<abstract xmlns="http://www.w3.org/1999/xhtml">

<p>This study was undertaken to measure the supply chain management practices affected customer development and operational performance at small and medium-sized businesses (SME) that distributed liquefied petroleum gas (LPG). The dataset contains 103 SMEs in East Kotawaringin, Indonesia. Quantitative techniques were employed in this research, and Employing questionnaire to collect data. To analyze the data for this investigation, partial least square structural equation modeling (PLS-SEM) was used. The outcomes of all variables’ data analysis have a significant effect on all other variables in this model. The study’s findings show that supply chain management practices have a significant impact on customer development and operational performance, while customer development has a positive and significant impact on operational performance. Furthermore, Customer development can act as a mediator in the interaction between operational performance and supply chain management. The study’s conclusions have some relevance for LPG retailers</p>
</abstract>

This study was undertaken to measure the supply chain management practices affected customer development and operational performance at small and medium-sized businesses (SME) that distributed liquefied petroleum gas (LPG). The dataset contains 103 SMEs in East Kotawaringin, Indonesia. Quantitative techniques were employed in this research, and Employing questionnaire to collect data. To analyze the data for this investigation, partial least square structural equation modeling (PLS-SEM) was used. The outcomes of all variables’ data analysis have a significant effect on all other variables in this model. The study’s findings show that supply chain management practices have a significant impact on customer development and operational performance, while customer development has a positive and significant impact on operational performance. Furthermore, Customer development can act as a mediator in the interaction between operational performance and supply chain management. The study’s conclusions have some relevance for LPG retailers

How Supply Chain Management Practices Influence Customer Development and Operational Performance

Department of Management, Faculty of Business and Economics

HOLISTICA – Journal of Business and Public Administration

This work is licensed under the Creative Commons Attribution 4.0 International License.

This study was undertaken to measure the supply chain management practices affected customer development and operational performance at small and medium-sized...

How Supply Chain Management Practices Influence Customer Development and Operational Performance

Published Online: Jun 23, 2023

Page range: 1 - 11

Received: Oct 01, 2022

Accepted: Jan 01, 2023

DOI: https://doi.org/10.2478/hjbpa-2023-0001

Keywords
Customer Development (CD), Operational Performance (OP), Supply Chain Management Practices (SCMP)

© 2023 Hafidz Ummay Muhammad et al., published by Sciendo

This work is licensed under the Creative Commons Attribution 4.0 International License.

How Supply Chain Management Practices Influence Customer Development and Operational Performance

Published Online: Jun 23, 2023

Page range: 1 - 11

Received: Oct 01, 2022

Accepted: Jan 01, 2023

DOI: https://doi.org/10.2478/hjbpa-2023-0001

KeywordsCustomer Development (CD), Operational Performance (OP), Supply Chain Management Practices (SCMP)

© 2023 Hafidz Ummay Muhammad et al., published by Sciendo

This work is licensed under the Creative Commons Attribution 4.0 International License.

Keywords
Customer Development (CD), Operational Performance (OP), Supply Chain Management Practices (SCMP)