Lessons in Crisis Leadership from 9/11: Delineating the constituents of Crisis Leadership and their utilization in the context of Covid-19
| Apr 03, 2024
About this article
Article Category: Research Article
Published Online: Apr 03, 2024
Page range: 120 - 139
DOI: https://doi.org/10.2478/ijm-2023-0011
Keywords
© 2023 Christina Nizamidou, published by Sciendo
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Figure 1:
Sources of Secondary Data
| Sources | Author(s) | Year | Title | Publisher/Journal | Weblink |
|---|---|---|---|---|---|
| Atkins, S. E. | 2008 | The 9/11 Encyclopedia | Praeger Security International, Westport, CT | ||
| Barbash, T. | 2003 | On top of the world: Cantor Fitzgerald, Howard Lutnick, and 9/11: A story of loss and renewal | HarperCollins Publishers, New York, NY | ||
| Burke, R. J. | 2012 | The trauma impact on organizations: Causes, consequences, and remedies (In Hughes, R., Kinder, A. & Cooper, C. L. Eds., “International handbook of workplace trauma support”, pp. 69-86) | John Wiley & Sons, Inc. | ||
| Giuliani, R. W. | 2003 | Leadership | Time Warner Paperbacks, London, UK | ||
| Klenke, K. | 2016 | Content analysis in leadership research (In K. Klenke Ed. “Qualitative research in the study of leadership”, pp. 93-122) | Emerald Group Publishing Limited | ||
| Mitroff, I. I. | 2004 | Crisis leadership. Planning for the Unthinkable | Willey & Sons, Inc., New Jersey, NJ | ||
| Parrett, W. G. | 2007 | The sentinel CEO. Perspectives on security, risk, and leadership in a post – 9/11 world | John Wiley & Sons, Inc., Hoboken, NJ | ||
| Pyle, A. S., Fuller, R. P. & Ulmer, R. R. | 2020 | Discourse of renewal (In H. D. O’Hair & M. J. O’Hair Eds, “The handbook of applied communication research”, pp. 343-361) | John Wiley & Sons, Inc. | ||
| Ulmer, R. R, Sellnow, T. L & Seeger, M. W. | 2011 | Effective crisis communication (2nd eds.) | SAGE Publications, Inc., Thousand Oaks, CA | ||
| Atcheson, J. | 2003 | Book review: Leadership: Rudy Giuliani’s lessons from life, law, and 9/11 | Journal of Thought, 38(1), 77-80 | ||
| Beacham, A. E. & McManus, D. J. | 2004 | Recovery of financial services firms in the World Trade Center, Post 9/11/01 | Information Systems Security, 13(2), 46-55 | ||
| Hurley-Hanson, A. E., Giannantonio, C. M., Carlos, H., Harnett, J., Jetta, M. & Mercier, M. | 2011 | The effect of the attacks of 9/11 on organizational policies, employee attitudes and workers’ psychological states | American Journal of Economics and Business Administration, 3(2), 377-389 | ||
| McNamara, K. & McNeill, D. | 2012 | The city personified: The geopolitical narratives of Rudy Giuliani | Communication and Critical/Cultural Studies, 9(3), 259-278. | ||
| Michaelson, C. | 2004 | Business and ethics after September 11 | Business & Professional Ethics Journal, 23(1/2), 259-300 | ||
| Michaelson, C. | 2012 | Cantor Fitzgerald and September 11 | Journal of Business Ethics Education, 9, 411-419 | ||
| Mullin, S. | 2003 | The Anthrax Attacks in New York City: The “Giuliani Press Conference Model” and other communication strategies that helped | Journal of Health Communication, 8, 15-16 | ||
| Padgett, D. R. G., Cheng S. S. & Parekh, V. | 2013 | The quest for transparency and accountability: Communicating responsibly to stakeholders in crises | Asian Social Science, 9(9), 31-44 | ||
| Ritchie, M. | 2018 | Spectacular resilience: Visualizations of endurance in TIME Magazine’s “Beyond 9/11” | Visual Communication Quarterly, 25(3), 168-180 | ||
| Seeger, M. W., Ulmer, R. R., Novak, J. M. & Sellnow, T | 2005 | Post-crisis discourse and organizational change, failure and renewal | Journal of Organizational Change Management, 18(1),78-95 | ||
| Thompson, B., Jerome, A. M., Payne, H. J., Mazer, J. p., Kirby, E. G. & Pfohl, W. | 2017 | Analyzing postcrisis challenges and strategies associated with school shootings: An application of discourse of renewal theory | Communication Studies, 68(5), 533-551 | ||
| Atlas, R. D. | 2004 | Firm that was hit hard on 9/11 grows anew | The New York Times | ||
| Catsoulis, J. | 2013 | The C.E.O. at the center of a catastrophe | The New York Times | ||
| Jones, C. | 2021 | Howard Lutnick: ‘I will mourn forever the 658 staff lost in 9/11’ | The Times | ||
| Knox, N. | 2001 | Cantor battles back from tragedy | USA TODAY | ||
| Argenti, p. A. | 2002 | Crisis communication: Lessons from 9/11 | Harvard Business Review | ||
| Coutu, D. | 2002 | How resilience works | Harvard Business Review | ||
| Lutnick, H. | 2003 | The Foreshadowing of 9/11 | TIME | ||
| Pooley, E. | 2001 | Person of the year 2001. Mayor of the world | TIME | ||
| Roston, E. | 2001 | All his office mates gone | TIME | ||
| BBC NEWS | 2006 | Cantor rebuilds after 9/11 losses | BBC NEWS | ||
| Reyes, M. | 2021 | Cantor Fitzgerald’s 9/11 tragedy: ‘We lost them all,’ CEO Lutnick says | Bloomberg | ||
| CNBC | 2021 | Former Morgan Stanley president reflects on his 9/11 experience | CNBC | ||
| CNN | 2001 | Firms counting, coping: Many employees remain unaccounted for two days after the terrorist attacks | CNN | ||
| NBC News | 2011 | Iconic figures from Sept. 11: Where are they now? | NBC News | ||
| U.S. Department of Homeland Security | 2020 | Business testimonials | U.S. Department of Homeland Security | ||
| Businesswire | 2004 | Stanford Business School honors Morgan Stanley’s Robert G. Scott with Excellence in Leadership Award | Businesswire | ||
| Davis, M. | 2020 | How September 11 affected the U.S. Stock Market | Investopedia | ||
| La Roche, J. | 2011 | The amazing and heartbreaking story of the CEO who lived and rebuilt his firm after 9/11: Howard Lutnick | INSIDER | ||
| Renz, L. & Marino, L. | 2003 | Giving in the aftermath of 9/11: 2003 update on the foundation and corporate response | The Foundation Center | ||
| Rice, D. | 2017 | Leadership on 9/11: The story of Rick Rescorla and Morgan Stanley | THAYER | ||
| Walsh, C. | 2001 | Leadership on 9/11: Morgan Stanley’s challenge | Harvard Business School |