<abstract xmlns="http://www.w3.org/1999/xhtml">

<p>This research was carried out to have a deeper comprehension of the role that learning organizations play in mediating the relationship that exists between Total Quality Management and operational performance. This research was carried out at leather SMEs in the Garut Regency. In this study, quantitative research methods are used, and a questionnaire is used to collect the data. The individuals responsible for Leather SMEs in Garut Regency make up the population that was used for this study, and there were a total of 106 responses. The data from this study are analyzed using descriptive analysis and SEM analysis. The analysis is done with the help of the SmartPLS program. The findings of this study show that Total Quality Management has a significant and positive effect on learning organizations. The learning organization then has a significant and positive impact on the operational performance of the business. And learning organization has a significant and positive influence on the mediation of the relationship between Total Quality Management and operational performance.</p>
</abstract>

This research was carried out to have a deeper comprehension of the role that learning organizations play in mediating the relationship that exists between Total Quality Management and operational performance. This research was carried out at leather SMEs in the Garut Regency. In this study, quantitative research methods are used, and a questionnaire is used to collect the data. The individuals responsible for Leather SMEs in Garut Regency make up the population that was used for this study, and there were a total of 106 responses. The data from this study are analyzed using descriptive analysis and SEM analysis. The analysis is done with the help of the SmartPLS program. The findings of this study show that Total Quality Management has a significant and positive effect on learning organizations. The learning organization then has a significant and positive impact on the operational performance of the business. And learning organization has a significant and positive influence on the mediation of the relationship between Total Quality Management and operational performance.

The Mediating Role of Learning Organization on The Relationship between Total Quality Management and Operational Performance

Department of Management, Faculty of Business and Economics

HOLISTICA – Journal of Business and Public Administration

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

This research was carried out to have a deeper comprehension of the role that learning organizations play in mediating the relationship that exists between...

The Mediating Role of Learning Organization on The Relationship between Total Quality Management and Operational Performance

Published Online: Dec 12, 2022

Page range: 102 - 110

Received: Oct 01, 2022

Accepted: Nov 01, 2022

DOI: https://doi.org/10.2478/hjbpa-2022-0018

Keywords
Total Quality Management, Learning Organization, Operational Performance

© 2022 Wiraditya Gusti Pratama et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

The Mediating Role of Learning Organization on The Relationship between Total Quality Management and Operational Performance

Published Online: Dec 12, 2022

Page range: 102 - 110

Received: Oct 01, 2022

Accepted: Nov 01, 2022

DOI: https://doi.org/10.2478/hjbpa-2022-0018

KeywordsTotal Quality Management, Learning Organization, Operational Performance

© 2022 Wiraditya Gusti Pratama et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Keywords
Total Quality Management, Learning Organization, Operational Performance