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Post-Occupancy Evaluation of a University Shopping Mall Facility


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Figure 1.

Floor plan of the shopping mall facility
Floor plan of the shopping mall facility

Figure 2.

Exterior image of the shopping mall facility
Exterior image of the shopping mall facility

Figure 3.

Interior image of the shopping mall facility
Interior image of the shopping mall facility

Technical and performance requirements and their satisfaction rates

Performance requirements Evaluation terms Mean response Rate of satisfaction
SS S D SD
Technical performance requirements
Building performance 3.10 S
1. Thermal comfort (temperature) 41 47 9 3 3.26 S
2. Visual comfort (through artificial lighting) 47 39 11 3 3.30 S
3. Visual comfort (through natural lighting) 44 43 9 4 3.27 S
4. Acoustical comfort (noise level) 17 35 26 22 2.47 D
5. Indoor air quality 34 53 11 2 3.19 S
Safety and security 3.02 S
6. General safety precautions 24 58 14 4 3.02 S
7. Fire safety precautions 22 57 18 3 2.98 S
8. Security 28 53 15 4 3.05 S
Functional performance requirements
Proximity and accessibility 2.77 S
1. Location from student housing 49 35 11 5 3.28 S
2. Location from academic buildings 9 34 36 21 2.31 D
3. Location from parking 34 41 20 5 3.04 S
4. Availability of parking 17 23 27 33 2.24 D
5. Store opening timings 30 47 14 9 2.98 S
Space planning and layout 3.01 S
6. Circulation (ease of movement) 39 48 10 3 3.23 S
7. Wayfinding (finding the shops) 50 38 9 3 3.35 S
8. Presence of direction signs 17 36 33 14 2.56 S
9. Location of washrooms 18 45 22 15 2.66 S
10. Location of shops/restaurants 43 47 8 2 3.31 S
11. Number of seating areas 30 42 23 5 2.97 S
12. Location of the court relative to restaurants 43 41 14 2 3.25 S
Mall services 2.73 S
13. Number of retail services 20 44 26 10 2.74 S
14. Quality of retail services 15 56 23 6 2.80 S
15. Number of restaurants 31 41 22 6 2.97 S
16. Quality of restaurants 23 56 18 3 2.99 S
17. Number of entertainment areas 8 17 35 40 1.93 D
18. Quality of entertainment areas 11 18 36 35 2.05 D
19. Cleanliness of the mall 41 47 8 4 3.25 S
20. Lost and found service 13 48 23 16 2.58 S
21. Number of automatic teller machines 40 45 13 2 3.23 S

The assigned ranges of the weighted means

Satisfaction rate Corresponding weight Rage of weighted mean
Strongly Satisfied 4 3.50 – 4
Satisfied 3 2.50 – 3.49
Dissatisfied 2 1.50 – 2.49
Strongly Dissatisfied 1 0 – 1.49
eISSN:
1899-0142
Language:
English
Publication timeframe:
4 times per year
Journal Subjects:
Architecture and Design, Architecture, Architects, Buildings