<abstract xmlns="http://www.w3.org/1999/xhtml"><bold>Background:</bold> Having efficient quality management system (QMS) is vital for improving organization’s business. In that context, good knowledge of QMS characteristics and their interrelations with organizational business results is very important.<bold>Objectives:</bold> Purpose of the study is to explore characteristics of elements of QMS consistency in Slovene organizations that have implemented and maintained QMS, and how the QMS characteristics influence business results.<bold>Methods/Approach:</bold> Data was collected through web survey of quality managers in organizations that have certified QMS according to ISO 9001:2008. For respondent organizations, data on their business results was retrieved from official sources. Special programme for comparisons and results presentation based on contingency analysis was developed, and correlation between QMS consistency elements and financial results of organizations were statistically processed.<bold>Results:</bold> The results show that for Slovenian organizations with certified QMS, correlations between QMS consistency elements and organizational business results are confirmed. For the majority of consistency elements correlations are significant, and the elements where correlations are insignificant are also exposed.<bold>Conclusions:</bold> As quality management will gradually become integral part of holistic organizational management, QMS will influence not only organizational management system and processes’ management but also directly on business results.</abstract>

Background: Having efficient quality management system (QMS) is vital for improving organization’s business. In that context, good knowledge of QMS characteristics and their interrelations with organizational business results is very important.Objectives: Purpose of the study is to explore characteristics of elements of QMS consistency in Slovene organizations that have implemented and maintained QMS, and how the QMS characteristics influence business results.Methods/Approach: Data was collected through web survey of quality managers in organizations that have certified QMS according to ISO 9001:2008. For respondent organizations, data on their business results was retrieved from official sources. Special programme for comparisons and results presentation based on contingency analysis was developed, and correlation between QMS consistency elements and financial results of organizations were statistically processed.Results: The results show that for Slovenian organizations with certified QMS, correlations between QMS consistency elements and organizational business results are confirmed. For the majority of consistency elements correlations are significant, and the elements where correlations are insignificant are also exposed.Conclusions: As quality management will gradually become integral part of holistic organizational management, QMS will influence not only organizational management system and processes’ management but also directly on business results.

Consistency of Quality Management in Slovenian Organizations

Faculty of Organisation Studies in Novo mesto

Business Systems Research Journal

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

{"article-title":"Consistency of Quality Management in Slovenian Organizations"}

Background: Having efficient quality management system (QMS) is vital for improving organization’s business. In that context, good knowledge of QMS...

Consistency of Quality Management in Slovenian Organizations

Published Online: Apr 25, 2018

Page range: 78 - 92

Received: Nov 27, 2017

Accepted: Jan 27, 2018

DOI: https://doi.org/10.2478/bsrj-2018-0007

Keywords
quality management system, QMS, consistency, business results, Slovenia

© 2018 Vinko Bogataj et al., published by De Gruyter Open

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Consistency of Quality Management in Slovenian Organizations

Published Online: Apr 25, 2018

Page range: 78 - 92

Received: Nov 27, 2017

Accepted: Jan 27, 2018

DOI: https://doi.org/10.2478/bsrj-2018-0007

Keywordsquality management system, QMS, consistency, business results, Slovenia

© 2018 Vinko Bogataj et al., published by De Gruyter Open

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Keywords
quality management system, QMS, consistency, business results, Slovenia