<abstract xmlns="http://www.w3.org/1999/xhtml"><p> The aim of this paper is to highlight the fact that there is a significant relationship between design quality and process quality, and then the quality of the finished products (internal quality) and the later use of the products by the consumers (external quality). The paper outlines the model of the synergy between design management and process management. Since design quality is the first link in this chain of creating quality, it is necessary to adequately carry out the design process, or provide high-quality design. High-quality design includes connectivity and collaboration between functions that can contribute to the design process, such as: research and development, production, marketing and supply. In order to achieve this, it is important to continuously work on education and training of employees. In addition, it is necessary to apply the tools characteristic for providing quality design, but also the common tools important for quality management. Accordingly, the subject of the paper is examining the impact of employee training, the implementation of quality management tools and application tools for quality design as a factor in establishing links between business functions that should be included in the design process. Based on the application of tools such as regression analysis, cluster analysis and correlation analysis, the results of empirical research suggest that these factors affect the establishment of links between the observed business functions, and facilitate providing the quality of the design process.</p></abstract>

The aim of this paper is to highlight the fact that there is a significant relationship between design quality and process quality, and then the quality of the finished products (internal quality) and the later use of the products by the consumers (external quality). The paper outlines the model of the synergy between design management and process management. Since design quality is the first link in this chain of creating quality, it is necessary to adequately carry out the design process, or provide high-quality design. High-quality design includes connectivity and collaboration between functions that can contribute to the design process, such as: research and development, production, marketing and supply. In order to achieve this, it is important to continuously work on education and training of employees. In addition, it is necessary to apply the tools characteristic for providing quality design, but also the common tools important for quality management. Accordingly, the subject of the paper is examining the impact of employee training, the implementation of quality management tools and application tools for quality design as a factor in establishing links between business functions that should be included in the design process. Based on the application of tools such as regression analysis, cluster analysis and correlation analysis, the results of empirical research suggest that these factors affect the establishment of links between the observed business functions, and facilitate providing the quality of the design process.

An Analysis of Factors and Effects of Product Design Quality

University of Niš, Faculty of Economics, Serbia

Economic Themes

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

{"article-title":"An Analysis of Factors and Effects of Product Design Quality"}

The aim of this paper is to highlight the fact that there is a significant relationship between design quality and process quality, and then the quality of the...

An Analysis of Factors and Effects of Product Design Quality

Published Online: Apr 15, 2016

Page range: 483 - 501

Received: Jan 29, 2015

Accepted: Nov 19, 2015

DOI: https://doi.org/10.1515/ethemes-2015-0028

Keywords
design quality, processes quality, business functions, cluster analysis, regression and correlation analysis

© 2016

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

An Analysis of Factors and Effects of Product Design Quality

Published Online: Apr 15, 2016

Page range: 483 - 501

Received: Jan 29, 2015

Accepted: Nov 19, 2015

DOI: https://doi.org/10.1515/ethemes-2015-0028

Keywordsdesign quality, processes quality, business functions, cluster analysis, regression and correlation analysis

© 2016

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Keywords
design quality, processes quality, business functions, cluster analysis, regression and correlation analysis