<abstract xmlns="http://www.w3.org/1999/xhtml"><p>The Presented research aims to analyze the Lithuanian and Polish housing markets in terms of the quality of life in new residential buildings. The article presents the concept of customer satisfaction in construction and criteria that define the quality of dwellings; the benefits, consequences, merits and demerits of the assessment of customer satisfaction are also named. A survey of customer satisfaction helps to evaluate the quality of dwellings according to their technical and functional parameters, as well as the degree of cooperation between customers and developers/contractors. The customer satisfaction index (CSI) was calculated for both countries. The results are useful for developers, contractors, facility management companies and building users.</p></abstract>

The Presented research aims to analyze the Lithuanian and Polish housing markets in terms of the quality of life in new residential buildings. The article presents the concept of customer satisfaction in construction and criteria that define the quality of dwellings; the benefits, consequences, merits and demerits of the assessment of customer satisfaction are also named. A survey of customer satisfaction helps to evaluate the quality of dwellings according to their technical and functional parameters, as well as the degree of cooperation between customers and developers/contractors. The customer satisfaction index (CSI) was calculated for both countries. The results are useful for developers, contractors, facility management companies and building users.

Comparative Analysis of Newly-Built Housing Quality in Poland and Lithuania

University of Warmia and Mazury in Olsztyn

Real Estate Management and Valuation

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

{"article-title":"Comparative Analysis of Newly-Built Housing Quality in Poland and Lithuania"}

The Presented research aims to analyze the Lithuanian and Polish housing markets in terms of the quality of life in new residential buildings. The article...

Comparative Analysis of Newly-Built Housing Quality in Poland and Lithuania

Published Online: Jan 11, 2018

Page range: 85 - 98

DOI: https://doi.org/10.1515/remav-2017-0032

Keywords
customer satisfaction, developer, housing market

© 2017 Natalija Lepkova et al., published by De Gruyter Open

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Comparative Analysis of Newly-Built Housing Quality in Poland and Lithuania

Published Online: Jan 11, 2018

Page range: 85 - 98

DOI: https://doi.org/10.1515/remav-2017-0032

Keywordscustomer satisfaction, developer, housing market

© 2017 Natalija Lepkova et al., published by De Gruyter Open

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Keywords
customer satisfaction, developer, housing market