<abstract xmlns="http://www.w3.org/1999/xhtml">

<p>This exploratory study investigates the impact of technology on the tourist experience. This research analyzed the effect of new technologies on the behaviour of new tourism consumers, the importance of mobile technology in the tourism industry, and the phenomenon of mobile tourism in the change of the tourism experience. It also studied the spillover effect that these changes have had on the use of mobile applications in tourism, trying to understand their impact on the tourism experience. A quantitative and qualitative analysis supported this investigation through a survey of 110 Portuguese tourists using applications and two interviews with administrators of mobile application development companies, and, finally, through the analysis of four case studies. The main conclusion is that smartphones and mobile travel applications can substantially alter the tourist experience. Tourists assume that smartphones have motivated changes in the activities and emotions experienced, especially in social applications that allow them to maintain contact with their friends and families and increase security levels.</p>
</abstract>

This exploratory study investigates the impact of technology on the tourist experience. This research analyzed the effect of new technologies on the behaviour of new tourism consumers, the importance of mobile technology in the tourism industry, and the phenomenon of mobile tourism in the change of the tourism experience. It also studied the spillover effect that these changes have had on the use of mobile applications in tourism, trying to understand their impact on the tourism experience. A quantitative and qualitative analysis supported this investigation through a survey of 110 Portuguese tourists using applications and two interviews with administrators of mobile application development companies, and, finally, through the analysis of four case studies. The main conclusion is that smartphones and mobile travel applications can substantially alter the tourist experience. Tourists assume that smartphones have motivated changes in the activities and emotions experienced, especially in social applications that allow them to maintain contact with their friends and families and increase security levels.

Impact of Mobile Applications in Changing the Tourist Experience

European Journal of Tourism, Hospitality and Recreation

This work is licensed under the Creative Commons Attribution 4.0 International License.

{"article-title":"Impact of Mobile Applications in Changing the Tourist Experience"}

This exploratory study investigates the impact of technology on the tourist experience. This research analyzed the effect of new technologies on the behaviour...

Impact of Mobile Applications in Changing the Tourist Experience

Article Category: Research Article

Published Online: Dec 30, 2021

Page range: 113 - 120

Received: Sep 18, 2020

Accepted: May 31, 2021

DOI: https://doi.org/10.2478/ejthr-2021-0011

Keywords
Tourism, Tourist experience, Apps, Mobile applications

© 2021 Sónia Dias et al., published by Sciendo

This work is licensed under the Creative Commons Attribution 4.0 International License.

Impact of Mobile Applications in Changing the Tourist Experience

Article Category: Research Article

Published Online: Dec 30, 2021

Page range: 113 - 120

Received: Sep 18, 2020

Accepted: May 31, 2021

DOI: https://doi.org/10.2478/ejthr-2021-0011

KeywordsTourism, Tourist experience, Apps, Mobile applications

© 2021 Sónia Dias et al., published by Sciendo

This work is licensed under the Creative Commons Attribution 4.0 International License.

Keywords
Tourism, Tourist experience, Apps, Mobile applications