<abstract xmlns="http://www.w3.org/1999/xhtml">

<p>The article presents the results of the analysis of cardboard packaging complaints based on selected quality tools and statistical tools for the purpose of a rough assessment of the effectiveness of corrective and preventive actions taken by the surveyed company and for predictive purposes. The analysis was performed in terms of two research periods - 1 year and quarters, and from the point of view of total complaints and external - customer complaints. Data on the number of products complained of as well as financial losses incurred by the company on this account were analysed. The article presents the potential of both classic quality tools and statistical tools for the purposes of in-depth analysis of complaints data and for predictive purposes and subsequent risk analysis. The critical complaint was indicated - complaint code 403 - overprint. The number of complained products to be expected in the next quarter of the new year was determined. The article shows that the corrective and preventive actions taken by the company have not yet brought the expected result in the form of reducing the number of products complained by customers during the quarters surveyed.</p>
</abstract>

The article presents the results of the analysis of cardboard packaging complaints based on selected quality tools and statistical tools for the purpose of a rough assessment of the effectiveness of corrective and preventive actions taken by the surveyed company and for predictive purposes. The analysis was performed in terms of two research periods - 1 year and quarters, and from the point of view of total complaints and external - customer complaints. Data on the number of products complained of as well as financial losses incurred by the company on this account were analysed. The article presents the potential of both classic quality tools and statistical tools for the purposes of in-depth analysis of complaints data and for predictive purposes and subsequent risk analysis. The critical complaint was indicated - complaint code 403 - overprint. The number of complained products to be expected in the next quarter of the new year was determined. The article shows that the corrective and preventive actions taken by the company have not yet brought the expected result in the form of reducing the number of products complained by customers during the quarters surveyed.

Statistical Analysis and Prediction of the Product Complaints

System Safety: Human - Technical Facility - Environment

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

{"article-title":"Statistical Analysis and Prediction of the Product Complaints"}

The article presents the results of the analysis of cardboard packaging complaints based on selected quality tools and statistical tools for the purpose of a...

Statistical Analysis and Prediction of the Product Complaints

Published Online: Dec 31, 2022

Page range: 99 - 115

Received: Nov 25, 2021

Accepted: Apr 14, 2022

DOI: https://doi.org/10.2478/czoto-2022-00011

Keywords
quality management, cardboard packaging, complaints, quality tools, statistical analysis, prediction

© 2022 Krzysztof Knop et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Statistical Analysis and Prediction of the Product Complaints

Published Online: Dec 31, 2022

Page range: 99 - 115

Received: Nov 25, 2021

Accepted: Apr 14, 2022

DOI: https://doi.org/10.2478/czoto-2022-00011

Keywordsquality management, cardboard packaging, complaints, quality tools, statistical analysis, prediction

© 2022 Krzysztof Knop et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Keywords
quality management, cardboard packaging, complaints, quality tools, statistical analysis, prediction