<abstract xmlns="http://www.w3.org/1999/xhtml">

<p>AirBnB has become a preferred accommodation marketplace for the travellers around the world. AirBnB is a two-sided digital platform that connects guests and hosts. In so doing, it creates value for both sides of the platform. Guests save money on the accommodation and hosts get earnings from their otherwise idle space. The case follows the company from the inception to its growth and current challenges with wider community. The case helps to understand the key features of digital platforms: how do they create value for all users; how do they shape value propositions for two sides, and how does the community become a stakeholder in the platform business. It also focuses on the issue of trust and the need for the company to integrate the concerns of other stakeholders such as communities and local authorities. Finally, the case highlights the impact of Covid-19 on the company and the travel industry.</p>
</abstract>

AirBnB has become a preferred accommodation marketplace for the travellers around the world. AirBnB is a two-sided digital platform that connects guests and hosts. In so doing, it creates value for both sides of the platform. Guests save money on the accommodation and hosts get earnings from their otherwise idle space. The case follows the company from the inception to its growth and current challenges with wider community. The case helps to understand the key features of digital platforms: how do they create value for all users; how do they shape value propositions for two sides, and how does the community become a stakeholder in the platform business. It also focuses on the issue of trust and the need for the company to integrate the concerns of other stakeholders such as communities and local authorities. Finally, the case highlights the impact of Covid-19 on the company and the travel industry.

AirBnB: Managing trust and safety on a platform business

The Irish Journal of Management

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

{"article-title":"AirBnB: Managing trust and safety on a platform business"}

AirBnB has become a preferred accommodation marketplace for the travellers around the world. AirBnB is a two-sided digital platform that connects guests and...

AirBnB: Managing trust and safety on a platform business

Article Category: Teaching article

Published Online: Nov 20, 2020

Page range: 126 - 134

DOI: https://doi.org/10.2478/ijm-2020-0004

Keywords
digital platform, multi-sided platform, value proposition, business model, trust

© 2020 Caoimhe Walsh et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

AirBnB: Managing trust and safety on a platform business

Article Category: Teaching article

Published Online: Nov 20, 2020

Page range: 126 - 134

DOI: https://doi.org/10.2478/ijm-2020-0004

Keywordsdigital platform, multi-sided platform, value proposition, business model, trust

© 2020 Caoimhe Walsh et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Keywords
digital platform, multi-sided platform, value proposition, business model, trust