<abstract xmlns="http://www.w3.org/1999/xhtml"><p>The aim of the paper is to identify determinants of the efficiency of service companies from two Central and Eastern European (CEE) countries<sup>4</sup>—Poland and Belarus. These transition economies represent different economic and systemic conditions. That is why it is worth analyzing whether external conditions determine internal efficiency factors in service companies. In order to achieve that aim quantitative research was conducted among 305 Polish and Belarusian service enterprises. The research results presented significant differences in responses between the two countries. For Polish enterprises the main determinants of efficiency were above all connected with competent and skilled staff. Belarussian companies regarded as efficiency factors which determine the demand level by means of access toward foreign markets and possibilities of internationalization. It proves that CEECs are not homogeneous and they represent different levels of economic development as well as the different conditions of running a business.</p></abstract>

The aim of the paper is to identify determinants of the efficiency of service companies from two Central and Eastern European (CEE) countries4—Poland and Belarus. These transition economies represent different economic and systemic conditions. That is why it is worth analyzing whether external conditions determine internal efficiency factors in service companies. In order to achieve that aim quantitative research was conducted among 305 Polish and Belarusian service enterprises. The research results presented significant differences in responses between the two countries. For Polish enterprises the main determinants of efficiency were above all connected with competent and skilled staff. Belarussian companies regarded as efficiency factors which determine the demand level by means of access toward foreign markets and possibilities of internationalization. It proves that CEECs are not homogeneous and they represent different levels of economic development as well as the different conditions of running a business.

Efficiency of services in CEE countries—case study of Poland and Belarus

Faculty of Engineering Management, Department of Management, Economics and Finance

Economics and Business Review

This work is licensed under the Creative Commons Attribution 4.0 International License.

{"article-title":"Efficiency of services in CEE countries\u2014case study of Poland and Belarus"}

The aim of the paper is to identify determinants of the efficiency of service companies from two Central and Eastern European (CEE) countries4—Poland and...

Efficiency of services in CEE countries—case study of Poland and Belarus

Published Online: Dec 31, 2020

Page range: 118 - 133

Received: May 03, 2020

Accepted: Dec 07, 2020

DOI: https://doi.org/10.18559/ebr.2020.4.7

Keywords
efficiency, efficiency factors, services, service companies, CEE countries

© 2020 Elżbieta Skąpska et al., published by Sciendo

This work is licensed under the Creative Commons Attribution 4.0 International License.

Efficiency of services in CEE countries—case study of Poland and Belarus

Published Online: Dec 31, 2020

Page range: 118 - 133

Received: May 03, 2020

Accepted: Dec 07, 2020

DOI: https://doi.org/10.18559/ebr.2020.4.7

Keywordsefficiency, efficiency factors, services, service companies, CEE countries

© 2020 Elżbieta Skąpska et al., published by Sciendo

This work is licensed under the Creative Commons Attribution 4.0 International License.

Keywords
efficiency, efficiency factors, services, service companies, CEE countries