148.LambertE.PaolineE.A.2010Take this job and shove it: An exploratory study of turnover intent among jail staffJournal of Criminal Justice38213914810.1016/j.jcrimjus.2010.01.002Search in Google Scholar
Lassk, F.G., Shepherd, C.D. (2013), Exploring the relationship between emotional intelligence and salesperson creativity, Journal of Personal Selling and Sales Management, Vol. 33, No. 1, pp. 25–37.LasskF.G.ShepherdC.D.2013Exploring the relationship between emotional intelligence and salesperson creativityJournal of Personal Selling and Sales Management331253710.2753/PSS0885-3134330103Search in Google Scholar
Leadership Toolkit: (EI) Emotional Intelligence Questionnaire. (2019). Weblog. [ online] Available from: https://www.drugsandalcohol.ie/26776/1/Emotional_intelligence_questionnaire-LAL1.pdf. [ accessed 16 November 2019]Leadership Toolkit: (EI) Emotional Intelligence Questionnaire2019Weblog. [ online] Available from: https://www.drugsandalcohol.ie/26776/1/Emotional_intelligence_questionnaire-LAL1.pdf. [ accessed 16 November 2019]Search in Google Scholar
Lee, H.J. (2018), How emotional intelligence relates to job satisfaction and burnout in public service jobs, International Review of Administrative Sciences, Vol. 84, No. 4, pp. 729–745.LeeH.J.2018How emotional intelligence relates to job satisfaction and burnout in public service jobsInternational Review of Administrative Sciences84472974510.1177/0020852316670489Search in Google Scholar
Lee, Y.H., Richards, K.A., Washhburn, N.S. (2020), Emotional intelligence, job satisfaction, emotional exhaustion, and subjective well-being in high school athletic directors, Psychological Reports, Vol. 123, No. 6, pp. 2418–2440.LeeY.H.RichardsK.A.WashhburnN.S.2020Emotional intelligence, job satisfaction, emotional exhaustion, and subjective well-being in high school athletic directorsPsychological Reports12362418244010.1177/0033294119860254Search in Google Scholar
Liu, X.Y., Liu, J. (2013), Effect of team leader emotional intelligence and team emotional climate on team member job satisfaction a cross-level, Nankai Business Review International, Vol. 4, No. 3, pp. 180–198.LiuX.Y.LiuJ.2013Effect of team leader emotional intelligence and team emotional climate on team member job satisfaction a cross-levelNankai Business Review International4318019810.1108/NBRI-07-2013-0023Search in Google Scholar
Lopes, P.N. (2016), Emotional intelligence in organizations: Bridging research and practice, International Society on Research on Emotion, Vol. 8, No. 4, pp. 316–321.LopesP.N.2016Emotional intelligence in organizations: Bridging research and practiceInternational Society on Research on Emotion8431632110.1177/1754073916650496Search in Google Scholar
Lopez, S.M., Extremera, N. (2017), Emotional intelligence and teacher burnout: A systematic review, International Journal of Educational Research, Vol. 85, pp. 121–130.LopezS.M.ExtremeraN.2017Emotional intelligence and teacher burnout: A systematic reviewInternational Journal of Educational Research8512113010.1016/j.ijer.2017.07.006Search in Google Scholar
Lu, X., Lee, H.J., Yang, S.B., Song, M.H. (2020), The dynamic role of emotional intelligence on the relationship between emotional labor and job satisfaction: A comparison study of public service in China and South Korea, Public Personnel Management, OnlineFirst: 1–25.LuX.LeeH.J.YangS.B.SongM.H.2020The dynamic role of emotional intelligence on the relationship between emotional labor and job satisfaction: A comparison study of public service in China and South KoreaPublic Personnel ManagementOnlineFirst:12510.1177/0091026020946476Search in Google Scholar
Luthans, F. (2006), Organization Behavior. 8ed. New York: The McGraw-Hill, Inc.LuthansF.2006Organization Behavior8ed.New YorkThe McGraw-Hill, Inc.Search in Google Scholar
Masihabadi, A., Rajaei, A., Koloukhi, A.S., Parsian, D. (2015), Effects of stress on auditors’ organizational commitment, job satisfaction, and job performance, International Journal of Organizational Leadership, Vol. 4, No. 3, pp. 303–314.MasihabadiA.RajaeiA.KoloukhiA.S.ParsianD.2015Effects of stress on auditors’ organizational commitment, job satisfaction, and job performanceInternational Journal of Organizational Leadership4330331410.33844/ijol.2015.60353Search in Google Scholar
Mayer, J. D., Salovey, P. (1997), What is emotional intelligence? In P. Salovey and D. Sluyter (Eds.), Emotional Development and Emotional Intelligence: Educational implications. New York: Basic Books, pp. 3–31.MayerJ. D.SaloveyP.1997What is emotional intelligence?InSaloveyP.SluyterD.(Eds.),Emotional Development and Emotional Intelligence: Educational implicationsNew YorkBasic Books331Search in Google Scholar
Mayer, J.D., Salovey, P., Caruso, D.R. (2004), Target articles: Emotional intelligence: Theory, findings, and implications, Psychological Inquiry, Vol. 15, No. 3, pp. 197–215.MayerJ.D.SaloveyP.CarusoD.R.2004Target articles: Emotional intelligence: Theory, findings, and implicationsPsychological Inquiry15319721510.1207/s15327965pli1503_02Search in Google Scholar
Mayer, J.D., Geher, G. (1996), Emotional intelligence and the identification of emotion, Intelligence, Vol. 22, No. 2, pp. 89–113.MayerJ.D.GeherG.1996Emotional intelligence and the identification of emotionIntelligence2228911310.1016/S0160-2896(96)90011-2Search in Google Scholar
Moore, J.E. (2000), One road to turnover: An examination of work exhaustion in technology professionals, MIS Quarterly, Vol. 24, No. 1, pp. 141–168.MooreJ.E.2000One road to turnover: An examination of work exhaustion in technology professionalsMIS Quarterly24114116810.2307/3250982Search in Google Scholar
Morris, M.G., Venkatesh, V. (2010), Job characteristics and job satisfaction: Understanding the role of enterprise resource, MIS Quarterly, Vol. 34, No. 1, pp. 143–161.MorrisM.G.VenkateshV.2010Job characteristics and job satisfaction: Understanding the role of enterprise resourceMIS Quarterly34114316110.2307/20721418Search in Google Scholar
Nikolaou, I., Tsaousis, I. (2002), Emotional intelligence in the workplace: Exploring its effects on occupational stress and organizational commitment, The International Journal of Organizational Analysis, Vol. 10, No. 4, pp. 327–342.NikolaouI.TsaousisI.2002Emotional intelligence in the workplace: Exploring its effects on occupational stress and organizational commitmentThe International Journal of Organizational Analysis10432734210.1108/eb028956Search in Google Scholar
Otto, A.R., Raio, C.M., Chiang, A., Phelps, E.A., Daw, N.D. (2013), Working-memory capacity protects model-based learning from stress, Proceedings of the National Academy of Sciences of the United States of America, Vol. 110, No. 52, pp. 20941–20946.OttoA.R.RaioC.M.ChiangA.PhelpsE.A.DawN.D.2013Working-memory capacity protects model-based learning from stressProceedings of the National Academy of Sciences of the United States of America11052209412094610.1073/pnas.1312011110Search in Google Scholar
Peters, M. R. (2016), The impact of job stressors on job satisfaction as mediated by emotional intelligence and organizational citizenship behavior. Dissertations Doctor of Philosophy Southern Illinois University Carbondale, ProQuest Dissertations Publishing. 10194871.PetersM. R.2016The impact of job stressors on job satisfaction as mediated by emotional intelligence and organizational citizenship behaviorDissertations Doctor of Philosophy Southern Illinois University Carbondale, ProQuest Dissertations Publishing. 10194871.Search in Google Scholar
Prentice, C.D., Lopes, S., Wang, X. (2020), Emotional intelligence or artificial intelligence – an employee perspective. Journal of Hospitality Marketing and Management, Vol. 29, No. 4, pp. 377–403.PrenticeC.D.LopesS.WangX.2020Emotional intelligence or artificial intelligence – an employee perspectiveJournal of Hospitality Marketing and Management29437740310.1080/19368623.2019.1647124Search in Google Scholar
Rezvani, A., Chang, A., Wiewiora, A., Ashkanasy, N.M., Jordan, P.J., Zolin, R. (2016), Manager emotional intelligence and project success: The mediating role of job satisfaction and trust, International Journal of Project Management, Vol. 34, No. 7, pp. 1112–1122.RezvaniA.ChangA.WiewioraA.AshkanasyN.M.JordanP.J.ZolinR.2016Manager emotional intelligence and project success: The mediating role of job satisfaction and trustInternational Journal of Project Management3471112112210.1016/j.ijproman.2016.05.012Search in Google Scholar
Robbins, S.P., Judge, T.A. (2017), Organizational Behavior, 17th ed, Pearson International Edition.RobbinsS.P.JudgeT.A.2017Organizational Behavior17th edPearson International EditionSearch in Google Scholar
Rosen, C.C., Hochwarter, W.A. (2014), Looking back and falling further behind: The moderating role of rumination on the relationship between organizational politics and employee attitudes, well-being, and performance, Organizational Behavior and Human Decision Processes, Vol. 124, No. 2, pp. 177–189.RosenC.C.HochwarterW.A.2014Looking back and falling further behind: The moderating role of rumination on the relationship between organizational politics and employee attitudes, well-being, and performanceOrganizational Behavior and Human Decision Processes124217718910.1016/j.obhdp.2014.03.003Search in Google Scholar
Ruestow, J.A. (2008), The effect of a leader's emotional intelligence on follower job satisfaction and organizational commitment: An exploratory mixed methodology study of emotional intelligence in public human services. Dissertations Doctor of Philosophy Capella University, ProQuest Dissertations Publishing. 3330706.RuestowJ.A.2008The effect of a leader's emotional intelligence on follower job satisfaction and organizational commitment: An exploratory mixed methodology study of emotional intelligence in public human servicesDissertations Doctor of Philosophy Capella University, ProQuest Dissertations Publishing. 3330706.Search in Google Scholar
Rutner, P.S., Hardgrave, B.C., McKnight, D.H. (2008), Emotional dissonance and the information technology professional, MIS Quarterly, pp. 635–652.RutnerP.S.HardgraveB.C.McKnightD.H.2008Emotional dissonance and the information technology professionalMIS Quarterly63565210.2307/25148859Search in Google Scholar
Salovey, P., Mayer, J.D. (1990), Emotional intelligence. Imagination, Cognition, and Personality, Vol. 9, No. 3, pp. 185–211.SaloveyP.MayerJ.D.1990Emotional intelligenceImagination, Cognition, and Personality9318521110.2190/DUGG-P24E-52WK-6CDGSearch in Google Scholar
Santos, A., Mustafa, M.J., Gwi, T.C. (2015), Trait emotional intelligence, emotional labour, and burnout among Malaysian HR professionals, Management Research Review, Vol. 38, No. 1, pp. 67–88.SantosA.MustafaM.J.GwiT.C.2015Trait emotional intelligence, emotional labour, and burnout among Malaysian HR professionalsManagement Research Review381678810.1108/MRR-06-2013-0143Search in Google Scholar
Seyal, A.H., Afzaal, T. (2013), An investigation of relationship among emotional intelligence, organizational commitment, and job satisfaction: Evidence from academics in Brunei Darussalam, International Business Research, Vol. 6, No. 3, pp. 217–228.SeyalA.H.AfzaalT.2013An investigation of relationship among emotional intelligence, organizational commitment, and job satisfaction: Evidence from academics in Brunei DarussalamInternational Business Research6321722810.5539/ibr.v6n3p217Search in Google Scholar
Sharma, P. (2017), Organizational culture as a predictor of job satisfaction: The role of age and gender, Management-Journal of Contemporary Management Issues, Vol. 22, No. 1, pp. 35–48.SharmaP.2017Organizational culture as a predictor of job satisfaction: The role of age and genderManagement-Journal of Contemporary Management Issues221354810.30924/mjcmi/2017.22.1.35Search in Google Scholar
Shooshtarian, Z., Ameli, F., Aminilari, M. (2013), The effect of labor's emotional intelligence on their job satisfaction, job performance, and job commitment, Iranian Journal of Management Studies, Vol. 6, No. 1, pp. 27–43.ShooshtarianZ.AmeliF.AminilariM.2013The effect of labor's emotional intelligence on their job satisfaction, job performance, and job commitmentIranian Journal of Management Studies612743Search in Google Scholar
Uysal, H.T. (2019), The mediation role of toxic leadership in the effect of job stress on job satisfaction, International Journal of Business, Vol. 24, No. 1, pp. 55–73.UysalH.T.2019The mediation role of toxic leadership in the effect of job stress on job satisfactionInternational Journal of Business2415573Search in Google Scholar
Van Wart, M. (2010), Two approaches to leadership studies, Public Administration Review, Vol. 70, No. 4, pp. 650–653.Van WartM.2010Two approaches to leadership studiesPublic Administration Review70465065310.1111/j.1540-6210.2010.02191.xSearch in Google Scholar
Weitz, B.A., Castleberry, S.B., Tanner, J.F. (2001), Selling-Building Partnerships, Richard D. Irwin, Boston.WeitzB.A.CastleberryS.B.TannerJ.F.2001Selling-Building PartnershipsRichard D. IrwinBostonSearch in Google Scholar
Winata, H. (2017), Efek stres kerja dan kepuasan kerja pada pengaruh tuntutan pekerjaan terhadap intensi turnover karyawan pada departemen store XYZ.[ Effects of job stress and job satisfaction on the effect of job demands on employee turnover intention at the XYZ store department], Theses Magister Management Atma Jaya Catholic University of Indonesia, Unpublished.WinataH.2017Efek stres kerja dan kepuasan kerja pada pengaruh tuntutan pekerjaan terhadap intensi turnover karyawan pada departemen store XYZ.[ Effects of job stress and job satisfaction on the effect of job demands on employee turnover intention at the XYZ store department]Theses Magister Management Atma Jaya Catholic University of IndonesiaUnpublished.Search in Google Scholar
Wisker, Z.L., Poulis, A. (2014), Emotional intelligence–sales performance relationship: A mediating role of adaptive selling behaviour, International Journal of Management and Economics, Vol. 43, No. 1, pp. 32–52.WiskerZ.L.PoulisA.2014Emotional intelligence–sales performance relationship: A mediating role of adaptive selling behaviourInternational Journal of Management and Economics431325210.1515/ijme-2015-0002Search in Google Scholar
Yeh, C.H., Hsieh, T.Y. (2017), A study on the management styles and job satisfaction of employees at Taiwan's architectural firms, The International Journal of Organizational Innovation, Vol. 10, No. 1, pp. 185–204.YehC.H.HsiehT.Y.2017A study on the management styles and job satisfaction of employees at Taiwan's architectural firmsThe International Journal of Organizational Innovation101185204Search in Google Scholar