<abstract xmlns="http://www.w3.org/1999/xhtml">

<p>The outbreak of the SARS-CoV-2 coronavirus pandemic has resulted in significant changes in employers’ attitudes to employee health safety, as a new rapidly spreading threat has emerged. A characteristic feature of this threat is very little knowledge about it and the lack of effective treatments and prevention procedures. The short time since the outbreak of the pandemic also means that there is very little knowledge about how employers try to protect employees from infection with this virus, as well as how effective these actions are and how employees evaluate them. Therefore, among couriers of UPS companies in Poland and Germany a survey of the satisfaction was undertaken regarding the solutions adopted and implemented by managers in the field of shaping the health safety of employees. The survey uses the modified Customer Satisfaction Index - CSI method, for which employees were treated as internal customers. As a result of the research, it was possible to compare employee satisfaction with the solutions used by managers to protect their health in Poland and Germany, and shape conclusions resulting from this study.</p>
</abstract>

The outbreak of the SARS-CoV-2 coronavirus pandemic has resulted in significant changes in employers’ attitudes to employee health safety, as a new rapidly spreading threat has emerged. A characteristic feature of this threat is very little knowledge about it and the lack of effective treatments and prevention procedures. The short time since the outbreak of the pandemic also means that there is very little knowledge about how employers try to protect employees from infection with this virus, as well as how effective these actions are and how employees evaluate them. Therefore, among couriers of UPS companies in Poland and Germany a survey of the satisfaction was undertaken regarding the solutions adopted and implemented by managers in the field of shaping the health safety of employees. The survey uses the modified Customer Satisfaction Index - CSI method, for which employees were treated as internal customers. As a result of the research, it was possible to compare employee satisfaction with the solutions used by managers to protect their health in Poland and Germany, and shape conclusions resulting from this study.

Employee Satisfaction with the Employer’s Health Safety Activities During the SARS-CoV-2 Pandemic

System Safety: Human - Technical Facility - Environment

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

The outbreak of the SARS-CoV-2 coronavirus pandemic has resulted in significant changes in employers’ attitudes to employee health safety, as a new rapidly...

Employee Satisfaction with the Employer’s Health Safety Activities During the SARS-CoV-2 Pandemic

Published Online: Jun 20, 2021

Page range: 228 - 238

Received: Dec 16, 2020

Accepted: Mar 31, 2021

DOI: https://doi.org/10.2478/czoto-2021-0023

Keywords
pandemic SARS-CoV-2 (COVID-19), modified CSI method, couriers, Poland, Germany

© 2021 Katarzyna Zadros, published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Employee Satisfaction with the Employer’s Health Safety Activities During the SARS-CoV-2 Pandemic

Published Online: Jun 20, 2021

Page range: 228 - 238

Received: Dec 16, 2020

Accepted: Mar 31, 2021

DOI: https://doi.org/10.2478/czoto-2021-0023

Keywordspandemic SARS-CoV-2 (COVID-19), modified CSI method, couriers, Poland, Germany

© 2021 Katarzyna Zadros, published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Keywords
pandemic SARS-CoV-2 (COVID-19), modified CSI method, couriers, Poland, Germany