<abstract xmlns="http://www.w3.org/1999/xhtml"><p>The Swedish Tax Agency is responsible for controlling as well as informing and assisting the taxpayers. Even if these tasks are not necessarily contradictory, they can be difficult to perform all at once. In their performance of duties, tax agency employees have to meet the expectations of the management as well as of the taxpayers. The goal fulfilment of the Tax Agency is contingent on the organisation’s ability to provide a stress-free working environment. Stress may cause physical and psychological problems.</p></abstract>

The Swedish Tax Agency is responsible for controlling as well as informing and assisting the taxpayers. Even if these tasks are not necessarily contradictory, they can be difficult to perform all at once. In their performance of duties, tax agency employees have to meet the expectations of the management as well as of the taxpayers. The goal fulfilment of the Tax Agency is contingent on the organisation’s ability to provide a stress-free working environment. Stress may cause physical and psychological problems.

The importance of staff to the efficiency of the tax agency

Assistant Professor of Tax Law, Karlstad University and previously at Högskolan Väst in Trollhättan,

Nordic Tax Journal

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

{"article-title":"The importance of staff to the efficiency of the tax agency"}

The Swedish Tax Agency is responsible for controlling as well as informing and assisting the taxpayers. Even if these tasks are not necessarily contradictory,...

The importance of staff to the efficiency of the tax agency

Article Category: Article

Published Online: Dec 10, 2016

Page range: 113 - 127

Received: Apr 18, 2016

Accepted: Aug 19, 2016

DOI: https://doi.org/10.1515/ntaxj-2016-0006

Keywords
tax psychology, tax agency policies, group and organisation psychology, taxpayers, ethical stress, lean

© 2016 M. Höglund

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

The importance of staff to the efficiency of the tax agency

Article Category: Article

Published Online: Dec 10, 2016

Page range: 113 - 127

Received: Apr 18, 2016

Accepted: Aug 19, 2016

DOI: https://doi.org/10.1515/ntaxj-2016-0006

Keywordstax psychology, tax agency policies, group and organisation psychology, taxpayers, ethical stress, lean

© 2016 M. Höglund

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Keywords
tax psychology, tax agency policies, group and organisation psychology, taxpayers, ethical stress, lean