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European Journal of Tourism, Hospitality and Recreation
Volume 10 (2020): Issue 1 (May 2020)
Open Access
The Influence of Culture in Customers’ Expectations about the Hotel Service in Latin Countries with Different Human Development Levels
Mara Franco
Mara Franco
and
Raquel Meneses
Raquel Meneses
| Jun 29, 2020
European Journal of Tourism, Hospitality and Recreation
Volume 10 (2020): Issue 1 (May 2020)
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Published Online:
Jun 29, 2020
Page range:
56 - 73
Received:
Dec 16, 2019
Accepted:
Feb 27, 2020
DOI:
https://doi.org/10.2478/ejthr-2020-0005
Keywords
Customer’s expectations
,
Hotel
,
Service dimensions
,
Cultural dimensions
,
Latin countries
,
Human development
© 2020 Mara Franco et al., published by Sciendo
This work is licensed under the Creative Commons Attribution 4.0 International License.
Mara Franco
Centre for Tourism Research, Development and Innovation, University of Madeira, Campus Universitário da Penteada
Funchal,Funchal
Raquel Meneses
School of Economics and Management of the University of Porto,
Porto, Portugal