<abstract xmlns="http://www.w3.org/1999/xhtml">

The ombudsman idea in Ireland is now almost fifty years old. This article provides a citizen perspective on several ombudsman-type institutions and services across a broad variety of fields and issues. The underlying assump -tions of ombudsman-type services are outlined, with a citizen perspective of how they work in practice. Ten illustrative case studies are provided, each followed by a short commentary. The article analyses the cross-cutting issues arising: the uneven resource field in skills, knowledge and time; the need for ‘blue sea’ between the ombudsman-type institution and state agencies; the evidence bar for complaints; and the individualisation of complaints when there are systemic issues important for public administration. Because of the asymmetry of resources between the two parties, there is a strong case for ombudsman-type institutions to provide more assistance to complainants to advance and progress their complaints, so that a more level playing field can be achieved.
</abstract>

Ombudsman-type services – A citizen perspective

Lessons learned from water governance

Sharing the Vision: Maintaining momentum for implementation

Public service adaptation – Its nature and requirements

Reviews: City and county management in Ireland, 1929–2020

Reviews: What does Jeremy think? Jeremy Heywood and the making of modern Britain; 
Diary of an MP’s wife: Inside and outside power

Reviews: Negotiating a settlement in Northern Ireland, 1969–2019

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Administration

 PRINT ISSN: 0001-8325ONLINE ISSN: 2449-9471  Administration is the peer-reviewed journal of the Institute of Public Administration of Ireland. It has been published quarterly since 1953. As the principal journal concerned with Irish public administration and its development, it seeks to combine original scholarship on public administration from a variety of disciplines with the insights and experiences of practitioners.  Rejection Rate   80%   Archiving  Sciendo archives the contents of this journal in Portico - digital long-term preservation service of scholarly books, journals and collections.  Plagiarism Policy  The editorial board is participating in a growing community of Similarity Check System's users in order to ensure that the content published is original and trustworthy. Similarity Check is a medium that allows for comprehensive manuscripts screening, aimed to eliminate plagiarism and provide a high standard and quality peer-review process. 