Employee engagement and performance: a systematic literature review

Akhavan Sarraf, A.R., Abzari, M., Nasr Isfahani, A., Fathi, S (2017), Generational differences in job engagement: a case study of an industrial organization in Iran, Industrial and Commercial Training Vol. 49, No. 3, pp. 106–115.Akhavan SarrafA.R.AbzariM.Nasr IsfahaniA.FathiS2017Generational differences in job engagement: a case study of an industrial organization in IranIndustrial and Commercial Training49310611510.1108/ICT-10-2016-0068Search in Google Scholar

Akhtar, A., Nawaz, M.K., Mahmood, Z., Shahid, M.S. (2016), Impact of high performance work practices on employees’ performance in Pakistan: Examining the mediating role of employee engagement, Pakistan Journal of Commerce Social Sciences Vol. 10, No. 3, pp. 708–724.AkhtarA.NawazM.K.MahmoodZ.ShahidM.S.2016Impact of high performance work practices on employees’ performance in Pakistan: Examining the mediating role of employee engagementPakistan Journal of Commerce Social Sciences103708724Search in Google Scholar

Albdour, A.A., Altarawneh, I.I. (2014), Employee engagement and organizational commitment: Evidence from Jordan, International Journal of Business Vol. 19, No. 2, pp. 192–212.AlbdourA.A.AltarawnehI.I.2014Employee engagement and organizational commitment: Evidence from JordanInternational Journal of Business192192212Search in Google Scholar

Alessandri, G., Consiglio, C., Luthans, F., Borgogni, L. (2018), Testing a dynamic model of the impact of psychological capital on work engagement and job performance, Career Development International Vol. 23, No. 1, pp. 33–47.AlessandriG.ConsiglioC.LuthansF.BorgogniL.2018Testing a dynamic model of the impact of psychological capital on work engagement and job performanceCareer Development International231334710.1108/CDI-11-2016-0210Search in Google Scholar

Alfes, K., Truss, C. (2013), The relationship between line manager behavior, perceived HRM practices, and individual performance: Examining the mediating role of engagement, Human Resource Management Vol. 52, No. 6, pp. 839–859.AlfesK.TrussC.2013The relationship between line manager behavior, perceived HRM practices, and individual performance: Examining the mediating role of engagementHuman Resource Management52683985910.1002/hrm.21512Search in Google Scholar

Ali, M., Lodhi, S.A., Raza, B., Ali, W. (2018), Examining the impact of managerial coaching on employee job performance: Mediating role of work engagement, leader-member-exchange quality, job satisfaction, and turnover intentions, Pakistan Journal of Commerce Social Sciences Vol. 12, No. 1, pp. 253–282.AliM.LodhiS.A.RazaB.AliW.2018Examining the impact of managerial coaching on employee job performance: Mediating role of work engagement, leader-member-exchange quality, job satisfaction, and turnover intentionsPakistan Journal of Commerce Social Sciences121253282Search in Google Scholar

Anitha, J. (2014), Determinants of employee engagement and their impact on employee performance, International Journal of Productivity & Performance Management Vol. 63, No. 3, pp. 308–323.AnithaJ.2014Determinants of employee engagement and their impact on employee performanceInternational Journal of Productivity & Performance Management63330832310.1108/IJPPM-01-2013-0008Search in Google Scholar

Badal, S., Harter, J.K. (2014), Gender diversity, business-unit engagement, and performance, Journal of Leadership & Organizational Studies Vol. 21, No. 4, pp. 354–365.BadalS.HarterJ.K.2014Gender diversity, business-unit engagement, and performanceJournal of Leadership & Organizational Studies21435436510.1177/1548051813504460Search in Google Scholar

Bailey, C., Madden, A., Alfes, K., Fletcher, L. (2017), The meaning, antecedents and outcomes of employee engagement: A narrative synthesis, International Journal of Management Reviews Vol. 19, No. 1, pp. 31–53.BaileyC.MaddenA.AlfesK.FletcherL.2017The meaning, antecedents and outcomes of employee engagement: A narrative synthesisInternational Journal of Management Reviews191315310.1111/ijmr.12077Search in Google Scholar

Bakker, A.B., Bal, P.M. (2010), Weekly work engagement and performance: A study among starting teachers, Journal of Occupational & Organizational Psychology Vol. 83, No. 1, pp. 189–206.BakkerA.B.BalP.M.2010Weekly work engagement and performance: A study among starting teachersJournal of Occupational & Organizational Psychology83118920610.1348/096317909X402596Search in Google Scholar

Bakker, A.B., Demerouti, E., Ten Brummelhuis, L.L. (2012), Work engagement, performance, and active learning: The role of conscientiousness, Journal of Vocational Behavior Vol. 80, No. 2, pp. 555–564.BakkerA.B.DemeroutiE.Ten BrummelhuisL.L.2012Work engagement, performance, and active learning: The role of conscientiousnessJournal of Vocational Behavior80255556410.1016/j.jvb.2011.08.008Search in Google Scholar

Bal, M., De Lange, A. (2015), From flexibility human resource management to employee engagement and perceived job performance across the lifespan: A multisample study, Journal of Occupational and Organizational Psychology Vol. 88, No. 1, pp. 126–154.BalM.De LangeA.2015From flexibility human resource management to employee engagement and perceived job performance across the lifespan: A multisample studyJournal of Occupational and Organizational Psychology88112615410.1111/joop.12082Search in Google Scholar

Barnes, D.C., Collier, J.E. (2013), Investigating work engagement in the service environment, Journal of Services Marketing Vol. 27, No. 6, pp. 485–499.BarnesD.C.CollierJ.E.2013Investigating work engagement in the service environmentJournal of Services Marketing27648549910.1108/JSM-01-2012-0021Search in Google Scholar

Benn, S., Teo, S., Martin, A. (2015), Employee participation and engagement in working for the environment, Personnel Review Vol. 44, No. 4, pp. 492–510.BennS.TeoS.MartinA.2015Employee participation and engagement in working for the environmentPersonnel Review44449251010.1108/PR-10-2013-0179Search in Google Scholar

Borman, W.C., Motowidlo, S.J. (1997), Task performance and contextual performance: The meaning for personnel selection research, Human performance Vol. 10, No. 2, pp. 99–109.BormanW.C.MotowidloS.J.1997Task performance and contextual performance: The meaning for personnel selection researchHuman performance1029910910.1207/s15327043hup1002_3Search in Google Scholar

Burkholder, G.J., Harlow, L.L. (2003), An illustration of a longitudinal cross-lagged design for larger structural equation models, Structural Equation Modeling Journal Vol. 10, No. 3, pp. 465–486.BurkholderG.J.HarlowL.L.2003An illustration of a longitudinal cross-lagged design for larger structural equation modelsStructural Equation Modeling Journal10346548610.1207/S15328007SEM1003_8Search in Google Scholar

Campbell, J.P., McCloy, R.A., Oppler, S.H., Sager, C.E. (1993), A theory of performance, Personnel selection in Organizations Jossey-Bass Publishers, San Francisco.CampbellJ.P.McCloyR.A.OpplerS.H.SagerC.E.1993A theory of performancePersonnel selection in OrganizationsJossey-Bass PublishersSan FranciscoSearch in Google Scholar

Castanheira, F. (2016), Perceived social impact, social worth, and job performance: Mediation by motivation, Journal of Organizational Behavior Vol. 37, No. 6, pp. 789–803.CastanheiraF.2016Perceived social impact, social worth, and job performance: Mediation by motivationJournal of Organizational Behavior37678980310.1002/job.2056Search in Google Scholar

Cesário, F., Chambel, M.J. (2017), Linking organizational commitment and work engagement to employee performance, Knowledge and Process Management Vol. 24, No. 2, 152–158.CesárioF.ChambelM.J.2017Linking organizational commitment and work engagement to employee performanceKnowledge and Process Management24215215810.1002/kpm.1542Search in Google Scholar

Chong, C.Y., Lee, S.T. (2017), Employee retention and work engagement as predictors of job performance, International Journal of Business & Administrative Studies Vol. 3, No. 5, pp. 158–165.ChongC.Y.LeeS.T.2017Employee retention and work engagement as predictors of job performanceInternational Journal of Business & Administrative Studies35158165Search in Google Scholar

Christian, M.S., Garza, A.S., Slaughter, J.E. (2011), Work engagement: a quantitative review and test of its relations with task and contextual performance, Personnel Psychology Vol. 64, No. 1, pp. 89–136.ChristianM.S.GarzaA.S.SlaughterJ.E.2011Work engagement: a quantitative review and test of its relations with task and contextual performancePersonnel Psychology6418913610.1111/j.1744-6570.2010.01203.xSearch in Google Scholar

Chughtai, A.A., Buckley, F. (2011), Work engagement antecedents, the mediating role of learning goal orientation and job performance, Career Development International Vol. 16, No. 7, pp. 684–705.ChughtaiA.A.BuckleyF.2011Work engagement antecedents, the mediating role of learning goal orientation and job performanceCareer Development International16768470510.1108/13620431111187290Search in Google Scholar

Coco, C.T., Jamison, F. (2011), Connecting people investments and business outcomes at Lowe’s: Using value linkage analytics to link employee engagement to business performance, People & Strategy Vol. 34, No. 2, pp. 28–33.CocoC.T.JamisonF.2011Connecting people investments and business outcomes at Lowe’s: Using value linkage analytics to link employee engagement to business performancePeople & Strategy3422833Search in Google Scholar

Dalal, R.S., Baysinger, M. (2012), The relative importance of employee engagement, other job attitudes, and trait affect as predictors of job performance Journal of Applied Social Psychology Vol. 42, No. S1, pp. E295–E325.DalalR.S.BaysingerM.2012The relative importance of employee engagement, other job attitudes, and trait affect as predictors of job performanceJournal of Applied Social PsychologyVol. 42No. S1, ppE295E32510.1111/j.1559-1816.2012.01017.xSearch in Google Scholar

Dash, M., Muthyala, A. (2016), Employee retention and engagement in Indian IT companies, Journal of Organisation and Human Behaviour Vol. 5, No. 3, pp. 21–28.DashM.MuthyalaA.2016Employee retention and engagement in Indian IT companiesJournal of Organisation and Human Behaviour532128Search in Google Scholar

Davcik, N.J. (2014), The use and misuse of structural equation modeling in management research, Journal of Advances in Management Research Vol. 11, No. 1, pp. 47–81.DavcikN.J.2014The use and misuse of structural equation modeling in management researchJournal of Advances in Management Research111478110.1108/JAMR-07-2013-0043Search in Google Scholar

Department for Business, Innovation and Skills (2009), Engaging for success: Enhancing performance through employee engagement London.Department for Business, Innovation and Skills2009Engaging for success: Enhancing performance through employee engagementLondonSearch in Google Scholar

Dijkhuizen, J., Veldhoven, M.V., Schalk, R. (2016), Four types of well-being among entrepreneurs and their relationships with business performance, The Journal of Entrepreneurship Vol. 25, No. 2, pp. 184–210.DijkhuizenJ.VeldhovenM.V.SchalkR.2016Four types of well-being among entrepreneurs and their relationships with business performanceThe Journal of Entrepreneurship25218421010.1177/0971355716650369Search in Google Scholar

Eldor, L. (2017), Looking on the bright side: The positive role of organisational politics in the relationship between employee engagement and performance at work, Applied Psychology Vol. 66, No. 2, pp. 233–259.EldorL.2017Looking on the bright side: The positive role of organisational politics in the relationship between employee engagement and performance at workApplied Psychology66223325910.1111/apps.12090Search in Google Scholar

Eldor, L., Harpaz, I. (2016), A process model of employee engagement: The learning climate and its relationship with extra-role performance behaviors, Journal of Organizational Behavior Vol. 37, No. 2, pp. 213–235.EldorL.HarpazI.2016A process model of employee engagement: The learning climate and its relationship with extra-role performance behaviorsJournal of Organizational Behavior37221323510.1002/job.2037Search in Google Scholar

Farndale, E., Beijer, S.E., Van Veldhoven, M., Kelliher, C., Hope-Hailey, V. (2014), Work and organisation engagement: aligning research and practice, Journal of Organizational Effectiveness: People and Performance Vol. 1, No. 2, pp. 157–176.FarndaleE.BeijerS.E.Van VeldhovenM.KelliherC.Hope-HaileyV.2014Work and organisation engagement: aligning research and practiceJournal of Organizational Effectiveness: People and Performance1215717610.1108/JOEPP-03-2014-0015Search in Google Scholar

Findikli, M.M.A. (2015), Exploring the consequences of work engagement: relations among OCB-I, LMX and team work performance, Ege Academic Review Vol. 15, No. 2, pp. 229–238.FindikliM.M.A.2015Exploring the consequences of work engagement: relations among OCB-I, LMX and team work performanceEge Academic Review152229238Search in Google Scholar

Fletcher, L. (2016), Training perceptions, engagement, and performance: comparing work engagement and personal role engagement, Human Resource Development International Vol. 19, No. 1, pp. 4–26.FletcherL.2016Training perceptions, engagement, and performance: comparing work engagement and personal role engagementHuman Resource Development International19142610.1080/13678868.2015.1067855Search in Google Scholar

Forbes (2014), The Crisis in Worker Engagement: The 2 Things You Should Do About It retrieved from: <http://www.forbes.com/sites/karlmoore/2014/01/17/the-crisis-in-worker-engagement-the-2-things-you-should-do-about-it.htm> [17 January 2014].Forbes2014The Crisis in Worker Engagement: The 2 Things You Should Do About Itretrieved fromhttp://www.forbes.com/sites/karlmoore/2014/01/17/the-crisis-in-worker-engagement-the-2-things-you-should-do-about-it.htm[17 January 2014]Search in Google Scholar

Freeney, Y., Fellenz, M.R. (2013), Work engagement as a key driver of quality of care: a study with midwives, Journal of Health Organization and Management Vol. 27, No. 3, pp. 330–349.FreeneyY.FellenzM.R.2013Work engagement as a key driver of quality of care: a study with midwivesJournal of Health Organization and Management27333034910.1108/JHOM-10-2012-0192Search in Google Scholar

Gallup, Inc. (2017), State of the Global Workplace Report Washington.GallupInc.2017State of the Global Workplace ReportWashingtonSearch in Google Scholar

Gordon, H.J., Demerouti, E. (2015), The job demands and resources decision making (JD-R-DM) model, European Journal of Work & Organizational Psychology Vol. 24, No. 1, pp. 44–58.GordonH.J.DemeroutiE.2015The job demands and resources decision making (JD-R-DM) modelEuropean Journal of Work & Organizational Psychology241445810.1080/1359432X.2013.842901Search in Google Scholar

Gorgievski, M.J., Moriano, J.A. (2014), Relating work engagement and workaholism to entrepreneurial performance, Journal of Managerial Psychology Vol. 29, No. 2, pp. 106–121.GorgievskiM.J.MorianoJ.A.2014Relating work engagement and workaholism to entrepreneurial performanceJournal of Managerial Psychology29210612110.1108/JMP-06-2012-0169Search in Google Scholar

Gutermann, D., Lehmann‐Willenbrock, N., Boer, D., Born, M., Voelpel, S.C. (2017), How leaders affect followers’ work engagement and performance: Integrating leader − member exchange and crossover theory, British Journal of Management Vol. 28, No. 2, pp. 299–314.GutermannD.Lehmann‐WillenbrockN.BoerD.BornM.VoelpelS.C.2017How leaders affect followers’ work engagement and performance: Integrating leader − member exchange and crossover theoryBritish Journal of Management28229931410.1111/1467-8551.12214Search in Google Scholar

Halbesleben, J.R.B., Wheeler, A.R. (2008), The relative roles of engagement and embeddedness in predicting job performance and intention to leave, Work & Stress Vol. 22, No. 3, pp. 242–256.HalbeslebenJ.R.B.WheelerA.R.2008The relative roles of engagement and embeddedness in predicting job performance and intention to leaveWork & Stress22324225610.1080/02678370802383962Search in Google Scholar

Harter, J.K., Schmidt, F.L., Hayes, T.L. (2002), Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: a meta-analysis, Journal of applied psychology Vol. 87, No. 2, pp. 268–279HarterJ.K.SchmidtF.L.HayesT.L.2002Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: a meta-analysisJournal of applied psychology87226827910.1037/0021-9010.87.2.268Search in Google Scholar

JRA (2007), Employee Engagement: Driving Organization Performance JRA, Auckland.JRA2007Employee Engagement: Driving Organization PerformanceJRA, AucklandSearch in Google Scholar

Kahn, W. A. (1990), Psychological conditions of personal engagement and disengagement at work, Academy of Management Journal Vol. 33, No. 4, pp. 692–724.KahnW. A.1990Psychological conditions of personal engagement and disengagement at workAcademy of Management Journal33469272410.5465/256287Search in Google Scholar

Kapil, K., Rastogi, R. (2017), Job embeddedness and work engagement as predictors of job performance, Journal of Strategic Human Resource Management Vol. 6, No. 3, pp. 28–33.KapilK.RastogiR.2017Job embeddedness and work engagement as predictors of job performanceJournal of Strategic Human Resource Management632833Search in Google Scholar

Karatepe, O.M. (2011), Procedural justice, work engagement, and job outcomes: Evidence from Nigeria, Journal of Hospitality Marketing & Management Vol. 20, No. 8, pp. 855–878.KaratepeO.M.2011Procedural justice, work engagement, and job outcomes: Evidence from NigeriaJournal of Hospitality Marketing & Management20885587810.1080/19368623.2011.577688Search in Google Scholar

Karatepe, O.M., Aga, M. (2016), The effects of organization mission fulfillment and perceived organizational support on job performance: The mediating role of work engagement, International Journal of Bank Marketing Vol. 34, No. 3, pp. 368–387.KaratepeO.M.AgaM.2016The effects of organization mission fulfillment and perceived organizational support on job performance: The mediating role of work engagementInternational Journal of Bank Marketing34336838710.1108/IJBM-12-2014-0171Search in Google Scholar

Karatepe, O.M., Olugbade, O.A. (2016), The mediating role of work engagement in the relationship between high-performance work practices and job outcomes of employees in Nigeria, International Journal of Contemporary Hospitality Management Vol. 28, No. 10, pp. 2350–2371.KaratepeO.M.OlugbadeO.A.2016The mediating role of work engagement in the relationship between high-performance work practices and job outcomes of employees in NigeriaInternational Journal of Contemporary Hospitality Management28102350237110.1108/IJCHM-03-2015-0145Search in Google Scholar

Kašpárková, L., Vaculík, M., Procházka, J., Schaufeli, W.B. (2018), Why resilient workers perform better: The roles of job satisfaction and work engagement, Journal of Workplace Behavioral Health Vol. 33, No. 1, pp. 43–62.KašpárkováL.VaculíkM.ProcházkaJ.SchaufeliW.B.2018Why resilient workers perform better: The roles of job satisfaction and work engagementJournal of Workplace Behavioral Health331436210.1080/15555240.2018.1441719Search in Google Scholar

Kataria, A., Garg, P., Rastogi, R. (2013), Organizational effectiveness: A function of work engagement and OCBs, Review of HRM Vol. 2, No. 1, pp. 23-34.KatariaA.GargP.RastogiR.2013Organizational effectiveness: A function of work engagement and OCBsReview of HRM212334Search in Google Scholar

Khan, M.N., Malik, M.F. (2017), “My leader’s group is my group”. Leader-member exchange and employees’ behaviours, European Business Review Vol. 29, No. 5, pp. 551–571.KhanM.N.MalikM.F.2017“My leader’s group is my group”Leader-member exchange and employees’ behaviours, European Business ReviewVol. 295551571Search in Google Scholar

Kim, M.S., Koo, D.W. (2017), Linking LMX, engagement, innovative behavior, and job performance in hotel employees, International Journal of Contemporary Hospitality Management Vol. 29, No. 12, pp. 3044–3062.KimM.S.KooD.W.2017Linking LMX, engagement, innovative behavior, and job performance in hotel employeesInternational Journal of Contemporary Hospitality Management29123044306210.1108/IJCHM-06-2016-0319Search in Google Scholar

Kim, W., Kolb, J.A., Kim, A. (2012), The relationship between work engagement and performance: A review of empirical literature and a proposed research agenda, Human Resource Development Review Vol. 12, No. 3, pp. 248-276.KimW.KolbJ.A.KimA.2012The relationship between work engagement and performance: A review of empirical literature and a proposed research agendaHuman Resource Development Review12324827610.1177/1534484312461635Search in Google Scholar

Kovjanic, S., Schuh, S.C. (2013), Transformational leadership and performance: An experimental investigation of the mediating effects of basic needs satisfaction and work engagement, Journal of Occupational & Organizational Psychology Vol. 86, No. 4, pp. 543–555.KovjanicS.SchuhS.C.2013Transformational leadership and performance: An experimental investigation of the mediating effects of basic needs satisfaction and work engagementJournal of Occupational & Organizational Psychology86454355510.1111/joop.12022Search in Google Scholar

Kulikowski, K. (2017), Do we all agree on how to measure work engagement? Factorial validity of Utrecht work engagement scale as a standard measurement tool - a literature review, International Journal of Occupational Medicine and Environmental Health Vol. 30, No. 2, pp. 161–175.KulikowskiK.2017Do we all agree on how to measure work engagement? Factorial validity of Utrecht work engagement scale as a standard measurement tool - a literature reviewInternational Journal of Occupational Medicine and Environmental HealthVol. 30216117510.13075/ijomeh.1896.00947Search in Google Scholar

Lathabhavan, R., Balasubramanian, S.A., Natarajan, T. (2017), A psychometric analysis of the Utrecht Work Engagement Scale in Indian banking sector, Industrial and Commercial Training Vol. 49, No. 6, pp. 296–302.LathabhavanR.BalasubramanianS.A.NatarajanT.2017A psychometric analysis of the Utrecht Work Engagement Scale in Indian banking sectorIndustrial and Commercial Training49629630210.1108/ICT-04-2017-0031Search in Google Scholar

Lazauskaite-Zabielske, J., Urbanaviciute, I., Rekasiute Balsiene, R. (2018), From psychosocial working environment to good performance: the role of work engagement, Baltic Journal of Management Vol. 13, No. 2, pp. 236–249.Lazauskaite-ZabielskeJ.UrbanaviciuteI.Rekasiute BalsieneR.2018From psychosocial working environment to good performance: the role of work engagementBaltic Journal of Management13223624910.1108/BJM-10-2017-0317Search in Google Scholar

Lebas, M., Euske, K. (2002), A conceptual and operational delineation of performance. Business performance measurement: Theory and practice Cambridge University Press, Cambridge.LebasM.EuskeK.2002A conceptual and operational delineation of performanceBusiness performance measurement: Theory and practiceCambridge University PressCambridge10.1017/CBO9780511753695.006Search in Google Scholar

Lin, W., Wang, L., Bamberger, P.A., Zhang, Q., Wang, H., Guo, W., Zhang, T. (2016), Leading future orientations for current effectiveness: The role of engagement and supervisor coaching in linking future work self-salience to job performance, Journal of Vocational Behavior Vol. 92, pp. 145–156.LinW.WangL.BambergerP.A.ZhangQ.WangH.GuoW.ZhangT.2016Leading future orientations for current effectiveness: The role of engagement and supervisor coaching in linking future work self-salience to job performanceJournal of Vocational Behavior9214515610.1016/j.jvb.2015.12.002Search in Google Scholar

Lorente, L., Salanova, M. (2014), How personal resources predict work engagement and self-rated performance among construction workers: A social cognitive perspective International Journal of Psychology Vol. 49, No. 3, pp. 200–207.LorenteL.SalanovaM.2014How personal resources predict work engagement and self-rated performance among construction workers: A social cognitive perspective International Journal of PsychologyVol. 493200207Search in Google Scholar

Maden, C. (2015), Linking high involvement human resource practices to employee proactivity: The role of work engagement and learning goal orientation Personnel Review Vol. 44, No. 5, pp. 720–738.MadenC.2015Linking high involvement human resource practices to employee proactivity: The role of work engagement and learning goal orientationPersonnel ReviewVol. 44572073810.1108/PR-01-2014-0030Search in Google Scholar

Mäkikangas, A., Aunola, K., Seppälä, P., Hakanen, J. (2016), Work engagement–team performance relationship: shared job crafting as a moderator, Journal of Occupational and Organizational Psychology Vol. 89, No. 4, pp. 772–790.MäkikangasA.AunolaK.SeppäläP.HakanenJ.2016Work engagement–team performance relationship: shared job crafting as a moderatorJournal of Occupational and Organizational Psychology89477279010.1111/joop.12154Search in Google Scholar

Medlin, B., Green Jr., K. W. (2009), Enhancing performance through goal setting, engagement, and optimism, Industrial Management & Data Systems Vol. 109, No. 7, pp. 943–956.MedlinB.GreenJr. K. W.2009Enhancing performance through goal setting, engagement, and optimismIndustrial Management & Data Systems109794395610.1108/02635570910982292Search in Google Scholar

Medlin, B., Green, K.W., Wright, A.D. (2016), Comprehensive management practices and policies performance model, Industrial Management Data Systems Vol. 116, No. 5, pp. 1043–1060.MedlinB.GreenK.W.WrightA.D.2016Comprehensive management practices and policies performance modelIndustrial Management Data Systems11651043106010.1108/IMDS-07-2015-0283Search in Google Scholar

Menguc, B., Auh, S. (2013), To be engaged or not to be engaged: The antecedents and consequences of service employee engagement, Journal of Business Research Vol. 66, No. 11, pp. 2163–2170.MengucB.AuhS.2013To be engaged or not to be engaged: The antecedents and consequences of service employee engagementJournal of Business Research66112163217010.1016/j.jbusres.2012.01.007Search in Google Scholar

Myrden, S.E., Kelloway, K. (2015), Leading to customer loyalty: a daily test of the service-profit chain, Journal of Services Marketing Vol. 29, No. 6/7, pp. 585–598.MyrdenS.E.KellowayK.2015Leading to customer loyalty: a daily test of the service-profit chainJournal of Services MarketingVol. 296/758559810.1108/JSM-01-2015-0058Search in Google Scholar

Nazir, O., Islam, J.U. (2017), Enhancing organizational commitment and employee performance through employee engagement: An empirical check, South Asian Journal of Business Studies Vol. 6, No. 1, pp. 98–114.NazirO.IslamJ.U.2017Enhancing organizational commitment and employee performance through employee engagement: An empirical checkSouth Asian Journal of Business Studies619811410.1108/SAJBS-04-2016-0036Search in Google Scholar

Nazli, N.N.N., Sheikh Khairudin, S.M.H. (2018), The factors that influence transfer of training and its effect on organizational citizenship behaviour: evidence from Malaysia civil defence force, Journal of Workplace Learning Vol. 30, No. 2, pp. 121–146.NazliN.N.N.Sheikh KhairudinS.M.H.2018The factors that influence transfer of training and its effect on organizational citizenship behaviour: evidence from Malaysia civil defence forceJournal of Workplace Learning30212114610.1108/JWL-09-2017-0080Search in Google Scholar

Park, S.Y., Lee, C.K., Kim, H. (2017), The influence of corporate social responsibility on travel company employees, International Journal of Contemporary Hospitality Management Vol. 30, No. 1, pp. 178–196.ParkS.Y.LeeC.K.KimH.2017The influence of corporate social responsibility on travel company employeesInternational Journal of Contemporary Hospitality Management30117819610.1108/IJCHM-07-2016-0372Search in Google Scholar

Petticrew, M., Roberts H. (2006), Systematic reviews in the social sciences: a practical guide Blackwell Publishing, Oxford.PetticrewM.RobertsH.2006Systematic reviews in the social sciences: a practical guideBlackwell PublishingOxford10.1002/9780470754887Search in Google Scholar

Podsakoff, P.M., MacKenzie, S.B., Lee, J.-Y., Podsakoff, N.P. (2003), Common method biases in behavioral research: A critical review of the literature and recommended remedies, Journal of Applied Psychology Vol. 88, No. 5, pp. 879–903.PodsakoffP.M.MacKenzieS.B.LeeJ.-Y.PodsakoffN.P.2003Common method biases in behavioral research: A critical review of the literature and recommended remediesJournal of Applied Psychology88587990310.1037/0021-9010.88.5.879Search in Google Scholar

Rahman, U.U., Rehman, C.A., Imran, M.K., Aslam, U. (2017), Does team orientation matter? Linking work engagement and relational psychological contract with performance, Journal of Management Development Vol. 36, No. 9, pp. 1102–1113.RahmanU.U.RehmanC.A.ImranM.K.AslamU.2017Does team orientation matter? Linking work engagement and relational psychological contract with performanceJournal of Management DevelopmentVol. 3691102111310.1108/JMD-10-2016-0204Search in Google Scholar

Reijseger, G., Peeters, M.C., Taris, T.W., Schaufeli, W.B. (2017), From motivation to activation: Why engaged workers are better performers, Journal of Business and Psychology Vol. 32, No. 2, pp. 117–130.ReijsegerG.PeetersM.C.TarisT.W.SchaufeliW.B.2017From motivation to activation: Why engaged workers are better performersJournal of Business and Psychology32211713010.1007/s10869-016-9435-zSearch in Google Scholar

Rich, B., LePine, J.A., Crawford, R.C. (2010), Job engagement: antecedents and effects on job performance, Academy of Management Journal Vol. 53, No. 3, pp. 617–635.RichB.LePineJ.A.CrawfordR.C.2010Job engagement: antecedents and effects on job performanceAcademy of Management Journal53361763510.5465/amj.2010.51468988Search in Google Scholar

Rindfleisch, A., Malter, A.J., Ganesan, S., Moorman, C. (2008), Cross-sectional versus longitudinal survey research: Concepts, findings, and guidelines, Journal of Marketing Research Vol. 45, No. 3, pp. 261–279.RindfleischA.MalterA.J.GanesanS.MoormanC.2008Cross-sectional versus longitudinal survey research: Concepts, findings, and guidelinesJournal of Marketing Research45326127910.1509/jmkr.45.3.261Search in Google Scholar

Roe, R.A. (1999), Work performance: A multiple regulation perspective, International review of industrial and organizational psychology Vol. 14, pp. 231–336.RoeR.A.1999Work performance: A multiple regulation perspectiveInternational review of industrial and organizational psychology14231336Search in Google Scholar

Saks, A. M. (2006), Antecedents and consequences of employee engagement, Journal of Managerial Psychology Vol. 21, No. 7, pp.600-619.SaksA. M.2006Antecedents and consequences of employee engagementJournal of Managerial Psychology217600-61910.1108/02683940610690169Search in Google Scholar

Salanova, M., Agut, S. (2005), Linking organizational resources and work engagement to employee performance and customer loyalty: The mediation of service climate, Journal of Applied Psychology Vol. 90, No. 6, pp. 1217–1227.SalanovaM.AgutS.2005Linking organizational resources and work engagement to employee performance and customer loyalty: The mediation of service climateJournal of Applied Psychology9061217122710.1037/0021-9010.90.6.1217Search in Google Scholar

Schaufeli, W.B., Bakker, A.B. (2010), Defining and measuring work engagement: Bringing clarity to the concept, Work engagement: A handbook of essential theory and research Taylor & Francis, Hove.SchaufeliW.B.BakkerA.B.2010Defining and measuring work engagement: Bringing clarity to the conceptWork engagement: A handbook of essential theory and researchTaylor & Francis, HoveSearch in Google Scholar

Schaufeli, W.B., Salanova, M., Gonzalez-Roma V., Bakker, A.B. (2002), The measurement of engagement and burnout: A two sample confirmatory factor analytic approach, Journal of Happiness Studies Vol. 3, No. 1, pp. 71–92.SchaufeliW.B.SalanovaM.Gonzalez-RomaV.BakkerA.B.2002The measurement of engagement and burnout: A two sample confirmatory factor analytic approachJournal of Happiness Studies31719210.1023/A:1015630930326Search in Google Scholar

Schmitt, A., Den Hartog, D.N., Belschak, F.D. (2016), Transformational leadership and proactive work behaviour: A moderated mediation model including work engagement and job strain, Journal of occupational and organizational psychology Vol. 89, No. 3, pp. 588–610.SchmittA.Den HartogD.N.BelschakF.D.2016Transformational leadership and proactive work behaviour: A moderated mediation model including work engagement and job strainJournal of occupational and organizational psychology89358861010.1111/joop.12143Search in Google Scholar

Shantz, A., Alfes, K. (2013), The role of employee engagement in the relationship between job design and task performance, citizenship and deviant behaviours, International Journal of Human Resource Management Vol. 24, No. 13, pp. 2608–2627.ShantzA.AlfesK.2013The role of employee engagement in the relationship between job design and task performance, citizenship and deviant behavioursInternational Journal of Human Resource Management24132608262710.1080/09585192.2012.744334Search in Google Scholar

Shantz, A., Alfes, K., Arevshatian, L. (2016), HRM in healthcare: The role of work engagement, Personnel Review Vol. 45, No. 2, pp. 274–295.ShantzA.AlfesK.ArevshatianL.2016HRM in healthcare: The role of work engagementPersonnel Review45227429510.1108/PR-09-2014-0203Search in Google Scholar

Shuck, M.B., Wollard, K. (2010), Employee engagement & HRD: A seminal review of the foundations, Human Resource Development Review Vol. 9, No. 1, pp. 89–110.ShuckM.B.WollardK.2010Employee engagement & HRD: A seminal review of the foundationsHuman Resource Development Review918911010.1177/1534484309353560Search in Google Scholar

Shuck, B., Zigarmi, D. (2015), Psychological needs, engagement, and work intentions: A Bayesian multi-measurement mediation approach and implications for HRD, European Journal of Training and Development Vol. 39, No. 1, pp. 2–21.ShuckB.ZigarmiD.2015Psychological needs, engagement, and work intentions: A Bayesian multi-measurement mediation approach and implications for HRDEuropean Journal of Training and Development39122110.1108/EJTD-08-2014-0061Search in Google Scholar

Soane, E., Truss, C., Alfes, K., Shantz, A., Rees, C., Gatenby, M. (2012), Development and application of a new measure of employee engagement: the ISA Engagement Scale, Human Resource Development International Vol. 15, No. 5, pp. 529–547.SoaneE.TrussC.AlfesK.ShantzA.ReesC.GatenbyM.2012Development and application of a new measure of employee engagement: the ISA Engagement ScaleHuman Resource Development International15552954710.1080/13678868.2012.726542Search in Google Scholar

Steffens, N.K., Haslam, S.A. (2014), Leaders enhance group members’ work engagement and reduce their burnout by crafting social identity, German Journal of Research in Human Resource Management Vol. 28, No. 1/2, pp. 173–194.SteffensN.K.HaslamS.A.2014Leaders enhance group members’ work engagement and reduce their burnout by crafting social identityGerman Journal of Research in Human Resource ManagementVol. 281/217319410.1177/239700221402800110Search in Google Scholar

Suan Choo, L. (2016), A study of the role of work engagement in promoting service‐oriented organizational citizenship behavior in the Malaysian hotel sector, Global Business and Organizational Excellence Vol. 35, No. 4, pp. 28–43.SuanChoo L.2016A study of the role of work engagement in promoting service‐oriented organizational citizenship behavior in the Malaysian hotel sectorGlobal Business and Organizational Excellence354284310.1002/joe.21682Search in Google Scholar

Suhartanto, D., Brien, A. (2018), Multidimensional engagement and store performance the perspective of frontline retail employees, International Journal of Productivity and Performance Management Vol. 67, No. 5, pp. 809–824.SuhartantoD.BrienA.2018Multidimensional engagement and store performance the perspective of frontline retail employeesInternational Journal of Productivity and Performance Management67580982410.1108/IJPPM-03-2017-0065Search in Google Scholar

Tims, M., Bakker, A.B. (2013), Job crafting at the team and individual level: Implications for work engagement and performance, Group & Organization Management Vol. 38, No. 4, pp. 427–454.TimsM.BakkerA.B.2013Job crafting at the team and individual level: Implications for work engagement and performanceGroup & Organization Management38442745410.1177/1059601113492421Search in Google Scholar

Tims, M., Derks, D., Bakker, A.B. (2015), Job crafting and job performance: A longitudinal study, European Journal of Work and Organizational Psychology Vol. 24, No. 6, pp. 914–928.TimsM.DerksD.BakkerA.B.2015Job crafting and job performance: A longitudinal studyEuropean Journal of Work and Organizational Psychology24691492810.1080/1359432X.2014.969245Search in Google Scholar

Tranfield, D., Denyer, D., Smart, P. (2003), Towards a methodology for developing evidence‐informed management knowledge by means of systematic review, British journal of management Vol. 14, No. 3, pp. 207–222.TranfieldD.DenyerD.SmartP.2003Towards a methodology for developing evidence‐informed management knowledge by means of systematic reviewBritish journal of management14320722210.1111/1467-8551.00375Search in Google Scholar

Tritch, T. (2003), Engagement drives results at new century, Gallup Management Journal September, pp. 1–6.TritchT.2003Engagement drives results at new centuryGallup Management JournalSeptember, pp16Search in Google Scholar

Vallerand, R.J., Blanchard, C., Mageau, G.A., Koestner, R., Ratelle, C.F., Leonard, M., Gagné, M., Marolais, J. (2003), Les passions de l’ame; on obsessive and harmonious passion, Journal of Personality and Social Psychology Vol. 85, No. 4, pp. 756–767.VallerandR.J.BlanchardC.MageauG.A.KoestnerR.RatelleC.F.LeonardM.GagnéM.MarolaisJ.2003Les passions de l’ame; on obsessive and harmonious passionJournal of Personality and Social Psychology85475676710.1037/0022-3514.85.4.756Search in Google Scholar

Van Beek, I., Taris, T.W. (2014), Heavy work investment: its motivational make-up and outcomes, Journal of Managerial Psychology Vol. 29, No. 1, pp. 46–62.VanBeek I.TarisT.W.2014Heavy work investment: its motivational make-up and outcomesJournal of Managerial Psychology2914662Search in Google Scholar

Van Leeuwen, T. (2004), Descriptive versus evaluative bibliometrics, Handbook of Quantitative Science and Technology Research Springer Netherlands, Dordrecht.VanLeeuwen T.2004Descriptive versus evaluative bibliometrics, Handbook of Quantitative Science and Technology ResearchSpringer NetherlandsDordrecht10.1007/1-4020-2755-9_17Search in Google Scholar

Viljevac, A., Cooper-Thomas, H.D., Saks, A.M. (2012), An investigation into the validity of two measures of work engagement, The International Journal of Human Resource Management Vol. 23, No. 17, pp. 3692–3709.ViljevacA.Cooper-ThomasH.D.SaksA.M.2012An investigation into the validity of two measures of work engagementThe International Journal of Human Resource Management23173692370910.1080/09585192.2011.639542Search in Google Scholar

Wang, H., Lu, C., Siu, O. (2015), Job insecurity and job performance: The moderating role of organizational justice and the mediating role of work engagement, Journal of Applied Psychology Vol. 100, No. 4, pp. 1249–1258.WangH.LuC.SiuO.2015Job insecurity and job performance: The moderating role of organizational justice and the mediating role of work engagementJournal of Applied Psychology10041249125810.1037/a0038330Search in Google Scholar

Webster, J., Watson, R.T. (2002), Analyzing the past to prepare for the future: Writing a literature review, MIS Quarterly Vol. 26, No. 2, pp. 13–23.WebsterJ.WatsonR.T.2002Analyzing the past to prepare for the future: Writing a literature reviewMIS Quarterly2621323Search in Google Scholar

Wollard, K.K., Shuck, M.B. (2011), Antecedents to employee engagement: A structured review of the literature, Advances in Developing Human Resources Vol. 13, No. 4, pp. 429–446.WollardK.K.ShuckM.B.2011Antecedents to employee engagement: A structured review of the literatureAdvances in Developing Human Resources13442944610.1177/1523422311431220Search in Google Scholar

Xanthopoulou, D., Bakker, A.B. (2008), Working in the sky: A diary study on work engagement among flight attendants, Journal of Occupational Health Psychology Vol. 13, No. 4, pp. 345–356.XanthopoulouD.BakkerA.B.2008Working in the sky: A diary study on work engagement among flight attendantsJournal of Occupational Health Psychology13434535610.1037/1076-8998.13.4.345Search in Google Scholar

Xanthopoulou, D., Bakker, A.B., Demerouti, E., Schaufeli, W.B. (2009), Work engagement and financial returns: A diary study on the role of job and personal resources, Journal of Occupational and Organizational Psychology Vol. 82, No. 1, pp. 183–200.XanthopoulouD.BakkerA.B.DemeroutiE.SchaufeliW.B.2009Work engagement and financial returns: A diary study on the role of job and personal resourcesJournal of Occupational and Organizational Psychology82118320010.1348/096317908X285633Search in Google Scholar

Yalabik, Z. Y., Popaitoon, P. (2013), Work engagement as a mediator between employee attitudes and outcomes, International Journal of Human Resource Management Vol. 24, No. 14, pp. 2799–2823.YalabikZ. Y.PopaitoonP.2013Work engagement as a mediator between employee attitudes and outcomesInternational Journal of Human Resource Management24142799282310.1080/09585192.2013.763844Search in Google Scholar

Zhong, L., Wayne, S.J., Liden, R.C. (2016), Job engagement, perceived organizational support, high‐performance human resource practices, and cultural value orientations: A cross‐level investigation, Journal of Organizational Behavior Vol. 37, No. 6, pp. 823–844.ZhongL.WayneS.J.LidenR.C.2016Job engagement, perceived organizational support, high‐performance human resource practices, and cultural value orientations: A cross‐level investigationJournal of Organizational Behavior37682384410.1002/job.2076Search in Google Scholar