<abstract xmlns="http://www.w3.org/1999/xhtml">

<p>Robotic Process Automation (RPA) and Artificial Intelligence (AI) integration offer great potential for the future of corporate automation and increased productivity. RPA rapidly evolves into Intelligent Process Automation (IPA) by incorporating advanced technologies and capabilities beyond simple task automation. The paper aims to identify the organisational, technological, and human-centred challenges that companies face in transitioning from RPA to IPA. The research process involved conducting the scientific literature search using the ResearchRabbit AI tool, which provided a set of reference papers relevant to the formulated research questions. As a result of the conducted literature review, the authors identified key challenges and possible countermeasures for companies transitioning from RPA to IPA. The resulting collection of reference scientific articles formed the basis for this study’s content and substantive analysis. Furthermore, this study contributes by identifying artificial intelligence techniques and algorithms, such as Natural Language Processing (NLP), Machine Learning (ML), Deep Learning (DL), predictive analytics, and others, that can be integrated with RPA to facilitate the transition to IPA. The paper also offers insights into potential future research areas.</p>
</abstract>

Robotic Process Automation (RPA) and Artificial Intelligence (AI) integration offer great potential for the future of corporate automation and increased productivity. RPA rapidly evolves into Intelligent Process Automation (IPA) by incorporating advanced technologies and capabilities beyond simple task automation. The paper aims to identify the organisational, technological, and human-centred challenges that companies face in transitioning from RPA to IPA. The research process involved conducting the scientific literature search using the ResearchRabbit AI tool, which provided a set of reference papers relevant to the formulated research questions. As a result of the conducted literature review, the authors identified key challenges and possible countermeasures for companies transitioning from RPA to IPA. The resulting collection of reference scientific articles formed the basis for this study’s content and substantive analysis. Furthermore, this study contributes by identifying artificial intelligence techniques and algorithms, such as Natural Language Processing (NLP), Machine Learning (ML), Deep Learning (DL), predictive analytics, and others, that can be integrated with RPA to facilitate the transition to IPA. The paper also offers insights into potential future research areas.

Towards Intelligent Automation (IA): Literature Review on the Evolution of Robotic Process Automation (RPA), its Challenges, and Future Trends

Haaga-Helia University of Applied Sciences

Lappeenranta-Lahti University of Technology, Finland Kozminski University

International Islamic University Malaysia

Engineering Management in Production and Services

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Robotic Process Automation (RPA) and Artificial Intelligence (AI) integration offer great potential for the future of corporate automation and increased...

Towards Intelligent Automation (IA): Literature Review on the Evolution of Robotic Process Automation (RPA), its Challenges, and Future Trends

Published Online: Dec 29, 2023

Page range: 90 - 103

Received: May 10, 2023

Accepted: Nov 20, 2023

DOI: https://doi.org/10.2478/emj-2023-0030

Keywords
Robotic Process Automation, RPA, Intelligent Process Automation, IPA, AI, Intelligent Automation, challenges

© 2023 Julia Siderska et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Towards Intelligent Automation (IA): Literature Review on the Evolution of Robotic Process Automation (RPA), its Challenges, and Future Trends

Published Online: Dec 29, 2023

Page range: 90 - 103

Received: May 10, 2023

Accepted: Nov 20, 2023

DOI: https://doi.org/10.2478/emj-2023-0030

KeywordsRobotic Process Automation, RPA, Intelligent Process Automation, IPA, AI, Intelligent Automation, challenges

© 2023 Julia Siderska et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Keywords
Robotic Process Automation, RPA, Intelligent Process Automation, IPA, AI, Intelligent Automation, challenges