Moving towards a more tailored Public Employment Service?

In this paper the authors draw on a qualitative study of low-work-intensity households in a disadvantaged suburb of Dublin in 2016–17 to identify some of the gaps in Ireland’s reformed ‘one-stop shop’ Public Employment Service. Drawing on the issues recognised as being required in an integrated Public Employment Service, the paper draws attention to gaps in information; training; services that support employment, such as childcare and housing; and links to employers. The authors conclude by drawing lessons on the issues which need to be addressed for a more tailored Public Employment Service.