<abstract xmlns="http://www.w3.org/1999/xhtml">

<p>The competitive and turbulent environment generates the need to use various techniques to determine the level of product quality. In this aim, it is necessary to determine the direction of improvement attributes and function of the product based on customer requirements, which are usually uncertain. Therefore, the aim of the article is to propose the technique to improve the product quality by precisely determine the customers’ requirements and the importance of the quality parameters for the current attributes of the product. This technique is a combination of methods i.e.: the QFD method (Quality Function Deployment) with the GRA method (Grey Relational Analysis). Using the QFD method, customer requirements were translated into technical features of the product. In turn, using the GRA method the imprecise customers’ requirements were reduced and the importance of quality parameters was determined in a more accurate way. A test of a combination of the QFD and GRA methods for the household vacuum cleaner was made. The originality of the article is ensuring a precise study of the current attributes of the product from the point of customer satisfaction.</p>
</abstract>

The competitive and turbulent environment generates the need to use various techniques to determine the level of product quality. In this aim, it is necessary to determine the direction of improvement attributes and function of the product based on customer requirements, which are usually uncertain. Therefore, the aim of the article is to propose the technique to improve the product quality by precisely determine the customers’ requirements and the importance of the quality parameters for the current attributes of the product. This technique is a combination of methods i.e.: the QFD method (Quality Function Deployment) with the GRA method (Grey Relational Analysis). Using the QFD method, customer requirements were translated into technical features of the product. In turn, using the GRA method the imprecise customers’ requirements were reduced and the importance of quality parameters was determined in a more accurate way. A test of a combination of the QFD and GRA methods for the household vacuum cleaner was made. The originality of the article is ensuring a precise study of the current attributes of the product from the point of customer satisfaction.

The Technique to Precisely Design the Product in a House of Quality Considering Current Customers’ Requirements

Conference Quality Production Improvement – CQPI

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

The competitive and turbulent environment generates the need to use various techniques to determine the level of product quality. In this aim, it is necessary...

The Technique to Precisely Design the Product in a House of Quality Considering Current Customers’ Requirements

Published Online: Dec 17, 2021

Page range: 9 - 16

Received: May 10, 2021

Accepted: Jun 17, 2021

DOI: https://doi.org/10.2478/cqpi-2021-0002

Keywords
QFD, GRA, customer requirements, mechanical engineering, production engineering

© 2021 Dominika Siwiec et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

The Technique to Precisely Design the Product in a House of Quality Considering Current Customers’ Requirements

Published Online: Dec 17, 2021

Page range: 9 - 16

Received: May 10, 2021

Accepted: Jun 17, 2021

DOI: https://doi.org/10.2478/cqpi-2021-0002

KeywordsQFD, GRA, customer requirements, mechanical engineering, production engineering

© 2021 Dominika Siwiec et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Keywords
QFD, GRA, customer requirements, mechanical engineering, production engineering