[1. Bareisis, Z. (2017), “The Internet of Things and the opportunity for payments”, Journal of Payments Strategy & Systems, Vol. 11 No. 3, pp. 236-247.]Search in Google Scholar
[2. Bécsi, T., Aradi, S., Gáspár, P. (2015), “Security issues and vulnerabilities in connected car systems”, International Conference on Models and Technologies for Intelligent Transportation Systems (MT-ITS), 3-5 June, IEEE, Budapest, pp. 477-482.10.1109/MTITS.2015.7223297]Search in Google Scholar
[3. Behare, R. S., Fontenot, G. F., Gresham, A. B. (2002), “Customer process approach to building loyalty”, Total Quality Management, Vol. 13 No. 5, pp. 603-611.10.1080/0954412022000002018]Search in Google Scholar
[4. Bezhovski, Z. (2016), “The future of the mobile payment as electronic payment system”, European Journal of Business and Management, Vol. 8 No. 8, pp.127-132.]Search in Google Scholar
[5. Bosler, M., Jud, C., Herzwurm, G. (2017), “Connected-Car-Services: eine Klassifikation der Plattformen für das vernetzte Automobil” (Connected car services: A classification of platforms for the connected automobile), HMD Praxis der Wirtschaftsinformatik, Vol. 54 No. 6, pp. 1005-1020.10.1365/s40702-017-0336-z]Search in Google Scholar
[6. Brenkers, R., Verboven, F. (2006), “Market definition with differentiated products - Lessons from the car market”, in Choi, J. P. (Ed.), Recent Developments in Antitrust: Theory and Evidence, MIT Press, Cambridge, pp. 153-186.]Search in Google Scholar
[7. Cockburn, A. (2000), Writing Effective Use Cases, Addison-Wesley, Boston.]Search in Google Scholar
[8. Coppola, R., Morisio, M. (2016), “Connected car: Technologies, issues, future trends”, ACM Computing Surveys, Vol. 49 No. 3, pp. 1-36.10.1145/2971482]Search in Google Scholar
[9. Crowe, M., Rysman, M., Stavins, J. (2010), “Mobile payments in the US at retail POS: Current market and future prospects”, Discussion paper No. 10-2, Federal Reserve Bank of Boston, May 2010.]Search in Google Scholar
[10. Davenport, T. H. (1993), Process innovation – Reengineering work through information technology, Harvard Business School Press, Boston.]Search in Google Scholar
[11. Denning, P. J., Medina-Mora, R. (1995), “Completing the loops”, Interfaces, Vol. 25 No. 3, pp. 42–57.10.1287/inte.25.3.42]Search in Google Scholar
[12. Denning, P. J. (1992), “The science of computing: Work is a closed-loop process”, American Scientist, Vol. 80 No. 4, pp. 314-317.]Search in Google Scholar
[13. Drucker, P. F. (1954), The Practice of Management, HarperCollins, New York.]Search in Google Scholar
[14. Dumas, M., La Rosa, M., Mendling, J., Reijers, H. A. (2018), Fundamentals of business process management (2nd ed.), Springer, Berlin.10.1007/978-3-662-56509-4]Search in Google Scholar
[15. Eichstädt, T., Walczyk, P., Schuler, M. (2016), Connected car study 2016, Kienbaum Consulting International, Cologne.]Search in Google Scholar
[16. Falcone, R., Sapienza, A. (2018), “On the users’ acceptance of IoT Systems: A theoretical approach”, Information, Vol. 9 No. 53, pp. 1-20.10.3390/info9030053]Search in Google Scholar
[17. Hammer, M., Champy, J. (1993), “Reengineering the cooperation, a manifesto for business revolution”, Harper Business, New York.10.1016/S0007-6813(05)80064-3]Search in Google Scholar
[18. Hammer, M. (2002), Business Back to Basics, Econ, Berlin.]Search in Google Scholar
[19. Harmon, P. (2019), Business Process Change (4th ed.), Morgan Kaufmann, Cambridge.10.1016/B978-0-12-815847-0.00001-7]Search in Google Scholar
[20. Ivanova, J., Pisani, F., Moormann, J. (2016), “Business models for mobile payment – Comparing Germany and Sweden”, in Mosen, M. W., Moormann, J., Schmidt, D. (Eds.), Digital Payments: Revolution im Zahlungsverkehr, Frankfurt School Publishers, Frankfurt, pp. 255-277.]Search in Google Scholar
[21. Manyika, J., Chui, M., Bughin, J., Dobbs, R., Bisson, P., Marrs, A. (2013), “Disruptive technologies: Advances that will transform life, business, the global economy”, Vol. 180, McKinsey Global Institute, San Francisco.]Search in Google Scholar
[22. Oberländer, A. M., Röglinger, M., Rosemann, M., Kees, A. (2018), “Conceptualising business-to-thing interactions – A sociomaterial perspective on the Internet of Things”, European Journal of Information Systems, Vol. 27 No.4, pp. 486-502.10.1080/0960085X.2017.1387714]Search in Google Scholar
[23. Österle, H., Winter, R. (2003), “Business Engineering”, in Österle, H., Winter, R (Eds.), Business Engineering: Auf dem Weg zum Unternehmen des Informationszeitalters (Business engineering: on the way to becoming a company of the information age) (2nd ed.), Springer, Berlin, pp. 4-20.]Search in Google Scholar
[24. Petit, J., Dietzel, S., Kargl, F. (2018), “Privacy of connected vehicles”, in Gkoulalas-Divanis, A., Bettini, C. (Eds.), Handbook of Mobile Data Privacy, Springer, Cham, pp. 229-252.10.1007/978-3-319-98161-1_9]Search in Google Scholar
[25. Potts, C. (2010), RecrEAtion: Realizing the Extraordinary Contribution of Your Enterprise Architects, Technics Publications, Bradley Beach.]Search in Google Scholar
[26. Rosemann, M. (2014), “Proposals for future BPM research directions”, 2nd Asia Pacific Business Process Management Conference, 3-4 July, BPM, Springer, Brisbane, pp. 1-15.10.1007/978-3-319-08222-6_1]Search in Google Scholar
[27. Rosemann, M. (2013), “The Internet of Things: New digital capital in the hands of customers”, Business Transformation Journal, Vol. 9, pp. 6-15.]Search in Google Scholar
[28. Rosemann, M., vom Brocke, J. (2015), “The six core elements of business process management”, in vom Brocke, J., Rosemann, M. (Eds.), Handbook on Business Process Management (2nd ed.), Springer, Berlin/Heidelberg, pp. 105-122.10.1007/978-3-642-45100-3_5]Search in Google Scholar
[29. Shah, D. (2006), “The path to customer centricity”, Journal of Service Research, Vol. 9 No. 2, pp. 114-124.10.1177/1094670506294666]Search in Google Scholar
[30. Wallace, V., Burns, P., Smith, F., Fritzson, T. (2010), Making Customer Centricity Pay in Good Times and Bad Lessons from Ten Leading Companies, Booz & Company, NY.]Search in Google Scholar