Role of stakeholders leading to development of higher education services

Agasisti, T., & Johnes, G. (2015). Efficiency, costs, rankings and heterogeneity: the case of US higher education. Studies in Higher Education, 40(1), 60-82. doi: 10.1080/03075079.2013.81864410.1080/03075079.2013.818644Open DOISearch in Google Scholar

Borwick, J. (2013). Mapping the system of US higher education. HEIT Management. Retrieved from http://www.heitmanagement.com/blog/2013/09/mapping-the-system-of-us-higher-education/Search in Google Scholar

Bourne, L., & Walker, D. H. T. (2005). Visualising and mapping stakeholder influence. Management Decision, 43(5), 649-660. doi: 10.1108/0025174051059768010.1108/00251740510597680Open DOISearch in Google Scholar

Central Statistical Bureau of Latvia. (2015). Statistical yearbook of Latvia 2014. Riga, Latvia: Central Statistical Bureau of Latvia.Search in Google Scholar

Čiegis, R., & Zeleniūtė, R. (2008). Ekonomikos plėtra darnaus vystymosi aspektu [Economic development in the aspect of sustainable development]. Taikomoji Ekonomika: Sisteminiai Tyrimai, 2(1), 37-54.Search in Google Scholar

Freeman, R. E. (1984). Strategic Management: A stakeholder approach. Boston, USA: Pitman.Search in Google Scholar

Garvare, R., & Johansson, P. (2010). Management for sustainability – A stakeholder theory. Total Quality Management & Business Excellence, 21(7), 737-744. doi: 10.1080/14783363.2010.48309510.1080/14783363.2010.483095Open DOISearch in Google Scholar

Harman, G., & Harman, K. (2003). Institutional mergers in Higher Education: Lessons from International Experience. Tertiary Education and Management, 9(10), 29-44.10.1080/13583883.2003.9967091Search in Google Scholar

Hazelkorn, E. (2011). Rankings and the Reshaping of Higher Education: The Battle for World-Class Excellence. New York, USA: Palgrave McMillan.10.1057/9780230306394Search in Google Scholar

Houston, D. (2008). Rethinking quality and improvement in higher education. Quality Assurance in Education, 16(1), 61-79. doi: 10.1108/0968488081084841310.1108/09684880810848413Open DOISearch in Google Scholar

Eagle, L., & Brennan, R. (2007). Are students customers? TQM and marketing perspectives. Quality Assurance in Education, 15(1), 44-60.10.1108/09684880710723025Search in Google Scholar

Fadeeva, Z., Galkute, L., Mader, C., & Scott, G. (2014). Sustainable development and quality assurance in higher education. London, England: Palgrave-Macmillan.Search in Google Scholar

Iacovidou, M., Gibbs, P., & Zopiatis, A. (2009). An Exploratory Use of the Stakeholder Approach to Defining and Measuring Quality: The Case of a Cypriot Higher Education Institution. Quality in Higher Education, 15(2), 147-165. doi: 10.1080/1353832090299577410.1080/13538320902995774Open DOISearch in Google Scholar

Ipsos MORI. (2009). Understanding your stakeholders. A best practice guide for the public sector. London, England: Ipsos MORI. Retrieved from https://www.ipsos-mori.com/Assets/Docs/Publications/sriunderstanding-stakeholders-november-2009.pdfSearch in Google Scholar

Ishikawa, K. (1986). Guide to Quality Control. Tokyo, Japan: Asian Productivity Organization.Search in Google Scholar

Johnson, L., Becker, S., Estrada, V., & Freeman, A. (2014). Horizon Report: 2014. Higher Education. Luxembourg: Publications Office of the European Union, & Austin, USA: The New Media Consortium. Retrieved from http://www.nmc.org/pdf/2014-nmchorizon-report-he-EN.pdfSearch in Google Scholar

Jongbloed, B., Enders, J., & Salerno, C. (2008). Higher education and its communities: Interconnections, Interdependencies and Research Agenda. Higher Education, 56, 303-324.10.1007/s10734-008-9128-2Search in Google Scholar

Kettunen, J. (2015). Stakeholder relationships in higher education. Tertiary Education and Management, 21(1), 56-65. doi: 10.1080/13583883.2014.99727710.1080/13583883.2014.997277Open DOISearch in Google Scholar

Kleijnen, J., Dolmans, D., Willems, J., & van Hout, H. (2014). Effective quality management requires a systematic approach and a flexible organisational culture: a qualitative study among academic staff. Quality in Higher Education, 20(1), 103-126. doi: 10.1080/13538322.2014.88951410.1080/13538322.2014.889514Open DOISearch in Google Scholar

Leisyte, L., & Westerheijden, D. F. (2014). Stakeholders and quality assurance in higher education. In H. Eggins (Ed.), Drivers and Barriers to Achieving Quality in Higher Education (pp. 83-97). Rotterdam, Netherlands: SensePublishers. doi: 10.1007/978-94-6209-494-9_710.1007/978-94-6209-494-9_7Open DOISearch in Google Scholar

Mainardes, E., Alves, H., & Raposo, M. (2012). A model for stakeholder classification and stakeholder relationships. Management Decision, 50(10), 1861-1879. doi:10.1108/0025174121127964810.1108/00251741211279648Search in Google Scholar

Mainardes, E., Alves, H., & Raposo, M. (2013). Identifying stakeholders in a Portuguese university: a case study. Revista de Educación, 362, 429-457. doi: 10.4438/1988-592X-RE-2012-362-16710.4438/1988-592X-RE-2012-362-167Open DOISearch in Google Scholar

Maric, I. (2013). Stakeholder analysis of higher education institutions. Interdisciplinary Description of Complex Systems, 11(2), 217-226. doi: 10.7906/indecs.11.2.410.7906/indecs.11.2.4Open DOISearch in Google Scholar

Marginson, S. (2007). Global university rankings: implications in general and for Australia. Journal of Higher Education Policy and Management, 29(2), 131-142.10.1080/13600800701351660Search in Google Scholar

Melewar, T. C., & Akel, S. (2005). The role of corporate identity in the higher education sector. Corporate Communications: An International Journal, 10(1), 41-57. doi: 10.1108/1356328051057819610.1108/13563280510578196Open DOISearch in Google Scholar

Munteanu, C., Ceobanu, C., Boba, C., & Anton, O. (2010). An analysis of customer satisfaction in a higher education context. International Journal of Public Sector Management, 23(2), 124-140. doi: 10.1108/0951355101102248310.1108/09513551011022483Open DOISearch in Google Scholar

Nelles, J., & Vorley, T. (2010). From policy to practice: engaging and embedding the third mission in contemporary universities. International Journal of Sociology and Social Policy, 30(7/8), 341-353. doi: 10.1108/0144333101106070610.1108/01443331011060706Open DOISearch in Google Scholar

O’Mahony, K., & Garavan, T. N. (2012). Implementing a quality management framework in a higher education organisation: A case study. Quality Assurance in Education, 20(2), 184-200. doi: 10.1108/0968488121121976710.1108/09684881211219767Open DOISearch in Google Scholar

Palfreyman, D. (2012). Rankings and the Reshaping of Higher Education: The Battle for World-Class Education. Perspectives: Policy and Practice in Higher Education, 16(2), 66-68. doi: 10.1080/13603108.2011.62099610.1080/13603108.2011.620996Open DOISearch in Google Scholar

Paliulis, N. K., & Labanauskis, R. (2015). Benchmarking as an Instrument for Improvement of Quality Management in Higher Education. Business. Management and Education, 13(1), 140-157. doi:10.3846/bme.2015.22010.3846/bme.2015.220Open DOISearch in Google Scholar

Pesqueux, Y., & Damak-Ayadi, S. (2012). Stakeholder theory in perspective, Corporate Governance. The International Journal of Business in Society, 5(2), 5-21. doi: 10.1108/1472070051056262210.1108/14720700510562622Open DOISearch in Google Scholar

Pitman, T. (2014). Reinterpreting higher education quality in response to policies of mass education: the Australian experience. Quality in Higher Education, 20(3), 348-363. doi: 10.1080/13538322.2014.95794410.1080/13538322.2014.957944Open DOISearch in Google Scholar

Ramirez, G. B., & Berger, J. B. (2014). Rankings, accreditation, and the international quest for quality. Quality Assurance in Education, 22(1), 88-104.10.1108/QAE-07-2013-0031Search in Google Scholar

Ramos, T., & Pires, S. M. (2013). Sustainability assessment: the role of indicators. In S. Caeiro, W. L. Filho, C. Jabbour, U. M. Azeiteiro (Eds.), Sustainability Assessment Tools in Higher Education Institutions (pp. 81-99). Cham, Switzerland: Springer.Search in Google Scholar

Research and Higher Education Monitoring and Analysis Centre MOSTA. (2015). Lietuvos studijų būklės apžvalga [Lithuanian Research Assessment Exercise]. Vilnius, Lithuania: MOSTA.Search in Google Scholar

Saarinen, T. (2010). What I Talk About When I Talk About Quality. Quality in Higher Education, 16(1), 55-57. doi: 10.1080/1353832100367950710.1080/13538321003679507Open DOISearch in Google Scholar

Salmi, J. (2013). Global View on Tertiary Education. Welcome to the University of the Future. Retrieved from http://tertiaryeducation.org/Search in Google Scholar

Stankevičienė, J., & Vaiciukevičiūtė, A. (2014) Conceptual strategy map implementation for higher education institution. The 8th international scientific conference Business and Management 2014: selected papers, Vilnius: Technika, 709-716.Search in Google Scholar

Statistics Estonia. (2015). Statistical Yearbook of Estonia 2015. Tallin, Estonia: Statistics Estonia.Search in Google Scholar

Statistics Lithuania. (2015). Education 2014. Vilnius, Lithuania: Statistics Lithuania.Search in Google Scholar

Tarí, J. J., & Dick, G. (2016) Trends in quality management research in higher education institutions. Journal of Service Theory and Practice, 26(3), 273-296. doi: 10.1108/JSTP-10-2014-023010.1108/JSTP-10-2014-0230Open DOISearch in Google Scholar

UNESCO Institute of Statistics. (2017). Education Pages: international student flow. Retrieved from http://www.uis.unesco.org/Education/Pages/international-student-flow-viz.aspxSearch in Google Scholar

Watty, K. (2006). Want to Know About Quality in Higher Education? Ask an Academic. Quality in Higher Education, 12(3), 291-301. doi: 10.1080/1353832060105110110.1080/13538320601051101Open DOISearch in Google Scholar

Yarrow, D., Robson, A., & Owen, J. (2004). Organizational Excellence: Do your Stakeholders Agree? Total Quality Management & Business Excellence, 15(5/6), 869-878. doi: 10.1080/1478336041000168030510.1080/14783360410001680305Open DOISearch in Google Scholar