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Journals
Foundations of Management
Volume 12 (2020): Issue 1 (January 2020)
Open Access
Application of Process Mining on the Example of an Authorized Passenger Car Service Station in Poland
Agnieszka Bitkowska
Agnieszka Bitkowska
,
Piotr Sliż
Piotr Sliż
,
Candace Tenbrink
Candace Tenbrink
and
Aleksandra Piasecka
Aleksandra Piasecka
| Sep 21, 2020
Foundations of Management
Volume 12 (2020): Issue 1 (January 2020)
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Published Online:
Sep 21, 2020
Page range:
125 - 136
DOI:
https://doi.org/10.2478/fman-2020-0010
Keywords
business process
,
process maturity
,
process mining
,
process discovery
,
after-sales
,
automotive
© 2020 Agnieszka Bitkowska et al., published by Sciendo
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.
Agnieszka Bitkowska
Warsaw University of Technology, Faculty of Management
Warsaw, POLAND
Piotr Sliż
University of Gdansk, Faculty of Management
Sopot, POLAND
Candace Tenbrink
University of Houston-Downtown, Management,
Houston, UNITED STATES OF AMERICA
Aleksandra Piasecka
Hamburg, GERMANY