<abstract xmlns="http://www.w3.org/1999/xhtml">

This study was undertaken to measure the supply chain management practices affected customer development and operational performance at small and medium-sized businesses (SME) that distributed liquefied petroleum gas (LPG). The dataset contains 103 SMEs in East Kotawaringin, Indonesia. Quantitative techniques were employed in this research, and Employing questionnaire to collect data. To analyze the data for this investigation, partial least square structural equation modeling (PLS-SEM) was used. The outcomes of all variables’ data analysis have a significant effect on all other variables in this model. The study’s findings show that supply chain management practices have a significant impact on customer development and operational performance, while customer development has a positive and significant impact on operational performance. Furthermore, Customer development can act as a mediator in the interaction between operational performance and supply chain management. The study’s conclusions have some relevance for LPG retailers
</abstract>

Department of Management, Faculty of Business and Economics

How Supply Chain Management Practices Influence Customer Development and Operational Performance

<abstract xmlns="http://www.w3.org/1999/xhtml">

Institutional and Chaos Theory are frameworks in organizational behavior that have existed for many years. Given their long-term popularity in said field, it is important to have a strong working knowledge of each theory and be able to compare and contrast them. Both theories are wholly applicable to current world happenings, such as the COVID-19 pandemic and the Black Lives Matter movement. By inspecting this paper, readers will learn about Institutional and Chaos Theory, be able to identify how they relate to timely world occurrences, discover their implications in regard to public policy and public administrations, and reflect upon how they can be useful in respect to other organizational and global matters.
</abstract>

Institutional and Chaos Theory: Compared and Contrasted

<abstract xmlns="http://www.w3.org/1999/xhtml">

This study aims to determine the obstacles the Sri Lankan apparel manufacturing industry faces when implementing sustainable practices and develop a Sustainability Balanced Scorecard to address those obstacles. The apparel export industry is one of Sri Lanka’s most significant contributors to the country’s overall economy. The multiple case study method was employed in conjunction with a qualitative approach in this study. This study also used data triangulation, which comprised both primary and secondary data from interviews and observations. Secondary information was gathered from annual reports and other documents. The population of this study is the apparel export industry and selected three apparel companies as the sample and interviewed nine managers from these companies. The interviewed data were transcribed into the transcript and analyzed through narrative analysis. By considering all the practices in three companies, this research constructed a sustainability balanced scorecard which can be used for other companies to build up their sustainability practices. The main issues identified in this research can be summarized as follows, Manual system of data entering and performance evaluation, there is no sufficient Hazardous Waste Management and disposal facilities in the country, Financial constraints prevent best-in-class equipment and procedures from being implemented. Sri Lanka has no solid waste recycling facilities for its primary waste type, fabric waste. As a final point, this research can be concluded that the regulators and policymakers can use the constructed sustainability balanced scorecard for the policy development on sustainability practices.
</abstract>

Department of Accountancy, Faculty of Business Studies and Finance

Management Science Unit, Department of Mathematics, Faculty of Applied Sciences

Development of Sustainability Balanced Scorecard: A Case Study from Apparel Industry Sri Lanka

<abstract xmlns="http://www.w3.org/1999/xhtml">

Higher education has long been the cornerstone of success in the United States. Historically Black Colleges and Universities (HBCUs) have provided educational opportunities to African American students since the late 1800s. HBCUs have produced some of the most influential and successful graduates in all fields of study. HBCUs have produced some of the most influential and successful graduates in all fields of study. Writers like Toni Morrison, current U.S. Vice President Kamala Harris, civil rights leaders like Martin Luther King Jr., and entertainment icons like Oprah Winfrey are just a few of the most famous and influential graduates of HBCUs. These graduates have successfully succeeded in their respective fields and indelibly impacted society. HBCUs have also been instrumental in helping to close the achievement gap between African American and white students and have provided a safe and supportive environment for African American students to pursue their educational goals. This paper explores the organizational strategy and marketplace sustainability of HBCUs in the post-COVID-19 competitive higher education marketplace.
</abstract>

The Sustainability of Historically Black Colleges and Universities (HBCUS) in the Post-COVID-19 World and Beyond

<abstract xmlns="http://www.w3.org/1999/xhtml">

This study aims to investigate and evaluate the impact of: (1) Islamic training and development towards service performance, (2) tawadhu attitudes towards service performance, (3) the moderating role of self-efficacy in the effect of Islamic training and development towards service performance, and (4) the role of self-efficacy in moderating the effect of tawadhu attitude on service performance. The population in this study were all Muslim employees at cooperative and sharia savings and loan institutions in the DIY Province, Indonesia. The approach for choosing sample in this research is purposive sampling, with a number of respondents being 160 respondents. The results of the study found that: (1) Islamic training and development had a significant effect on service performance, (2) the attitude of tawadhu had a significant effect on service performance, (3) self-efficacy had not been able to strengthen the influence of Islamic training and development on service performance, and (4) self-efficacy has not been able to strengthen the influence of tawadhu attitude on service performance.
</abstract>

Tawadhu Attitude and Service Performance: Moderate Role of Self-Concept

<abstract xmlns="http://www.w3.org/1999/xhtml">

In light of the contemporary developments in all the different sciences and technological changes, and the increase in the environmental impacts of production processes, it is required of the Iraqi economic units to use modern technologies applied in the world, to keep abreast of these developments and adhere to the legislation related to environmental protection on the one hand, and to increase the efficiency and effectiveness of labor activities and techniques, and this leads to consequently reduce production costs, and providing environmentally friendly production processes at the same time, and this requires the application of modern and advanced methods and methods, and accordingly, this research came to clarify the application of one of the modern techniques in cost management, which is the technique of re-engineering green processes and its role in improving the overall performance of the economic unit in particular, and the performance of in particular Total productive maintenance, Thus, the aim of the research is to highlight that green process reengineering technology has a role in improving the performance of Total productive maintenance. To develop the Iraqi industrial sector, the sulfuric acid plant in Al-Furat Company for Chemical Industries and Pesticides was adopted as a sample for research, as it is one of the Iraqi industrial economic units seeking development and facing great and growing competition. Total production maintenance, this hypothesis has been proven by applying green process reengineering to the production processes of the research sample factory. The research reached several conclusions, the most important of which is that the application of green process reengineering technology steps contributes to reducing costs by improving the performance of Total productive maintenance, and helps the research sample to protect the environment, and presented a set of recommendations that contribute to the development of the research sample and environmental protection.
</abstract>

College of Administration and Economics, Department of Accounting

College of Administration and Economics, Department of Accounting, Karbala

The Role of Green Process Reengineering in Improving the Performance of Total Productive Maintenance

<abstract xmlns="http://www.w3.org/1999/xhtml">

With increasing technical safeguards to protect information systems, Human error continues to be a critical factor contributing to the rise in information systems attacks and data breaches. Inadequate or unenforceable Cybersecurity policies or training can open doors for adversaries to circumvent technical safeguards and paint a picture of a growing cybersecurity problem. The problem investigated in this work assesses if organizations adequately invest in resources to provide industry-aligned cybersecurity education, training, and awareness that can minimize human error leading to cyber-attacks. This work aims to investigate breaches attributed to human errors and compare cybersecurity policies, education, training, and awareness programs in three different schools in New York State. The work focused on user awareness and vulnerable behaviours, effective training for users, and investigating start-of-the-art approaches to gauge or evaluate the organization’s cybersecurity stance when compared to industry frameworks like the NIST framework. A Triangulation research approach including quantitative, qualitative, and descriptive methods are adopted for this work. Instruments for data collection include a survey, literature review, qualitative analysis to identify research gaps, and assessments of the questionnaires. This work demonstrates that formulated enforced cybersecurity policies coupled with targeted security education, training, and awareness are instrumental to decreasing user errors, thereby reducing the probability of a cyber-attack.
</abstract>

Human Error - A Critical Contributing Factor to the Rise in Data Breaches: A Case Study of Higher Education

<abstract xmlns="http://www.w3.org/1999/xhtml">

The main aim of the research study was to determine what drives the asset management inadequacy in the waste-water treatment utilities, as to ascertain the main drivers of the equipment failures are, and whether the maintenance strategies respond or are adequate to deal with the failure rate of equipment in the waste-water treatment utilities. The environmental impact driven from the non-compliant final effluent discharged into the water resources in the country resulted from the equipment failures in the plant. The maintenance strategies, asset policy, asset management plan, including the rehabilitation programme and all statutory regulation compliance are evaluated and analysed to ensure they are responding or aligned to the growing challenges faced by the waste-water treatment environment. Using the quantitative approach, the three groups; the asset management team, quality and process team and operations team of participants were to be selected. A convenient approved sampling method, the survey questionnaire was electronically shared to respond to the Covid-19 restriction and the structure telephonic interview so ascertain the level of understanding of the current asset management strategies, policies and procedures, the equipment failures impact to the utilities compliance and the further corporate risk and environmental impact from inadequately manages waste-water treatment utilities. The findings confirms that there is indeed lack of the synergies in the waste treatment environment emanating from a few aspects i.e., lack of due diligent in the application of maintenance strategies in the waste treatment works, lack of in-depth understanding of the impact from equipment failures in the waste treatment process, and the misalignment of the rehabilitation program, leading to gross environmental impact and corporate risk. It was further recommended the collaborations in the maintenance strategies development and review process. The rehabilitation programme should be aligned to the requirements of the process.
</abstract>

Business Leadership, University of South Africa

Management Sciences, Mangosutho University of Technology

Asset Management in the Waste Treatment Environment

<abstract xmlns="http://www.w3.org/1999/xhtml">

The continuous shift towards a world relying on computing leads to an increase of the potential risk factors that users face while roaming the digital world. The constant technological innovation we are witnessing creates the necessity of developing reliable systems, strategies, and frameworks against nefarious users threatening the security of information and data. Emerging countries begin to face issues related to cyber warfare and security. This study provides insight into the technological risk factors that could potentially delay further development in the technological growth of developing nations, focusing on selected countries in the African continent. The threats against confidentiality, integrity, and availability do not have an impact exclusively on information systems but, to a larger scale, on a region’s efforts for innovation. This paper intends to provide the readers a holistic review of the status of cyber security in the context of developing countries, specifically in the African continent and the Southern African Development Community.
</abstract>

Understanding the Challenge of Cybersecurity in Africa: A Holistic Analysis of Southern African Development Community (SADC) and Foundation for Future Research

<abstract xmlns="http://www.w3.org/1999/xhtml">

Coffee grown in Indonesia has been proven for its quality made Indonesian coffee consumption continues to increase from year to year in many countries. However, the coffee business has not reached its maximum potential due to numerous barriers and supply chain management is one of them. This research aimed to identify the potential cause for blocked chains as one of the business threats that will significantly impact the entire business process in the long term also identifies the success factors related to the coffee supply chain to improve the performance of the business processes. This research utilized an inductive study with quantitative and qualitative approaches using primary and secondary data collection strategies. The research result indicated the low weight for dimensions in “Deliver” and “Return” performance with indicators including “Shipping”, “Good relation with customers”, “Mutual relation with suppliers”, “Return procedure”, “Processing time”, “Ease of process”, and “Complaints that quickly resolved”. Therefore, to the result, the factors that are considered as a direct risk to the blocked chains are “Shipping”, “Processing time”, and “Ease of process”. While the score for supply chain performance in West Java Coffee is 71% for KPIs in Reliability and Responsiveness. This research also provides a coffee supply chain model that will positively contribute to knowledge especially for identifying potentially blocked chains in the coffee business.
</abstract>

How Well is the Coffee Business Supply Chain Performing in West Java?

<abstract xmlns="http://www.w3.org/1999/xhtml">

There is a significant shortage of minority faculty at U.S. colleges and universities (Davis &amp; Fry, 2019). The U.K. is even worse than the U.S., where just 160 out of 22,855 professors in 2020/21 are Black, essentially less than 1% (White, 2022). Black, Hispanic, Native American, and multi-racial faculty members are underrepresented in the faculty ranks, compared to not only their share of the U.S. population (Gasman, 2022; Davis &amp; Fry, 2019). The U.K. is even worse than the U.S., where just 160 out of 22,855 professors in 2020/21 are Black, essentially less than 1% (White, 2022). Minority students with educators of the same race or ethnicity are more likely to see those teachers as role models and report more significant effort in school and higher college goals (Davis &amp; Fry, 2019). Academic performance gaps of minority students can close by as high as 50% if faculty more closely resemble students (Davis &amp; Fry, 2019). Research shows a significant strong positive relationship exists between graduation, transfer, and drop-out rates for minority students when there are increases in faculty diversity (Cross &amp; Carman, 2022). This paper explores the value-based leadership best practices to recruit more African-American faculty in 2022 and beyond.
</abstract>

What a Genuine Value-Based Leadership Commitment to Hiring African-American Faculty in Business, Technology, and Public Health Requires at the Highest Ranked and Most Prestigious U.S. Universities

AHEAD OF PRINT

Volume 14 (2023): Issue 2 (December 2023)

Volume 14 (2023): Issue 1 (June 2023)

Volume 13 (2022): Issue 2 (December 2022)

Volume 13 (2022): Issue 1 (July 2022)

Volume 12 (2021): Issue 3 (December 2021)

Volume 12 (2021): Issue 2 (August 2021)

Volume 12 (2021): Issue 1 (April 2021)

Volume 11 (2020): Issue 3 (December 2020)

Volume 11 (2020): Issue 2 (August 2020)

Volume 11 (2020): Issue 1 (April 2020)

Volume 10 (2019): Issue 3 (December 2019)

Volume 10 (2019): Issue 2 (August 2019)

Volume 10 (2019): Issue 1 (April 2019)

Volume 9 (2018): Issue 3 (December 2018)

Volume 9 (2018): Issue 2 (August 2018)

Volume 9 (2018): Issue 1 (May 2018)

Volume 8 (2017): Issue 3 (December 2017)

Volume 8 (2017): Issue 2 (August 2017)

Volume 8 (2017): Issue 1 (April 2017)

HOLISTICA – Journal of Business and Public Administration

HOLISTICA Journal of Business and Public Administration has been the result of the authors’ need to approach the ‘in integrum’ phenomena, processes and structures in different specializations. The complexity of socio-economic life is a sine qua non that determines specialists to pay more attention to the influence of its parts as a whole, to configure and reconfigure the whole process through modifying its parts. The multitude of relations and interdependences between the economic, social and political environments create the context for integrated multidisciplinary and interdisciplinary analyses, in which specialists from various thematic areas could offer solutions to current issues.  Starting from the definition of the term holism – a conception which interprets the thesis of the irreducibility of the whole to the sum of its parts, considering an immaterial, unknowable principle as an ‘integrating factor’ in the world (DEX), the journal aims to gather scientific and methodological research, viewpoints that would explain the behavior of the specific components and their effects on the whole.  This is why the main topics of the journal cover a broad area of domains as: management (general, strategic, project, human resources, financial, production, quality, information system, company, foreign investment etc.), public management (good governance, public finance and budgeting, sustainable development, public institutions, public investment, public services, public expenditure etc.), marketing (strategic marketing, sales policies, customer behavior, market segmentation, marketing research, supply and demand etc.), public and nonprofit marketing (strategic marketing, public policies, citizens’ behavior, marketing research, public supply and demand etc.), business administration (entrepreneurship, business approach, accounting, planning, decision making etc.), business communication, public administration (subjects that depict a vivid image of administration), law (regulations, EU directives, commercial legislation, labor law etc.), public law (administrative, civil, common, European etc.), economics (macro and micro economics, forecast, statistics, national strategies etc.).  In our opinion, a diverse and ample knowledge of current issues, the possibility to reflect on the most important subjects from multiple perspectives and linking these to the whole, makes identifying solutions possible, in order to reach the common goal – a better life.  We are facing multiple economic challenges (crises, disequilibria, structural changes, conceptual controversies), social challenges (unemployment, social exclusion, underprivileged categories, racism, etc.), political challenges (conflicts, attacks, terrorism, changes in doctrines, etc.), all with a direct or indirect impact on individuals and society as a whole. Each of us are both a part and a whole at the same time, a system and a subsystem, we connect or we are connected and most importantly, we make decisions and are the object or the subject of all other decisions. These circumstances motivate our desire to bring to the attention of decision-makers the importance of granting proper, attention to the impact and effects of their actions on the whole. The integrating element which gives it its essence is the unity and specificity to the whole, which lies in the neural network of links and dependencies.  Why subscribe and read   Holistica Journal of Business and Public Administration has been published since 2010. It was molded by the enthusiasm of the editorial staff with the support of publishers and it strives to meet the need of specialists to find various opinions from different perspectives about business and public administration.  Holistica is not merely a journal about business and administration, it also contains a plethora of subjects that could offer theoretical ideas and practical solutions for specialists. Our authors are advised to submit interdisciplinary studies, holistic and integrated approaches of socio-economic topics and are free to express their sincere opinions without any boundaries.  The broad band of subjects covered by the Holistica Journal can offer its readers a wide variety of interesting papers that are helpful for daily activities, academics, researchers and professionals.  The main concern of the editorial staff is to offer new and innovative opinions and perspectives on good quality interesting topics, cordially inviting you to become part of our interdisciplinary research.   Why submit   Holistica Journal has a high visibility among not only specialists in Romania, but also globally and it aims to extend its exposure even further in the future.  By publishing your article in Holistica Journal you have the opportunity to become part of our mixt research team and develop projects for interdisciplinary studies.  The articles are subjected to a double-blind review and any suggestions or criticism is strictly constructive so as to benefit the author and assist them in improving their work.  The journal has 3 issues per year (January-April; May-August; September-December), thus almost guaranteeing a swift publication in the next issue.    Rejection Rate   10% - totally rejected  Article Processing Charge (APC)  The amount is 100 Euro.   Archiving  Sciendo archives the contents of this journal in Portico - digital long-term preservation service of scholarly books, journals and collections.  Plagiarism Policy  The editorial board is participating in a growing community of Similarity Check System's users in order to ensure that the content published is original and trustworthy. Similarity Check is a medium that allows for comprehensive manuscripts screening, aimed to eliminate plagiarism and provide a high standard and quality peer-review process. 