<abstract xmlns="http://www.w3.org/1999/xhtml">

<p>The construction sector in Jordan faces various obstacles, one of the most significant being poor communication, which negatively impacts project performance and can even lead to project failure. The primary objective of this study is to identify and evaluate the causes and effects of poor communication in Jordan. A questionnaire containing 32 causes and 21 effects of poor communication was used to gather data. The top ten causes of poor communication are; possessing different levels of education among construction teams; a lack of communication plan; a lack of an appropriate communications medium; a lack of communication procedures and training; a slow flow of information between parties; diversity of culture among construction teams; construction teams possessing different skill levels; contractual barriers; the unavailability of information at the time of need, and a lack of understanding among parties. Poor communication is a prevalent issue in the Jordanian construction industry, Jordan's construction industry needs to improve its current communication state. Both contractors and consultants are affected by this issue and there is a high level of agreement between them on the causes and effects of poor communication.</p>
</abstract>

The construction sector in Jordan faces various obstacles, one of the most significant being poor communication, which negatively impacts project performance and can even lead to project failure. The primary objective of this study is to identify and evaluate the causes and effects of poor communication in Jordan. A questionnaire containing 32 causes and 21 effects of poor communication was used to gather data. The top ten causes of poor communication are; possessing different levels of education among construction teams; a lack of communication plan; a lack of an appropriate communications medium; a lack of communication procedures and training; a slow flow of information between parties; diversity of culture among construction teams; construction teams possessing different skill levels; contractual barriers; the unavailability of information at the time of need, and a lack of understanding among parties. Poor communication is a prevalent issue in the Jordanian construction industry, Jordan's construction industry needs to improve its current communication state. Both contractors and consultants are affected by this issue and there is a high level of agreement between them on the causes and effects of poor communication.

Addressing the Causes and Effects of Poor Communication in the Jordanian Construction Industry: A Study on Improving Project Performance

Department of Civil and Infrastructure Engineering, Faculty of Engineering and Technology

Civil Engineering Department, Faculty of Engineering

Department of Tourism and Archaeology, Faculty of Humanities

Civil and Environmental Engineering

This work is licensed under the Creative Commons Attribution 4.0 International License.

The construction sector in Jordan faces various obstacles, one of the most significant being poor communication, which negatively impacts project performance...

Addressing the Causes and Effects of Poor Communication in the Jordanian Construction Industry: A Study on Improving Project Performance

Published Online: May 12, 2023

Page range: 156 - 166

DOI: https://doi.org/10.2478/cee-2023-0014

Keywords
Communication, Jordan, Construction, Causes, Effects

© 2023 Akram Suleiman et al., published by Sciendo

This work is licensed under the Creative Commons Attribution 4.0 International License.

Addressing the Causes and Effects of Poor Communication in the Jordanian Construction Industry: A Study on Improving Project Performance

Published Online: May 12, 2023

Page range: 156 - 166

DOI: https://doi.org/10.2478/cee-2023-0014

KeywordsCommunication, Jordan, Construction, Causes, Effects

© 2023 Akram Suleiman et al., published by Sciendo

This work is licensed under the Creative Commons Attribution 4.0 International License.

Keywords
Communication, Jordan, Construction, Causes, Effects