<abstract xmlns="http://www.w3.org/1999/xhtml"><p>Performance management systems can be divided into those that rely considerably on significant stakeholders and that ignore stakeholders, other than the stockholders and the clients. Decision makers willing to implement and use a performance management system must decide to what extent such system should rely on various stakeholders. In this study, 10 in-depth interviews with representatives possessing significant experience with small and medium-sized outpatient clinics have been employed. The objective of this paper is to study if an efficient performance management system for small and medium-sized outpatient clinics can ignore stakeholders. The results of this study postulate performance management systems, which are not sufficiently rooted in stakeholders, are not likely to be successful for small and medium-sized outpatient clinics. Developed in this article concept acknowledges wider society and indicates significant stakeholders who cannot be ignored. The paper ends with conclusion, limitations, indications for further research, and some managerial implications.</p></abstract>

Performance management systems can be divided into those that rely considerably on significant stakeholders and that ignore stakeholders, other than the stockholders and the clients. Decision makers willing to implement and use a performance management system must decide to what extent such system should rely on various stakeholders. In this study, 10 in-depth interviews with representatives possessing significant experience with small and medium-sized outpatient clinics have been employed. The objective of this paper is to study if an efficient performance management system for small and medium-sized outpatient clinics can ignore stakeholders. The results of this study postulate performance management systems, which are not sufficiently rooted in stakeholders, are not likely to be successful for small and medium-sized outpatient clinics. Developed in this article concept acknowledges wider society and indicates significant stakeholders who cannot be ignored. The paper ends with conclusion, limitations, indications for further research, and some managerial implications.

Stakeholders and Performance Management Systems of Small and Medium-Sized Outpatient Clinics

Warsaw University of Technology, Faculty of Management

Foundations of Management

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Performance management systems can be divided into those that rely considerably on significant stakeholders and that ignore stakeholders, other than the...

Stakeholders and Performance Management Systems of Small and Medium-Sized Outpatient Clinics

Published Online: Dec 31, 2020

Page range: 211 - 222

DOI: https://doi.org/10.2478/fman-2020-0016

Keywords
stakeholders, performance measurement, performance management system (PMS), healthcare, outpatient clinics, small and medium enterprises (SMEs)

© 2020 Piotr Korneta, published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Stakeholders and Performance Management Systems of Small and Medium-Sized Outpatient Clinics

Published Online: Dec 31, 2020

Page range: 211 - 222

DOI: https://doi.org/10.2478/fman-2020-0016

Keywordsstakeholders, performance measurement, performance management system (PMS), healthcare, outpatient clinics, small and medium enterprises (SMEs)

© 2020 Piotr Korneta, published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Keywords
stakeholders, performance measurement, performance management system (PMS), healthcare, outpatient clinics, small and medium enterprises (SMEs)