1. bookVolume 27 (2019): Issue 1 (March 2019)
Journal Details
License
Format
Journal
eISSN
2450-5781
First Published
30 Mar 2017
Publication timeframe
4 times per year
Languages
English
access type Open Access

Quality Study and Improvement of Logistic Processes on the Example of a Chosen Enterprise

Published Online: 28 Mar 2019
Volume & Issue: Volume 27 (2019) - Issue 1 (March 2019)
Page range: 18 - 22
Received: 01 Oct 2018
Accepted: 01 Jan 2019
Journal Details
License
Format
Journal
eISSN
2450-5781
First Published
30 Mar 2017
Publication timeframe
4 times per year
Languages
English
Abstract

This article presents the issues of quality research and improvement of logistics processes in the area of distribution of one of selected industrial enterprises. The case described concerns the producer of raw chemical materials, who acts as a supplier for industrial customers. The studied company, due to dynamic changes in product demand, very often outsources the distribution of raw materials to external transport companies. This solution results in limited supervision over commissioned processes, which may lead to increased probability of customer dissatisfaction. The article presents the results of the study of the quality of logistic processes implemented or commissioned in the examined enterprise. The assessment was based on the results of the customer satisfaction survey and the results of the analysis of received complaints regarding deliveries. Analysis of the causes of complaints allowed to identify the actions necessary to improve the quality of logistics processes. This article contains, among others, the criteria for the assessment of transport service providers and a set of recommendations to reduce the risks associated with logistics processes of deliveries.

Keywords

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