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<p>This research study explores the relationship between customer focus and the performance of construction projects undertaken by small companies. Additionally, process management in these companies has been studied as a mediator in explaining the relationship between customer focus and project performance. A moderated mediation model has been proposed to investigate the role of strategic planning and its effects on project outcomes. Data was gathered from 326 staff members working at different levels of management in some of Pakistan’s emerging construction companies owned by young entrepreneurs. The study’s findings revealed a positive relationship between customer focus and project performance mediated by process management. Moderation analysis indicates a significant relationship between process management and project performance when moderated by strategic planning. Constraints to the study have been identified, and suggestions for future research have been offered.</p>
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This research study explores the relationship between customer focus and the performance of construction projects undertaken by small companies. Additionally, process management in these companies has been studied as a mediator in explaining the relationship between customer focus and project performance. A moderated mediation model has been proposed to investigate the role of strategic planning and its effects on project outcomes. Data was gathered from 326 staff members working at different levels of management in some of Pakistan’s emerging construction companies owned by young entrepreneurs. The study’s findings revealed a positive relationship between customer focus and project performance mediated by process management. Moderation analysis indicates a significant relationship between process management and project performance when moderated by strategic planning. Constraints to the study have been identified, and suggestions for future research have been offered.

Factors affecting project performance in emerging construction firms: a moderated mediation model

Engineering Management in Production and Services

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

This research study explores the relationship between customer focus and the performance of construction projects undertaken by small companies. Additionally,...

Factors affecting project performance in emerging construction firms: a moderated mediation model

Published Online: Apr 22, 2022

Page range: 113 - 124

Received: Nov 11, 2021

Accepted: Mar 08, 2022

DOI: https://doi.org/10.2478/emj-2022-0010

Keywords
emerging construction firms, customer focus, process management, strategic planning, project performance

© 2022 Nimra Afzal et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Factors affecting project performance in emerging construction firms: a moderated mediation model

Published Online: Apr 22, 2022

Page range: 113 - 124

Received: Nov 11, 2021

Accepted: Mar 08, 2022

DOI: https://doi.org/10.2478/emj-2022-0010

Keywordsemerging construction firms, customer focus, process management, strategic planning, project performance

© 2022 Nimra Afzal et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Keywords
emerging construction firms, customer focus, process management, strategic planning, project performance