<abstract xml:lang="en" xmlns="http://www.w3.org/1999/xhtml">The article explores some of the issues associated with the rise of the consumer as a focal point for public service reform. In the first section, there are considered the ways in which the consumer has been counterposed to the citizen in recent political developments, while suggesting that this opposition may conceal other important processes and identities. In the second section, a brief history of the image of the consumer in public service reform in the UK is sketched, particularly associated with the New Labour governments of 1997-2010. Following that, a research project conducted among users, workers and managers in three public services in the UK is drawn. It focuses on how users identify themselves and their relationships to public services.</abstract>

Beyond Citizens and Consumers? Publics and Public Service Reform

<abstract xml:lang="en" xmlns="http://www.w3.org/1999/xhtml">During the Soviet era, the word "citizen" was strongly connected to the existing state-controlled communist party system. "Citizenship" symbolized the ideal Soviet citizen with loyalty, duty and self-sacrifice to the existing order. The new word "customer" appeared together with democratization, freedom and market. Being customer was the realization of both democracy and the capitalist ideology. <italic>Customership</italic> emerged as a concept distinct from citizenship, and it helped to fill the ideological vacuum in CEE countries. The centrality of consumerism and abandoned citizenship are aspects that might characterize the transformed former Soviet Union and Eastern Europe more than one might expect.</abstract>

"Golden" Customers and "Bronze" Citizens in CEE Countries

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NISPAcee Journal of Public Administration and Policy

Online ISSN: 1338-4309  The Journal is predominantly devoted to public administration, public policy and public governance issues in Central and Eastern Europe, but high-level submissions from any other part of the world are also considered, especially if they focus on the issues relevant to the NISPAcee region. The goal is to publish top quality papers based on empirical research (of qualitative, quantitative or mixed character), theoretical articles and literature reviews, developing general public administration, public policy and public governance theory, or their specific dimensions. It is devoted to all interested parties – academicians, politicians and public officials – to help develop public administration and public policy theory and practice in our region. A high-quality standard review process is the principal quality assurance tool of the Journal and its main intention is to become one of the top periodicals in the area.   Why subscribe and read  A high quality standard review process is the principal quality assurance tool of our Journal and our intention is to become one of the top periodicals in the area.  Why submit  Fast, fair and constructive peer review; promotion of each published article.   Archiving  Sciendo archives the contents of this journal in Portico - digital long-term preservation service of scholarly books, journals and collections.  Plagiarism Policy  The editorial board is participating in a growing community of Similarity Check System's users in order to ensure that the content published is original and trustworthy. Similarity Check is a medium that allows for comprehensive manuscripts screening, aimed to eliminate plagiarism and provide a high standard and quality peer-review process. 

Volume 2 (2009): Issue 2 (December 2009) - Citizens vs. Customers, Editors: Steven Van de Walle, Isabella Proeller and Laszlo Vass

Citizens vs. Customers, Editors: Steven Van de Walle, Isabella Proeller and Laszlo Vass

Volume 2 (2009): Issue 2 (December 2009)

NISPAcee Journal of Public Administration and Policy

Volume 2 (2009): Issue 2 (December 2009)

Citizens vs. Customers, Editors: Steven Van de Walle, Isabella Proeller and Laszlo Vass

Beyond Citizens and Consumers? Publics and Public Service Reform

"Golden" Customers and "Bronze" Citizens in CEE Countries

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