<abstract xmlns="http://www.w3.org/1999/xhtml">

<p>In terms of students’ actual needs and students’ diversified development needs, it is difficult for the after-school service work at the present stage to fully meet students’ actual needs. This paper applies the PMC index to the analysis of after-school service policy, quantifies the text of basic education after-school service policy, divides different after-school service policies into different grades according to their PMC indexes, and presents the PMC indexes of after-school service policy in the form of pictures. With the help of the weight value of each dimension of after-school service quality of the expert consultation method, the SERVQUAL model was used to calculate the overall perception of students on the quality of basic education after-school service and to analyze the current level of basic education after-school service quality. Strategies for optimization are suggested based on the current index and quality of after-school service policies. The results show that the PMC score of the after-school service policy in Province S in 2022 is 8.91, which is at the merit level, but the shortcoming is that the policy timeliness lacks a short-term policy goal within one year, and the mean value of students’ overall perception of the quality of after-school services in schools is 4.33, and the mean value of overall expectation is 4.401, and the overall service quality gap is −0.07. The overall service quality SQ = −0.07 &lt; 0 Students’ perceived quality of after-school services was low. The quality of after-school services in basic education should be enhanced by enhancing its short-term objectives in the future development of the policy on after-school services.</p>
</abstract>

In terms of students’ actual needs and students’ diversified development needs, it is difficult for the after-school service work at the present stage to fully meet students’ actual needs. This paper applies the PMC index to the analysis of after-school service policy, quantifies the text of basic education after-school service policy, divides different after-school service policies into different grades according to their PMC indexes, and presents the PMC indexes of after-school service policy in the form of pictures. With the help of the weight value of each dimension of after-school service quality of the expert consultation method, the SERVQUAL model was used to calculate the overall perception of students on the quality of basic education after-school service and to analyze the current level of basic education after-school service quality. Strategies for optimization are suggested based on the current index and quality of after-school service policies. The results show that the PMC score of the after-school service policy in Province S in 2022 is 8.91, which is at the merit level, but the shortcoming is that the policy timeliness lacks a short-term policy goal within one year, and the mean value of students’ overall perception of the quality of after-school services in schools is 4.33, and the mean value of overall expectation is 4.401, and the overall service quality gap is −0.07. The overall service quality SQ = −0.07 < 0 Students’ perceived quality of after-school services was low. The quality of after-school services in basic education should be enhanced by enhancing its short-term objectives in the future development of the policy on after-school services.

Discussion on the policy change and development of after-school services in basic education in the information age

Applied Mathematics and Nonlinear Sciences

This work is licensed under the Creative Commons Attribution 4.0 International License.

In terms of students’ actual needs and students’ diversified development needs, it is difficult for the after-school service work at the present stage to fully...

Discussion on the policy change and development of after-school services in basic education in the information age

Published Online: Jan 31, 2024

Page range: -

Received: Dec 18, 2023

Accepted: Dec 23, 2023

DOI: https://doi.org/10.2478/amns-2024-0145

Keywords
PMC index, SERVQUAL model, Weight calculation, After-school service policy

© 2024 Lile Cao, published by Sciendo

This work is licensed under the Creative Commons Attribution 4.0 International License.

Discussion on the policy change and development of after-school services in basic education in the information age

Published Online: Jan 31, 2024

Page range: -

Received: Dec 18, 2023

Accepted: Dec 23, 2023

DOI: https://doi.org/10.2478/amns-2024-0145

KeywordsPMC index, SERVQUAL model, Weight calculation, After-school service policy

© 2024 Lile Cao, published by Sciendo

This work is licensed under the Creative Commons Attribution 4.0 International License.

Keywords
PMC index, SERVQUAL model, Weight calculation, After-school service policy