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International conference KNOWLEDGE-BASED ORGANIZATION
Volume 24 (2018): Issue 2 (June 2018)
Open Access
Effective Options for Determining Customer Profitability
Venelin Terziev
Venelin Terziev
,
Vanya Banabakova
Vanya Banabakova
and
Marin Georgiev
Marin Georgiev
| Jul 26, 2018
International conference KNOWLEDGE-BASED ORGANIZATION
Volume 24 (2018): Issue 2 (June 2018)
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Published Online:
Jul 26, 2018
Page range:
123 - 128
DOI:
https://doi.org/10.1515/kbo-2018-0076
Keywords
customer
,
customer profitability
,
customer service’s expenses
,
ABC-analysis
© 2018 Venelin Terziev, published by Sciendo
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.
Venelin Terziev
“Vasil Levski” National Military University,
Veliko Tarnovo, Bulgaria
Vanya Banabakova
“Vasil Levski” National Military University,
Veliko Tarnovo, Bulgaria
Marin Georgiev
“Vasil Levski” National Military University,
Veliko Tarnovo, Bulgaria