<abstract xmlns="http://www.w3.org/1999/xhtml">

<bold>Research background:</bold> Total Quality Management – TQM consists in managing an organization in which the continuous striving for quality based on the Deming Cycle is an important assumption. Even though the ‘product’, in reference to higher education, is not the same as in reference to industry, higher education can be improved in terms of quality and the manner of conducting classes, and administrative work by applying the TQM methods.
<bold>Purpose:</bold> The main purpose of the research conducted at the University of Lodz was to identify and compare the determinants affecting the opinion of the students and lecturers on the assessment of the possibilities and effectiveness of introduction of the CQI methods in the Polish higher education.
<bold>Research methodology:</bold> Multivariate statistical methods – cluster analysis were used for the analysis and cross tabulations.
<bold>Results:</bold> Students and lecturers of the University of Lodz positively evaluated the CQI methods. The research shows most of the assumptions of the CQI concept can be adapted to the conditions of work at Polish universities; 68.92% of respondents stated that the CQI methods may be perceived as a concept of improvement of the quality of a university institution; 89.86% of respondents believe that the CQI methods are appropriate on the concept of the improvement of the quality of given classes/lectures.
<bold>Novelty:</bold> The value of this paper is a contribution to the debate on needs and improving the quality of education at Polish universities.
</abstract>

Research background: Total Quality Management – TQM consists in managing an organization in which the continuous striving for quality based on the Deming Cycle is an important assumption. Even though the ‘product’, in reference to higher education, is not the same as in reference to industry, higher education can be improved in terms of quality and the manner of conducting classes, and administrative work by applying the TQM methods.
Purpose: The main purpose of the research conducted at the University of Lodz was to identify and compare the determinants affecting the opinion of the students and lecturers on the assessment of the possibilities and effectiveness of introduction of the CQI methods in the Polish higher education.
Research methodology: Multivariate statistical methods – cluster analysis were used for the analysis and cross tabulations.
Results: Students and lecturers of the University of Lodz positively evaluated the CQI methods. The research shows most of the assumptions of the CQI concept can be adapted to the conditions of work at Polish universities; 68.92% of respondents stated that the CQI methods may be perceived as a concept of improvement of the quality of a university institution; 89.86% of respondents believe that the CQI methods are appropriate on the concept of the improvement of the quality of given classes/lectures.
Novelty: The value of this paper is a contribution to the debate on needs and improving the quality of education at Polish universities.

The Application of Continuous Quality Improvement Methods at Universities in the Opinion of Students and Lecturers of the University of Lodz

Faculty of Economics and Sociology, Department of Statistical Methods

Folia Oeconomica Stetinensia

This work is licensed under the Creative Commons Attribution-ShareAlike 4.0 International License.

Research background: Total Quality Management – TQM consists in managing an organization in which the continuous striving for quality based on the Deming Cycle...

The Application of Continuous Quality Improvement Methods at Universities in the Opinion of Students and Lecturers of the University of Lodz

Published Online: Jun 24, 2021

Page range: 175 - 189

Received: Apr 29, 2020

Accepted: Mar 15, 2021

DOI: https://doi.org/10.2478/foli-2021-0012

Keywords
Continuous Quality Improvement, Total Quality Management, quality, higher education, cluster analysis

© 2021 Elżbieta Zalewska, published by Sciendo

This work is licensed under the Creative Commons Attribution-ShareAlike 4.0 International License.

The Application of Continuous Quality Improvement Methods at Universities in the Opinion of Students and Lecturers of the University of Lodz

Published Online: Jun 24, 2021

Page range: 175 - 189

Received: Apr 29, 2020

Accepted: Mar 15, 2021

DOI: https://doi.org/10.2478/foli-2021-0012

KeywordsContinuous Quality Improvement, Total Quality Management, quality, higher education, cluster analysis

© 2021 Elżbieta Zalewska, published by Sciendo

This work is licensed under the Creative Commons Attribution-ShareAlike 4.0 International License.

Keywords
Continuous Quality Improvement, Total Quality Management, quality, higher education, cluster analysis