<abstract xmlns="http://www.w3.org/1999/xhtml">

<p>Misselling is the sale of financial services that do not meet the needs of consumers or in the manner or the way they are sold, which is not appropriate to the nature of those services. The first aim of this article is to characterise the misselling phenomenon and present the most important circumstances surrounding its occurrence. The second aim is to examine the level of consumers’ awareness and knowledge of misselling and to show way to protect against misselling, among which the most important postulate is to increase the level of consumers’ financial education. The promotion of financial education could improve consumers’ sense of security, improve the degree of adjustment of financial services to consumer requirements, strengthen the awareness of the assistance that consumers can receive from public institutions and positively contribute to the activity of Poles on the financial market.</p>
</abstract>

Misselling is the sale of financial services that do not meet the needs of consumers or in the manner or the way they are sold, which is not appropriate to the nature of those services. The first aim of this article is to characterise the misselling phenomenon and present the most important circumstances surrounding its occurrence. The second aim is to examine the level of consumers’ awareness and knowledge of misselling and to show way to protect against misselling, among which the most important postulate is to increase the level of consumers’ financial education. The promotion of financial education could improve consumers’ sense of security, improve the degree of adjustment of financial services to consumer requirements, strengthen the awareness of the assistance that consumers can receive from public institutions and positively contribute to the activity of Poles on the financial market.

Misselling consumer awareness study – Circumstances surrounding the occurence of misselling

International Journal of Management and Economics

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Misselling is the sale of financial services that do not meet the needs of consumers or in the manner or the way they are sold, which is not appropriate to the...

Misselling consumer awareness study – Circumstances surrounding the occurence of misselling

Article Category: Empirical Paper

Published Online: May 30, 2021

Page range: 121 - 137

Received: Aug 09, 2020

Accepted: Mar 20, 2021

DOI: https://doi.org/10.2478/ijme-2021-0007

Keywords
consumer rights awareness, financial services, misselling, Poland, survey

© 2021 Czesław Bartłomiej Martysz et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Misselling consumer awareness study – Circumstances surrounding the occurence of misselling

Article Category: Empirical Paper

Published Online: May 30, 2021

Page range: 121 - 137

Received: Aug 09, 2020

Accepted: Mar 20, 2021

DOI: https://doi.org/10.2478/ijme-2021-0007

Keywordsconsumer rights awareness, financial services, misselling, Poland, survey

© 2021 Czesław Bartłomiej Martysz et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Keywords
consumer rights awareness, financial services, misselling, Poland, survey