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Conference Quality Production Improvement – CQPI
Volume 3 (2021): Issue 1 (December 2021)
Open Access
Improvement of the Providing Services Process with Use of the Sitequal Method
Manuela Ingaldi
Manuela Ingaldi
and
Silvie Brožovà
Silvie Brožovà
| Dec 17, 2021
Conference Quality Production Improvement – CQPI
Volume 3 (2021): Issue 1 (December 2021)
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Published Online:
Dec 17, 2021
Page range:
17 - 27
Received:
Apr 28, 2021
Accepted:
Jun 11, 2021
DOI:
https://doi.org/10.2478/cqpi-2021-0003
Keywords
service quality
,
e-shops
,
digitalization
,
shopping platform
,
Sitequal
© 2021 Manuela Ingaldi et al., published by Sciendo
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.
Manuela Ingaldi
Czestochowa University of Technology,
Poland
Silvie Brožovà
VŠB-Technical University of Ostrava,