Login
Register
Reset Password
Publish & Distribute
Publishing Solutions
Distribution Solutions
Subjects
Architecture and Design
Arts
Business and Economics
Chemistry
Classical and Ancient Near Eastern Studies
Computer Sciences
Cultural Studies
Engineering
General Interest
Geosciences
History
Industrial Chemistry
Jewish Studies
Law
Library and Information Science, Book Studies
Life Sciences
Linguistics and Semiotics
Literary Studies
Materials Sciences
Mathematics
Medicine
Music
Pharmacy
Philosophy
Physics
Social Sciences
Sports and Recreation
Theology and Religion
Publications
Journals
Books
Proceedings
Publishers
Blog
Contact
Search
EUR
USD
GBP
English
English
Deutsch
Polski
Español
Français
Italiano
Cart
Home
Journals
Foundations of Management
Volume 8 (2016): Issue 1 (January 2016)
Open Access
New Factors Inducing Changes in the Retail Banking Customer Relationship Management (CRM) and Their Exploration by the Fintech Industry
Marcin Kotarba
Marcin Kotarba
| May 09, 2016
Foundations of Management
Volume 8 (2016): Issue 1 (January 2016)
About this article
Previous Article
Next Article
Abstract
References
Authors
Articles in this Issue
Preview
PDF
Cite
Share
Published Online:
May 09, 2016
Page range:
69 - 78
DOI:
https://doi.org/10.1515/fman-2016-0006
Keywords
customer relationship management
,
omni-channel
,
financial institution strategy
,
FinTech
,
banking regulation
,
retail banking
,
client behavior
,
technological progress
,
process management
,
customer journey
,
social empowerment
© 2016 Marcin Kotarba
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.
Marcin Kotarba
Warsaw University of Technology, Faculty of Management, Warsaw, Poland