<abstract xmlns="http://www.w3.org/1999/xhtml">

<bold>Background:</bold> In contemporary work models, employees use the Internet and electronic devices more than ever. This phenomenon has also changed the way of monitoring employees and generated a new form called ‘electronic surveillance’.
<bold>Objectives:</bold> The central purpose of this paper is to reveal the effects of electronic surveillance on job tension, task performance, and employees’ organizational trust.
<bold>Methods/Approach:</bold> Survey research was applied as a quantitative method to collect data. Surveys were generated as Likert-type scales, and they were distributed by hand because the use of the in-person survey technique was employed throughout the study. The research sample was created using the purposive sampling technique, and it included 228 participants from fifteen different branches of one of the biggest private banks in Turkey.
<bold>Results:</bold> Electronic surveillance in the workplace has turned out to have positive effects on job tension and task performance, whereas it harms organizational trust.
<bold>Conclusions:</bold> When the degree of electronic surveillance increases, the job tension level of employees tends to increase as well. Additionally, task performance increases when electronic surveillance increases. But this is not the case with organizational trust since electronic surveillance affects it negatively.
</abstract>

Background: In contemporary work models, employees use the Internet and electronic devices more than ever. This phenomenon has also changed the way of monitoring employees and generated a new form called ‘electronic surveillance’.
Objectives: The central purpose of this paper is to reveal the effects of electronic surveillance on job tension, task performance, and employees’ organizational trust.
Methods/Approach: Survey research was applied as a quantitative method to collect data. Surveys were generated as Likert-type scales, and they were distributed by hand because the use of the in-person survey technique was employed throughout the study. The research sample was created using the purposive sampling technique, and it included 228 participants from fifteen different branches of one of the biggest private banks in Turkey.
Results: Electronic surveillance in the workplace has turned out to have positive effects on job tension and task performance, whereas it harms organizational trust.
Conclusions: When the degree of electronic surveillance increases, the job tension level of employees tends to increase as well. Additionally, task performance increases when electronic surveillance increases. But this is not the case with organizational trust since electronic surveillance affects it negatively.

The Effects of Electronic Surveillance on Job Tension, Task Performance and Organizational Trust

Department of Management and Organization

Business Systems Research Journal

This work is licensed under the Creative Commons Attribution 4.0 International License.

Background: In contemporary work models, employees use the Internet and electronic devices more than ever. This phenomenon has also changed the way of...

The Effects of Electronic Surveillance on Job Tension, Task Performance and Organizational Trust

Published Online: Apr 10, 2022

Page range: 125 - 143

Received: Apr 16, 2020

Accepted: Jul 15, 2021

DOI: https://doi.org/10.2478/bsrj-2021-0023

Keywords
electronic surveillance, electronic monitoring, job tension, task performance, organizational trust

© 2021 Çağlar Doğru, published by Sciendo

This work is licensed under the Creative Commons Attribution 4.0 International License.

The Effects of Electronic Surveillance on Job Tension, Task Performance and Organizational Trust

Published Online: Apr 10, 2022

Page range: 125 - 143

Received: Apr 16, 2020

Accepted: Jul 15, 2021

DOI: https://doi.org/10.2478/bsrj-2021-0023

Keywordselectronic surveillance, electronic monitoring, job tension, task performance, organizational trust

© 2021 Çağlar Doğru, published by Sciendo

This work is licensed under the Creative Commons Attribution 4.0 International License.

Keywords
electronic surveillance, electronic monitoring, job tension, task performance, organizational trust