Cite

Aaby N., Discenza R., 2006. Strategic marketing and new product development. Journal of Business and Industrial Marketing 8(2): 61–62. DOI 10.1108/08858629310041357. AabyN. DiscenzaR. 2006 Strategic marketing and new product development Journal of Business and Industrial Marketing 8 2 61 62 10.1108/08858629310041357 Open DOISearch in Google Scholar

Agustí D.P, 2018. Characterizing the location of tourist images in cities. Differences in user-generated images (Instagram), official tourist brochures and travel guides. Annals of Tourism Research 73: 103–115. DOI 10.1016/j.annals.2018.09.001. AgustíD.P 2018 Characterizing the location of tourist images in cities. Differences in user-generated images (Instagram), official tourist brochures and travel guides Annals of Tourism Research 73 103 115 10.1016/j.annals.2018.09.001 Open DOISearch in Google Scholar

Allen S.D., Wickwar D.A., Clark F.P., Potts R., Snyder S.A., 2009. Values, beliefs, and attitudes technical guide for Forest Service land and resource management, planning, and decisionmaking. USDA Forest Service – General Technical Report PNW-GTR. AllenS.D. WickwarD.A. ClarkF.P. PottsR. SnyderS.A. 2009 Values, beliefs, and attitudes technical guide for Forest Service land and resource management, planning, and decisionmaking. USDA Forest Service – General Technical Report PNW-GTR 10.2737/PNW-GTR-788 Search in Google Scholar

Amaro S., Duarte P., 2015. An integrative model of consumers’ intentions to purchase travel online. Tourism Management 46: 64–79. DOI 10.1016/j.tourman.2014.06.00. AmaroS. DuarteP. 2015 An integrative model of consumers’ intentions to purchase travel online Tourism Management 46 64 79 10.1016/j.tourman.2014.06.00 Open DOISearch in Google Scholar

Ayeh J.K., Au N., Law R., 2013. Predicting the intention to use consumer-generated media for travel planning. Tourism Management 35: 132–143. DOI 10.1016/j.tourman.2012.06.010. AyehJ.K. AuN. LawR. 2013 Predicting the intention to use consumer-generated media for travel planning Tourism Management 35 132 143 10.1016/j.tourman.2012.06.010 Open DOISearch in Google Scholar

Baka V., 2016. The becoming of user-generated reviews: Looking at the past to understand the future of managing reputation in the travel sector. Tourism Management 53: 148–162. DOI 10.1016/j.tourman.2015.09.004. BakaV. 2016 The becoming of user-generated reviews: Looking at the past to understand the future of managing reputation in the travel sector Tourism Management 53 148 162 10.1016/j.tourman.2015.09.004 Open DOISearch in Google Scholar

Banerjee S., Chua A.Y.K., 2016. In search of patterns among travellers’ hotel ratings in TripAdvisor. Tourism Management 53: 125–131. DOI 10.1016/j.tourman.2015.09.020. BanerjeeS. ChuaA.Y.K. 2016 In search of patterns among travellers’ hotel ratings in TripAdvisor Tourism Management 53 125 131 10.1016/j.tourman.2015.09.020 Open DOISearch in Google Scholar

Beer A., Hodgson L., Connor A.O., Sigala M., 2018. Development and Evaluation of Economic Development Measures. University of South Australia, Adelaide. BeerA. HodgsonL. ConnorA.O. SigalaM. 2018 Development and Evaluation of Economic Development Measures University of South Australia Adelaide Search in Google Scholar

Benckendorff P., Sheldon P.J., Fesenmaier D.R., 2014. Tourism information technology. Online: books.google.pl/books?id=Hye2BAAAQBAJ&hl=pl&source=gbs_book_other_versions (accessed 21 August 2020). BenckendorffP. SheldonP.J. FesenmaierD.R. 2014 Tourism information technology Online: books.google.pl/books?id=Hye2BAAAQBAJ&hl=pl&source=gbs_book_other_versions (accessed 21 August 2020) 10.1079/9781780641850.0000 Search in Google Scholar

Boley B., Magnini V.P., Tuten T.L., 2013. Social media picture posting and souvenir purchasing behavior: Some initial findings. Tourism Management 37: 27–30. DOI 10.1016/j.tourman. BoleyB. MagniniV.P. TutenT.L. 2013 Social media picture posting and souvenir purchasing behavior: Some initial findings Tourism Management 37 27 30 10.1016/j.tourman Open DOISearch in Google Scholar

Boley B.B., Jordan E.J., Kline C., Knollenberg W., 2018. Social return and intent to travel. Tourism Management 64: 119–128. DOI 10.1016/j.tourman. BoleyB.B. JordanE.J. KlineC. KnollenbergW. 2018 Social return and intent to travel Tourism Management 64 119 128 10.1016/j.tourman Open DOISearch in Google Scholar

Brynjolfsson E., McAfee A., 2012. Big data: The management revolution. Harvard Business Review, 2012(10): 1–9. Online: hbr.org/2012/10/big-data-the-management-revolution (accessed 21 August 2020). BrynjolfssonE. McAfeeA. 2012 Big data: The management revolution Harvard Business Review 2012 10 1 9 Online: hbr.org/2012/10/big-data-the-management-revolution (accessed 21 August 2020) Search in Google Scholar

Büschken J., Allenby G.M., 2016. Sentence-based text analysis for customer reviews. Marketing Science 35(6): 953–975. DOI 10.1287/mksc. BüschkenJ. AllenbyG.M. 2016 Sentence-based text analysis for customer reviews Marketing Science 35 6 953 975 10.1287/mksc Open DOISearch in Google Scholar

Cabiddu F., de Carlo M., Piccoli G., 2014. Social media affordances: enabling customer engagement. Annals of Tourism Research 48: 175–192. DOI 10.1016/j.annals. CabidduF. de CarloM. PiccoliG. 2014 Social media affordances: enabling customer engagement Annals of Tourism Research 48 175 192 10.1016/j.annals Open DOISearch in Google Scholar

Chua A., Servillo L., Marcheggiani E., Moere A. Vande, 2016. Mapping Cilento: Using geotagged social media data to characterize tourist flows in southern Italy. Tourism Management 57: 295–310. DOI 10.1016/j.tourman. ChuaA. ServilloL. MarcheggianiE. MoereA. Vande 2016 Mapping Cilento: Using geotagged social media data to characterize tourist flows in southern Italy Tourism Management 57 295 310 10.1016/j.tourman Open DOISearch in Google Scholar

Cong L., Wu B., Morrison A.M., Shu H., Wang M., 2014. Analysis of wildlife tourism experiences with endangered species: An exploratory study of encounters with giant pandas in Chengdu, China. Tourism Management 40: 300–310. DOI 10.1016/j.tourman. CongL. WuB. MorrisonA.M. ShuH. WangM. 2014 Analysis of wildlife tourism experiences with endangered species: An exploratory study of encounters with giant pandas in Chengdu, China Tourism Management 40 300 310 10.1016/j.tourman Open DOISearch in Google Scholar

Cova B., Cova V., 2002. Tribal marketing: The tribalisation of society and its impact on the conduct of marketing. European Journal of Marketing 36(5/6): 595–620. DOI 10.1108/03090560210423023. CovaB. CovaV. 2002 Tribal marketing: The tribalisation of society and its impact on the conduct of marketing European Journal of Marketing 36 5/6 595 620 10.1108/03090560210423023 Open DOISearch in Google Scholar

Cró S., Martins A.M., 2017. The importance of security for hostel price premiums: European empirical evidence. Tourism Management 60: 159–165. DOI 10.1016/j.tourman.2016.11.021. CróS. MartinsA.M. 2017 The importance of security for hostel price premiums: European empirical evidence Tourism Management 60 159 165 10.1016/j.tourman.2016.11.021 Open DOISearch in Google Scholar

Cuesta C.E., Martínez-Prieto M.A., Fernández J.D., 2013. Towards an architecture for managing big semantic data in real-time. Springer, Berlin, Heidelberg. DOI 10.1007/978-3-642-39031-9_5. CuestaC.E. Martínez-PrietoM.A. FernándezJ.D. 2013 Towards an architecture for managing big semantic data in real-time Springer Berlin, Heidelberg 10.1007/978-3-642-39031-9_5 Open DOISearch in Google Scholar

Dabner N., 2012. “Breaking Ground” in the use of social media: A case study of a university earthquake response to inform educational design with Facebook. Internet and Higher Education 15(1): 69–78. DOI 10.1016/j.iheduc.2011.06.001. DabnerN. 2012 “Breaking Ground” in the use of social media: A case study of a university earthquake response to inform educational design with Facebook Internet and Higher Education 15 1 69 78 10.1016/j.iheduc.2011.06.001 Open DOISearch in Google Scholar

Dijkmans C., Kerkhof P., Beukeboom C.J., 2015. A stage to engage: Social media use and corporate reputation. Tourism Management 47: 58–67. DOI 10.1016/j.tourman.2014.09.005. DijkmansC. KerkhofP. BeukeboomC.J. 2015 A stage to engage: Social media use and corporate reputation Tourism Management 47 58 67 10.1016/j.tourman.2014.09.005 Open DOISearch in Google Scholar

Dinhopl A., Gretzel U., 2016. Selfie-taking as touristic looking. Annals of Tourism Research 57: 126–139. DOI 10.1016/j.annals.2015.12.015. DinhoplA. GretzelU. 2016 Selfie-taking as touristic looking Annals of Tourism Research 57 126 139 10.1016/j.annals.2015.12.015 Open DOISearch in Google Scholar

Dinis F.M.G., da Costa C.M.M., da Pacheco O.M.R., 2019. Composite indicators for measuring the online search interest by a tourist destination. In: M. Sigala, R. Rahimi, M. Thelwall (eds), Big data and innovation in tourism, travel, and hospitality: Managerial approaches, techniques, and applications. Springer, Singapore: 1–20. DinisF.M.G. da CostaC.M.M. da PachecoO.M.R. 2019 Composite indicators for measuring the online search interest by a tourist destination In: SigalaM. RahimiR. ThelwallM. (eds), Big data and innovation in tourism, travel, and hospitality: Managerial approaches, techniques, and applications Springer Singapore 1 20 10.1007/978-981-13-6339-9_1 Search in Google Scholar

Dischinger M., Hope D., Gries C., Zhu W., Fagan W.F., Redman C.L., Vergurg P.H., 2007. Continental scale quatification of landscape values using social media data. PNAS 113(46): 12974–12979. DOI 10.1073/pnas. DischingerM. HopeD. GriesC. ZhuW. FaganW.F. RedmanC.L. VergurgP.H. 2007 Continental scale quatification of landscape values using social media data PNAS 113 46 12974 12979 10.1073/pnas Open DOISearch in Google Scholar

Duncan T., Moriarty S., 1999. Commentary on Relationship-based marketing communication. Australasian Marketing Journal 7(1): 118–120. DuncanT. MoriartyS. 1999 Commentary on Relationship-based marketing communication Australasian Marketing Journal 7 1 118 120 10.1016/S1441-3582(99)70209-0 Search in Google Scholar

EPA [Environmental Protection Agency], 2020. Community culture and the environment: A guide to understanding a sense of place. Online: conservationtools-production.s3.amazonaws.com/library_item_files/450/500/community_culture.pdf?AWSAccessKeyId=AKIAIQFJLILYGVDR4AMQ&Expires=1598462887&Signature=qHUUCIAxuG17Ll1lGli1JpbnZTk%3D (accessed 21 August 2020). EPA [Environmental Protection Agency] 2020 Community culture and the environment: A guide to understanding a sense of place Online: conservationtools-production.s3.amazonaws.com/library_item_files/450/500/community_culture.pdf?AWSAccessKeyId=AKIAIQFJLILYGVDR4AMQ&Expires=1598462887&Signature=qHUUCIAxuG17Ll1lGli1JpbnZTk%3D (accessed 21 August 2020) Search in Google Scholar

Fang B., Ye Q., Kucukusta D., Law R., 2016. Analysis of the perceived value of online tourism reviews: Influence of readability and reviewer characteristics. Tourism Management 52: 498–506. DOI 10.1016/j.tourman. FangB. YeQ. KucukustaD. LawR. 2016 Analysis of the perceived value of online tourism reviews: Influence of readability and reviewer characteristics Tourism Management 52 498 506 10.1016/j.tourman Open DOISearch in Google Scholar

Filieri R., 2016. What makes an online consumer review trustworthy? Annals of Tourism Research 58: 46–64. DOI 10.1016/j.annals.2015.12.019. FilieriR. 2016 What makes an online consumer review trustworthy? Annals of Tourism Research 58 46 64 10.1016/j.annals.2015.12.019 Open DOISearch in Google Scholar

Filieri R., Alguezaui S., McLeay F., 2015. Why do travelers trust TripAdvisor? Antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth. Tourism Management 51: 174–185. DOI 10.1016/j.tourman.2015.05.007. FilieriR. AlguezauiS. McLeayF. 2015 Why do travelers trust TripAdvisor? Antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth Tourism Management 51 174 185 10.1016/j.tourman.2015.05.007 Open DOISearch in Google Scholar

Fischer E., Reuber A. R., 2011. Social interaction via new social media: (How) can interactions on Twitter affect effectual thinking and behavior? Journal of Business Venturing 26(1): 1–18. DOI 10.1016/j.jbusvent. FischerE. ReuberA. R. 2011 Social interaction via new social media: (How) can interactions on Twitter affect effectual thinking and behavior? Journal of Business Venturing 26 1 1 18 10.1016/j.jbusvent Open DOISearch in Google Scholar

Fletcher J., 2005. The tourism development planning process. In: Cooper C.H., Fletcher J., Fyall A., Gilbert D., Wanhill S. (eds), Tourism Principles and Practice. Pearson Educational Limited: 296–331, Harlow. FletcherJ. 2005 The tourism development planning process In: CooperC.H. FletcherJ. FyallA. GilbertD. WanhillS. (eds), Tourism Principles and Practice Pearson Educational Limited 296 331 Harlow Search in Google Scholar

Fotis J., Buhalis D., Rossides N., 2011. Social media impact on holiday travel planning: The case of the Russian and the FSU markets. International Journal of Online Marketing 1(4): 1–19. FotisJ. BuhalisD. RossidesN. 2011 Social media impact on holiday travel planning: The case of the Russian and the FSU markets International Journal of Online Marketing 1 4 1 19 10.4018/978-1-4666-1861-9.ch016 Search in Google Scholar

Gandomi A., Haider M., 2015. Beyond the hype: Big data concepts, methods, and analytics. International Journal of Information Management 35(2): 137–144. DOI 10.1016/j.ijinfomgt. GandomiA. HaiderM. 2015 Beyond the hype: Big data concepts, methods, and analytics International Journal of Information Management 35 2 137 144 10.1016/j.ijinfomgt Open DOISearch in Google Scholar

Geetha M., Singha P., Sinha S., 2017. Relationship between customer sentiment and online customer ratings for hotels – An empirical analysis. Tourism Management 61: 43–54. DOI 10.1016/j.tourman. GeethaM. SinghaP. SinhaS. 2017 Relationship between customer sentiment and online customer ratings for hotels – An empirical analysis Tourism Management 61 43 54 10.1016/j.tourman Open DOISearch in Google Scholar

Giglio S., Bertacchini F., Bilotta E., Pantano P., 2019. Using social media to identify tourism attractiveness in six Italian cities. Tourism Management 72: 306–312. DOI 10.1016/j.tourman. GiglioS. BertacchiniF. BilottaE. PantanoP. 2019 Using social media to identify tourism attractiveness in six Italian cities Tourism Management 72 306 312 10.1016/j.tourman Open DOISearch in Google Scholar

Grębosz M., Siuda D., Szymański G., 2016. Social media marketing. Wydawnictwo Politechniki Łódzkiej, Łódź. GręboszM. SiudaD. SzymańskiG. 2016 Social media marketing Wydawnictwo Politechniki Łódzkiej Łódź Search in Google Scholar

Griffin A., 2013. Obtaining customer needs for product development. In: Kahn K. (eds), The PDMA Handbook of New Product Development. John Wiley & Sons, Inc., Hoboken, New Jersey: 213–230. DOI 10.1002/9781118466421.ch13. GriffinA. 2013 Obtaining customer needs for product development In: KahnK. (eds), The PDMA Handbook of New Product Development John Wiley & Sons, Inc. Hoboken, New Jersey 213 230 10.1002/9781118466421.ch13 Open DOISearch in Google Scholar

Grimm K.E., Needham M.D., 2012. Internet promotional material and conservation volunteer tourist motivations: A case study of selecting organizations and projects. Tourism Management Perspectives 1(1): 17–27. DOI 10.1016/j.tmp.2011.12.007. GrimmK.E. NeedhamM.D. 2012 Internet promotional material and conservation volunteer tourist motivations: A case study of selecting organizations and projects Tourism Management Perspectives 1 1 17 27 10.1016/j.tmp.2011.12.007 Open DOISearch in Google Scholar

Günther W.A., Mehrizi M.H.R., Huysman M., Feldberg F., 2017. Debating big data: A literature review on realizing value from big data. Journal of Strategic Information Systems 26(3): 191–209. DOI 10.1016/j.jsis.2017.07.003. GüntherW.A. MehriziM.H.R. HuysmanM. FeldbergF. 2017 Debating big data: A literature review on realizing value from big data Journal of Strategic Information Systems 26 3 191 209 10.1016/j.jsis.2017.07.003 Open DOISearch in Google Scholar

Guo Y., Barnes S.J., Jia Q., 2017. Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation. Tourism Management 59: 467–483. DOI 10.1016/j.tourman.2016.09.009. GuoY. BarnesS.J. JiaQ. 2017 Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation Tourism Management 59 467 483 10.1016/j.tourman.2016.09.009 Open DOISearch in Google Scholar

Harrigan P., Evers U., Miles M., Daly T., 2017. Customer engagement with tourism social media brands. Tourism Management 59: 597–609. DOI 10.1016/j.tourman.2016.09.015. HarriganP. EversU. MilesM. DalyT. 2017 Customer engagement with tourism social media brands Tourism Management 59 597 609 10.1016/j.tourman.2016.09.015 Open DOISearch in Google Scholar

Hu N., Zhang T., Gao B., Bose I., 2019. What do hotel customers complain about? Text analysis using structural topic model. Tourism Management 72: 417–426. DOI 10.1016/j.tourman.2019.01.002. HuN. ZhangT. GaoB. BoseI. 2019 What do hotel customers complain about? Text analysis using structural topic model Tourism Management 72 417 426 10.1016/j.tourman.2019.01.002 Open DOISearch in Google Scholar

IEDC [International Economic Development Council], 2014. Making it count: metrics for high performing EDOs. Washington. IEDC [International Economic Development Council] 2014 Making it count: metrics for high performing EDOs Washington Search in Google Scholar

Jacobsen J.K.S., Munar A.M., 2012. Tourist information search and destination choice in a digital age. Tourism Management Perspectives 1(1): 39–47. DOI 10.1016/j.tmp.2011.12.005. JacobsenJ.K.S. MunarA.M. 2012 Tourist information search and destination choice in a digital age Tourism Management Perspectives 1 1 39 47 10.1016/j.tmp.2011.12.005 Open DOISearch in Google Scholar

Jennings G., 2010. Tourism research. Wily Australia Tourism Series, Milton. JenningsG. 2010 Tourism research Wily Australia Tourism Series, Milton Search in Google Scholar

Kaplan A.M., Haenlein M., 2010. Users of the world, unite! The challenges and opportunities of Social Media. Business Horizons 53(1): 59–68. DOI 10.1016/j.bushor.2009.09.003. KaplanA.M. HaenleinM. 2010 Users of the world, unite! The challenges and opportunities of Social Media Business Horizons 53 1 59 68 10.1016/j.bushor.2009.09.003 Open DOISearch in Google Scholar

Kietzmann J.H., Hermkens K., Mccarthy I.P., Silvestre B.S., 2011. Social media ? Get serious! Understanding the functional building blocks of social media. Business Horizons 54(3): 241–251. DOI 10.1016/j.bushor.2011.01.005. KietzmannJ.H. HermkensK. MccarthyI.P. SilvestreB.S. 2011 Social media ? Get serious! Understanding the functional building blocks of social media Business Horizons 54 3 241 251 10.1016/j.bushor.2011.01.005 Open DOISearch in Google Scholar

Kim G.H., Trimi S., Chung J.H., 2014. Big-data applications in the government sector. Communications of the ACM 57(3): 78–85. DOI 10.1145/2500873. KimG.H. TrimiS. ChungJ.H. 2014 Big-data applications in the government sector Communications of the ACM 57 3 78 85 10.1145/2500873 Open DOISearch in Google Scholar

Kim H., Stepchenkova S., 2015. Effect of tourist photographs on attitudes towards destination: Manifest and latent content. Tourism Management 49: 29–41. DOI 10.1016/j.tourman.2015.02.004. KimH. StepchenkovaS. 2015 Effect of tourist photographs on attitudes towards destination: Manifest and latent content Tourism Management 49 29 41 10.1016/j.tourman.2015.02.004 Open DOISearch in Google Scholar

Kirilenko A.P., Stepchenkova S.O., Hernandez J.M., 2019. Comparative clustering of destination attractions for different origin markets with network and spatial analyses of online reviews. Tourism Management 72: 400–410. DOI 10.1016/j.tourman.2019.01.001. KirilenkoA.P. StepchenkovaS.O. HernandezJ.M. 2019 Comparative clustering of destination attractions for different origin markets with network and spatial analyses of online reviews Tourism Management 72 400 410 10.1016/j.tourman.2019.01.001 Open DOISearch in Google Scholar

Kozinets R.V., 2010. Netnography: Doing ethnographic research online. International Journal of Advertising. DOI 10.2501/S026504871020118X. KozinetsR.V. 2010 Netnography: Doing ethnographic research online International Journal of Advertising 10.2501/S026504871020118X Open DOISearch in Google Scholar

Lavertu S., 2016. We all need help: “Big Data” and the mismeasure of public administration. Public Administration Review 76(6): 864–872. DOI 10.1111/puar.12436. LavertuS. 2016 We all need help: “Big Data” and the mismeasure of public administration Public Administration Review 76 6 864 872 10.1111/puar.12436 Open DOISearch in Google Scholar

Lee C.C., Hu C., 2005. Analyzing hotel customers’ e-complaints from an Internet complaint forum. Journal of Travel and Tourism Marketing 17(2–3): 167–181. DOI 10.1300/j073v17n02_13. LeeC.C. HuC. 2005 Analyzing hotel customers’ e-complaints from an Internet complaint forum Journal of Travel and Tourism Marketing 17 2–3 167 181 10.1300/j073v17n02_13 Open DOISearch in Google Scholar

Lee W., Gretzel U., 2012. Designing persuasive destination websites: A mental imagery processing perspective. Tourism Management 33(5): 1270–1280. DOI 10.1016/j.tourman.2011.10.012. LeeW. GretzelU. 2012 Designing persuasive destination websites: A mental imagery processing perspective Tourism Management 33 5 1270 1280 10.1016/j.tourman.2011.10.012 Open DOISearch in Google Scholar

Lehrer C., Wieneke A., vom Brocke J., Jung R., Seidel S., 2018. How big data analytics enables service innovation: Materiality, affordance, and the individualization of service. Journal of Management Information Systems 35(2): 424–460. DOI 10.1080/07421222.2018.1451953. LehrerC. WienekeA. vom BrockeJ. JungR. SeidelS. 2018 How big data analytics enables service innovation: Materiality, affordance, and the individualization of service Journal of Management Information Systems 35 2 424 460 10.1080/07421222.2018.1451953 Open DOISearch in Google Scholar

Levy S.E., Duan W., Boo S., 2013. An analysis of one-star online reviews and responses in the Washington, D.C., lodging market. Cornell Hospitality Quarterly 54(1): 49–63. DOI 10.1177/1938965512464513. LevyS.E. DuanW. BooS. 2013 An analysis of one-star online reviews and responses in the Washington, D.C., lodging market Cornell Hospitality Quarterly 54 1 49 63 10.1177/1938965512464513 Open DOISearch in Google Scholar

Li C., Cui G., Peng L., 2017. The signaling effect of management response in engaging customers: A study of the hotel industry. Tourism Management 62: 42–53. DOI 10.1016/j.tourman.2017.03.009. LiC. CuiG. PengL. 2017 The signaling effect of management response in engaging customers: A study of the hotel industry Tourism Management 62 42 53 10.1016/j.tourman.2017.03.009 Open DOISearch in Google Scholar

Li G., Law R., Vu H.Q., Rong J., 2013a. Discovering the hotel selection preferences of Hong Kong inbound travelers using the Choquet Integral. Tourism Management 36, 321–330. DOI 10.1016/j.tourman.2012.10.017. LiG. LawR. VuH.Q. RongJ. 2013a Discovering the hotel selection preferences of Hong Kong inbound travelers using the Choquet Integral Tourism Management 36 321 330 10.1016/j.tourman.2012.10.017 Open DOISearch in Google Scholar

Li H., Ye Q., Law R., 2013b. Determinants of customer satisfaction in the hotel industry: An application of online review analysis. Asia Pacific Journal of Tourism Research 18(7): 784–802. DOI 10.1080/10941665.2012.708351. LiH. YeQ. LawR. 2013b Determinants of customer satisfaction in the hotel industry: An application of online review analysis Asia Pacific Journal of Tourism Research 18 7 784 802 10.1080/10941665.2012.708351 Open DOISearch in Google Scholar

Liu X., Schuckert M., Law R., 2018. Utilitarianism and knowledge growth during status seeking: Evidence from text mining of online reviews. Tourism Management 66: 38–46. DOI 10.1016/j.tourman.2017.11.005. LiuX. SchuckertM. LawR. 2018 Utilitarianism and knowledge growth during status seeking: Evidence from text mining of online reviews Tourism Management 66 38 46 10.1016/j.tourman.2017.11.005 Open DOISearch in Google Scholar

Liu X., Zhang Z., Law R., Zhang Z., 2019a. Posting reviews on OTAs: Motives, rewards and effort. Tourism Management 70: 230–237. DOI 10.1016/j.tourman.2018.08.013. LiuX. ZhangZ. LawR. ZhangZ. 2019a Posting reviews on OTAs: Motives, rewards and effort Tourism Management 70 230 237 10.1016/j.tourman.2018.08.013 Open DOISearch in Google Scholar

Liu Y., Huang K., Bao J., Chen K., 2019b. Listen to the voices from home: An analysis of Chinese tourists’ sentiments regarding Australian destinations. Tourism Management 71: 337–347. DOI 10.1016/j.tourman.2018.10.004. LiuY. HuangK. BaoJ. ChenK. 2019b Listen to the voices from home: An analysis of Chinese tourists’ sentiments regarding Australian destinations Tourism Management 71 337 347 10.1016/j.tourman.2018.10.004 Open DOISearch in Google Scholar

Liu Y., Teichert T., Rossi M., Li H., Hu, F., 2017. Big data for big insights: Investigating language-specific drivers of hotel satisfaction with 412,784 user-generated reviews. Tourism Management 59: 554–563. DOI 10.1016/j.tourman.2016.08.012. LiuY. TeichertT. RossiM. LiH. HuF. 2017 Big data for big insights: Investigating language-specific drivers of hotel satisfaction with 412,784 user-generated reviews Tourism Management 59 554 563 10.1016/j.tourman.2016.08.012 Open DOISearch in Google Scholar

Liu Z., Park S., 2015. What makes a useful online review? Implication for travel product websites. Tourism Management 47: 140–151. DOI 10.1016/j.tourman.2014.09.020. LiuZ. ParkS. 2015 What makes a useful online review? Implication for travel product websites Tourism Management 47 140 151 10.1016/j.tourman.2014.09.020 Open DOISearch in Google Scholar

Liu Z., Siguaw J.A., Enz C.A., 2008. Using tourist travel habits and preferences to assess strategic destination positioning: The case of Costa Rica. Cornell Hospitality Quarterly 49(3): 258–281. DOI 10.1177/1938965508322007. LiuZ. SiguawJ.A. EnzC.A. 2008 Using tourist travel habits and preferences to assess strategic destination positioning: The case of Costa Rica Cornell Hospitality Quarterly 49 3 258 281 10.1177/1938965508322007 Open DOISearch in Google Scholar

Llodrà-Riera I., Martínez-Ruiz M.P., Jiménez-Zarco A.I., Izquierdo-Yusta A., 2015. A multidimensional analysis of the information sources construct and its relevance for destination image formation. Tourism Management 48: 319–328. DOI 10.1016/j.tourman.2014.11.012. Llodrà-RieraI. Martínez-RuizM.P. Jiménez-ZarcoA.I. Izquierdo-YustaA. 2015 A multidimensional analysis of the information sources construct and its relevance for destination image formation Tourism Management 48 319 328 10.1016/j.tourman.2014.11.012 Open DOISearch in Google Scholar

Lo I.S., McKercher B., 2015. Ideal image in process: Online tourist photography and impression management. Annals of Tourism Research 52: 104–116. DOI 10.1016/j.annals.2015.02.019. LoI.S. McKercherB. 2015 Ideal image in process: Online tourist photography and impression management Annals of Tourism Research 52 104 116 10.1016/j.annals.2015.02.019 Open DOISearch in Google Scholar

Lo I.S., McKercher B., Lo, A. Cheung, C., Law, R., 2011. Tourism and online photography. Tourism Management 32(4): 725–731. DOI 10.1016/j.tourman.2010.06.001. LoI.S. McKercherB. LoA. CheungC. LawR. 2011 Tourism and online photography Tourism Management 32 4 725 731 10.1016/j.tourman.2010.06.001 Open DOISearch in Google Scholar

Lui T.W., Bartosiak M., Piccoli G., Sadhya V., 2018. Online review response strategy and its effects on competitive performance. Tourism Management 67: 180–190. DOI 10.1016/j.tourman.2018.01.014. LuiT.W. BartosiakM. PiccoliG. SadhyaV. 2018 Online review response strategy and its effects on competitive performance Tourism Management 67 180 190 10.1016/j.tourman.2018.01.014 Open DOISearch in Google Scholar

Lyu S.O., 2016. Travel selfies on social media as objectified self-presentation. Tourism Management 54: 185–195. DOI 10.1016/j.tourman.2015.11.001. LyuS.O. 2016 Travel selfies on social media as objectified self-presentation Tourism Management 54 185 195 10.1016/j.tourman.2015.11.001 Open DOISearch in Google Scholar

Mankad S., “Spring” Han H., Goh, J., Gavirneni S., 2016. Understanding online hotel reviews through automated text analysis. Service Science 8(2): 124–138. DOI 10.1287/serv.2016.0126. MankadS. “Spring” HanH. GohJ. GavirneniS. 2016 Understanding online hotel reviews through automated text analysis Service Science 8 2 124 138 10.1287/serv.2016.0126 Open DOISearch in Google Scholar

Månsson M., 2011. Mediatized tourism. Annals of Tourism Research 38(4): 1634–1652. DOI 10.1016/j.annals.2011.02.008. MånssonM. 2011 Mediatized tourism Annals of Tourism Research 38 4 1634 1652 10.1016/j.annals.2011.02.008 Open DOISearch in Google Scholar

Mariani M.M., Borghi M., Gretzel U., 2019. Online reviews: Differences by submission device. Tourism Management 70: 295–298. DOI 10.1016/j.tourman.2018.08.022. MarianiM.M. BorghiM. GretzelU. 2019 Online reviews: Differences by submission device Tourism Management 70 295 298 10.1016/j.tourman.2018.08.022 Open DOISearch in Google Scholar

Mariani M.M., Di Felice M., Mura M., 2016. Facebook as a destination marketing tool: Evidence from Italian regional destination management organizations. Tourism Management 54: 321–343. DOI 10.1016/j.tourman.2015.12.008. MarianiM.M. Di FeliceM. MuraM. 2016 Facebook as a destination marketing tool: Evidence from Italian regional destination management organizations Tourism Management 54 321 343 10.1016/j.tourman.2015.12.008 Open DOISearch in Google Scholar

Marine-Roig E., Ferrer-Rosell B., 2018. Measuring the gap between projected and perceived destination images of Catalonia using compositional analysis. Tourism Management 68: 236–249. DOI 10.1016/j.tourman.2018.03.020. Marine-RoigE. Ferrer-RosellB. 2018 Measuring the gap between projected and perceived destination images of Catalonia using compositional analysis Tourism Management 68 236 249 10.1016/j.tourman.2018.03.020 Open DOISearch in Google Scholar

Marr B., 2018. How Much Data Do We Create every Day? The Mind-Blowing Stats Everyone Should Read. Online: www.forbes.com/sites/bernardmarr/2018/05/21/how-much-data-do-we-create-every-day-the-mind-blowing-stats-everyone-should-read/#3682c5e060ba (accessed 21 August 2020). MarrB. 2018 How Much Data Do We Create every Day? The Mind-Blowing Stats Everyone Should Read Online: www.forbes.com/sites/bernardmarr/2018/05/21/how-much-data-do-we-create-every-day-the-mind-blowing-stats-everyone-should-read/#3682c5e060ba (accessed 21 August 2020) Search in Google Scholar

McCreary A., Seekamp E., Davenport M., Smith J.W., 2019. Exploring qualitative applications of social media data for place-based assessments in destination planning. Current Issues in Tourism 23(1): 82–98. DOI 10.1080/13683500.2019.1571023. McCrearyA. SeekampE. DavenportM. SmithJ.W. 2019 Exploring qualitative applications of social media data for place-based assessments in destination planning Current Issues in Tourism 23 1 82 98 10.1080/13683500.2019.1571023 Open DOISearch in Google Scholar

Metaxas P., Mustafaraj E., 2014. Sifting the sand on the river bank: Social media as a source for research data. It – Information Technology 56(5): 230–239. DOI 10.1515/itit-2014-1047. MetaxasP. MustafarajE. 2014 Sifting the sand on the river bank: Social media as a source for research data It – Information Technology 56 5 230 239 10.1515/itit-2014-1047 Open DOISearch in Google Scholar

Moro S., Rita P., Coelho J., 2017. Stripping customers’ feedback on hotels through data mining: The case of Las Vegas Strip. Tourism Management Perspectives 23: 41–52. DOI 10.1016/j.tmp.2017.04.003. MoroS. RitaP. CoelhoJ. 2017 Stripping customers’ feedback on hotels through data mining: The case of Las Vegas Strip Tourism Management Perspectives 23 41 52 10.1016/j.tmp.2017.04.003 Open DOISearch in Google Scholar

Mucha M., Holder A., 2019. The future of animals in tourism recreation: Social media as spaces of collective moral reflexivity. Tourism Management Perspectives 29: 1–8. DOI 10.1016/j.tmp.2018.10.002. MuchaM. HolderA. 2019 The future of animals in tourism recreation: Social media as spaces of collective moral reflexivity Tourism Management Perspectives 29 1 8 10.1016/j.tmp.2018.10.002 Open DOISearch in Google Scholar

Muchazondida M., Markwell K., 2014. The application of netnography in tourism studies. Annals of Tourism Research 48: 289–291. DOI 10.1016/j.annals.2014.07.005. MuchazondidaM. MarkwellK. 2014 The application of netnography in tourism studies Annals of Tourism Research 48 289 291 10.1016/j.annals.2014.07.005 Open DOISearch in Google Scholar

Munar A.M., Jacobsen J.K.S., 2014. Motivations for sharing tourism experiences through social media. Tourism Management 43: 46–54. DOI 10.1016/j.tourman.2014.01.012. MunarA.M. JacobsenJ.K.S. 2014 Motivations for sharing tourism experiences through social media Tourism Management 43 46 54 10.1016/j.tourman.2014.01.012 Open DOISearch in Google Scholar

Muñiz A.M., Schau H.J., 2011. How to inspire value-laden collaborative consumer-generated content. Business Horizons 54(3): 209–217. DOI 10.1016/j.bushor.2011.01.002. MuñizA.M. SchauH.J. 2011 How to inspire value-laden collaborative consumer-generated content Business Horizons 54 3 209 217 10.1016/j.bushor.2011.01.002 Open DOISearch in Google Scholar

Narangajavana Y., Callarisa Fiol L.J., Moliner Tena M.Á., Rodríguez Artola R.M., Sánchez García J., 2017. The influence of social media in creating expectations. An empirical study for a tourist destination. Annals of Tourism Research 65: 60–70. DOI 10.1016/j.annals.2017.05.002. NarangajavanaY. Callarisa FiolL.J. Moliner TenaM.Á. Rodríguez ArtolaR.M. Sánchez GarcíaJ. 2017 The influence of social media in creating expectations. An empirical study for a tourist destination Annals of Tourism Research 65 60 70 10.1016/j.annals.2017.05.002 Open DOISearch in Google Scholar

Nguyen K.A., Coudounaris D.N., 2015. The mechanism of online review management: A qualitative study. Tourism Management Perspectives 16: 163–175. DOI 10.1016/j.tmp.2015.08.002. NguyenK.A. CoudounarisD.N. 2015 The mechanism of online review management: A qualitative study Tourism Management Perspectives 16 163 175 10.1016/j.tmp.2015.08.002 Open DOISearch in Google Scholar

Nikjoo A., Bakhshi H., 2019. The presence of tourists and residents in shared travel photos. Tourism Management 70: 89–98. DOI 10.1016/j.tourman.2018.08.005. NikjooA. BakhshiH. 2019 The presence of tourists and residents in shared travel photos Tourism Management 70 89 98 10.1016/j.tourman.2018.08.005 Open DOISearch in Google Scholar

Nowacki M., 2017. Atrakcje turystyczne światowych metropolii w opinii użytkowników TripAdvisora. Studia Periegetica 3: 23–41. NowackiM. 2017 Atrakcje turystyczne światowych metropolii w opinii użytkowników TripAdvisora Studia Periegetica 3 23 41 Search in Google Scholar

Önder I., Marchiori E., 2017. A comparison of pre-visit beliefs and projected visual images of destinations. Tourism Management Perspectives 21: 42–53. DOI 10.1016/j.tmp.2016.11.003. ÖnderI. MarchioriE. 2017 A comparison of pre-visit beliefs and projected visual images of destinations Tourism Management Perspectives 21 42 53 10.1016/j.tmp.2016.11.003 Open DOISearch in Google Scholar

Pantano E., Priporas C.V., Stylos N., 2017. ‘You will like it!’ using open data to predict tourists’ response to a tourist attraction. Tourism Management 60: 430–438. DOI 10.1016/j.tourman.2016.12.020. PantanoE. PriporasC.V. StylosN. 2017 ‘You will like it!’ using open data to predict tourists’ response to a tourist attraction Tourism Management 60 430 438 10.1016/j.tourman.2016.12.020 Open DOISearch in Google Scholar

Papathanassis A., Knolle F., 2011. Exploring the adoption and processing of online holiday reviews: A grounded theory approach. Tourism Management 32(2): 215–224. DOI 10.1016/j.tourman.2009.12.005. PapathanassisA. KnolleF. 2011 Exploring the adoption and processing of online holiday reviews: A grounded theory approach Tourism Management 32 2 215 224 10.1016/j.tourman.2009.12.005 Open DOISearch in Google Scholar

Park S., Nicolau J.L., 2015. Asymmetric effects of online consumer reviews. Annals of Tourism Research 50: 67–83. DOI 10.1016/j.annals.2014.10.007. ParkS. NicolauJ.L. 2015 Asymmetric effects of online consumer reviews Annals of Tourism Research 50 67 83 10.1016/j.annals.2014.10.007 Open DOISearch in Google Scholar

Park S., Nicolau J.L., 2017. Effects of general and particular online hotel ratings. Annals of Tourism Research 62: 114–116. DOI 10.1016/j.annals.2016.10.010. ParkS. NicolauJ.L. 2017 Effects of general and particular online hotel ratings Annals of Tourism Research 62 114 116 10.1016/j.annals.2016.10.010 Open DOISearch in Google Scholar

Parra-López E., Bulchand-Gidumal J., Gutiérrez-Taño D., Díaz-Armas R., 2011. Intentions to use social media in organizing and taking vacation trips. Computers in Human Behavior 27: 640–654. DOI 10.1016/j.chb.2010.05.022. Parra-LópezE. Bulchand-GidumalJ. Gutiérrez-TañoD. Díaz-ArmasR. 2011 Intentions to use social media in organizing and taking vacation trips Computers in Human Behavior 27 640 654 10.1016/j.chb.2010.05.022 Open DOISearch in Google Scholar

Phillips P., Moutinho L., 2014. Critical review of strategic planning research in hospitality and tourism. Annals of Tourism Research 48: 96–120. DOI 10.1016/j.annals.2014.05.013. PhillipsP. MoutinhoL. 2014 Critical review of strategic planning research in hospitality and tourism Annals of Tourism Research 48 96 120 10.1016/j.annals.2014.05.013 Open DOISearch in Google Scholar

Phillips P., Zigan K., Santos Silva M.M., Schegg, R., 2015. The interactive effects of online reviews on the determinants of Swiss hotel performance: A neural network analysis. Tourism Management 50: 130–141. DOI 10.1016/j.tourman.2015.01.028. PhillipsP. ZiganK. Santos SilvaM.M. ScheggR. 2015 The interactive effects of online reviews on the determinants of Swiss hotel performance: A neural network analysis Tourism Management 50 130 141 10.1016/j.tourman.2015.01.028 Open DOISearch in Google Scholar

Polańska K., Wassilew A., 2015. Analizy big data w serwisach społecznościowych (Big data analyzes on social networks). Nierówności Społeczne a Wzrost Gospodarczy, 44(2): 117–128. DOI 10.15584/nsawg.2015.4.2.11. PolańskaK. WassilewA. 2015 Analizy big data w serwisach społecznościowych (Big data analyzes on social networks) Nierówności Społeczne a Wzrost Gospodarczy 44 2 117 128 10.15584/nsawg.2015.4.2.11 Open DOISearch in Google Scholar

Prakash S.L., Perera P., Newsome D., Kusuminda T., Walker O., 2018. Reasons for visitor dissatisfaction with wildlife tourism experiences at highly visited national parks in Sri Lanka. Journal of Outdoor Recreation and Tourism 25(July): 102–112. DOI 10.1016/j.jort.2018.07.004. PrakashS.L. PereraP. NewsomeD. KusumindaT. WalkerO. 2018 Reasons for visitor dissatisfaction with wildlife tourism experiences at highly visited national parks in Sri Lanka Journal of Outdoor Recreation and Tourism 25 July 102 112 10.1016/j.jort.2018.07.004 Open DOISearch in Google Scholar

Radojevic T., Stanisic N., Stanic N., 2015. Ensuring positive feedback: Factors that influence customer satisfaction in the contemporary hospitality industry. Tourism Management 51: 13–21. DOI 10.1016/j.tourman.2015.04.002. RadojevicT. StanisicN. StanicN. 2015 Ensuring positive feedback: Factors that influence customer satisfaction in the contemporary hospitality industry Tourism Management 51 13 21 10.1016/j.tourman.2015.04.002 Open DOISearch in Google Scholar

Radojevic T., Stanisic N., Stanic N., Davidso, R., 2018. The effects of traveling for business on customer satisfaction with hotel services. Tourism Management 67: 326–341. DOI 10.1016/j.tourman.2018.02.007. RadojevicT. StanisicN. StanicN. DavidsoR. 2018 The effects of traveling for business on customer satisfaction with hotel services Tourism Management 67 326 341 10.1016/j.tourman.2018.02.007 Open DOISearch in Google Scholar

Raguseo E., 2018. Big data technologies: An empirical investigation on their adoption, benefits and risks for companies. International Journal of Information Management 38(1): 187–195. DOI 10.1016/j.ijinfomgt.2017.07.008. RaguseoE. 2018 Big data technologies: An empirical investigation on their adoption, benefits and risks for companies International Journal of Information Management 38 1 187 195 10.1016/j.ijinfomgt.2017.07.008 Open DOISearch in Google Scholar

Richards D.R., Friess D.A., 2015. A rapid indicator of cultural ecosystem service usage at a fine spatial scale: Content analysis of social media photographs. Ecological Indicators 53: 187–195. DOI 10.1016/j.ecolind.2015.01.034. RichardsD.R. FriessD.A. 2015 A rapid indicator of cultural ecosystem service usage at a fine spatial scale: Content analysis of social media photographs Ecological Indicators 53 187 195 10.1016/j.ecolind.2015.01.034 Open DOISearch in Google Scholar

Rong J., Vu H. Q., Law R., Li, G., 2012. A behavioral analysis of web sharers and browsers in Hong Kong using targeted association rule mining. Tourism Management 33(4): 731–740. DOI 10.1016/j.tourman.2011.08.006. RongJ. VuH. Q. LawR. LiG. 2012 A behavioral analysis of web sharers and browsers in Hong Kong using targeted association rule mining Tourism Management 33 4 731 740 10.1016/j.tourman.2011.08.006 Open DOISearch in Google Scholar

Shao J., Li X., Morrison A.M., Wu, B., 2016. Social media micro-film marketing by Chinese destinations: The case of Shaoxing. Tourism Management 54: 439–451. DOI 10.1016/j.tourman.2015.12.013. ShaoJ. LiX. MorrisonA.M. WuB. 2016 Social media micro-film marketing by Chinese destinations: The case of Shaoxing Tourism Management 54 439 451 10.1016/j.tourman.2015.12.013 Open DOISearch in Google Scholar

Sigala M., Beer A., Hodgson L., O’Connor A., 2019. Big data for measuring the impact of tourism economic development programmes: A process and quality criteria framework for using big data. In: Sigala M., Rahimi R., Thelwall M. (eds), Big data and innovation in tourism, travel, and hospitality. Managerial approaches, techniques, and applications. Springer, Singapore: 57–74. SigalaM. BeerA. HodgsonL. O’ConnorA. 2019 Big data for measuring the impact of tourism economic development programmes: A process and quality criteria framework for using big data In: SigalaM. RahimiR. ThelwallM. (eds), Big data and innovation in tourism, travel, and hospitality. Managerial approaches, techniques, and applications Springer Singapore 57 74 10.1007/978-981-13-6339-9_4 Search in Google Scholar

Sinclair M., Ghermandi A., Moses S.A., Joseph S., 2019. Recreation and environmental quality of tropical wetlands: A social media based spatial analysis. Tourism Management 71(2751): 179–186. DOI 10.1016/j.tourman.2018.10.018. SinclairM. GhermandiA. MosesS.A. JosephS. 2019 Recreation and environmental quality of tropical wetlands: A social media based spatial analysis Tourism Management 71 2751 179 186 10.1016/j.tourman.2018.10.018 Open DOISearch in Google Scholar

Snijders C., Matzat U., Reips U.D., 2012. Big data: Big gaps of knowledge in the field of Internet science. International Journal of Internet Science 2012(1): 1–5. SnijdersC. MatzatU. ReipsU.D. 2012 Big data: Big gaps of knowledge in the field of Internet science International Journal of Internet Science 2012 1 1 5 Search in Google Scholar

Sonter L.J., Watson K.B., Wood S.A., Ricketts T.H., 2016. Spatial and temporal dynamics and value of nature-based recreation, estimated via social media. PLoS ONE 11(9). DOI 10.1371/journal.pone.0162372. SonterL.J. WatsonK.B. WoodS.A. RickettsT.H. 2016 Spatial and temporal dynamics and value of nature-based recreation, estimated via social media PLoS ONE 11 9 10.1371/journal.pone.0162372 501763027611325 Open DOISearch in Google Scholar

Sparks B.A., So K.K.F., Bradley G.L., 2016. Responding to negative online reviews: The effects of hotel responses on customer inferences of trust and concern. Tourism Management 53: 74–85. DOI 10.1016/j.tourman.2015.09.011. SparksB.A. SoK.K.F. BradleyG.L. 2016 Responding to negative online reviews: The effects of hotel responses on customer inferences of trust and concern Tourism Management 53 74 85 10.1016/j.tourman.2015.09.011 Open DOISearch in Google Scholar

Stepchenkova S., Zhan F., 2013. Visual destination images of Peru: Comparative content analysis of DMO and user-generated photography. Tourism Management 36: 590–601. DOI 10.1016/j.tourman.2012.08.006. StepchenkovaS. ZhanF. 2013 Visual destination images of Peru: Comparative content analysis of DMO and user-generated photography Tourism Management 36 590 601 10.1016/j.tourman.2012.08.006 Open DOISearch in Google Scholar

Tavakoli R., Wijesinghe S.N.R., 2019. The evolution of the web and netnography in tourism: A systematic review. Tourism Management Perspectives 29: 48–55. DOI 10.1016/j.tmp.2018.10.008. TavakoliR. WijesingheS.N.R. 2019 The evolution of the web and netnography in tourism: A systematic review Tourism Management Perspectives 29 48 55 10.1016/j.tmp.2018.10.008 Open DOISearch in Google Scholar

Torres E.N., Adler H., Behnke C., 2014. Stars, diamonds, and other shiny things: The use of expert and consumer feedback in the hotel industry. Journal of Hospitality and Tourism Management 21: 34–43. DOI 10.1016/j.jhtm.2014.04.001. TorresE.N. AdlerH. BehnkeC. 2014 Stars, diamonds, and other shiny things: The use of expert and consumer feedback in the hotel industry Journal of Hospitality and Tourism Management 21 34 43 10.1016/j.jhtm.2014.04.001 Open DOISearch in Google Scholar

Tribe J., 2016. Strategy for tourism. Strategy for tourism. Good-fellow Publisher Limited. Online: www.cabdirect.org/cabdirect/abstract/20163329441 (accessed 21 August 2020). TribeJ. 2016 Strategy for tourism. Strategy for tourism Good-fellow Publisher Limited Online: www.cabdirect.org/cabdirect/abstract/20163329441 (accessed 21 August 2020) Search in Google Scholar

Uchinaka S., Yoganathan V., Osburg V.S., 2019. Classifying residents’ roles as online place-ambassadors. Tourism Management 71: 137–150. DOI 10.1016/j.tourman.2018.10.008. UchinakaS. YoganathanV. OsburgV.S. 2019 Classifying residents’ roles as online place-ambassadors Tourism Management 71 137 150 10.1016/j.tourman.2018.10.008 Open DOISearch in Google Scholar

Ukpabi D.C., Karjaluoto H., 2018. What drives travelers’ adoption of user-generated content? A literature review. Tourism Management Perspectives 28(March): 251–273. DOI 10.1016/j.tmp.2018.03.006. UkpabiD.C. KarjaluotoH. 2018 What drives travelers’ adoption of user-generated content? A literature review Tourism Management Perspectives 28 March 251 273 10.1016/j.tmp.2018.03.006 Open DOISearch in Google Scholar

UNWTO [United Nations World Tourism Organization], 2017. Tourism highlights 2017 edition. DOI 10.18111/9789284419029. UNWTO [United Nations World Tourism Organization] 2017 Tourism highlights 2017 edition 10.18111/9789284419029 Open DOISearch in Google Scholar

Van Berkel D.B., Tabrizian P., Dorning M.A., Smart L., Newcomb D., Mehaffey M., Meentemeyer R.K., 2018. Quantifying the visual-sensory landscape qualities that contribute to cultural ecosystem services using social media and LiDAR. Ecosystem Services 31: 326–335. DOI 10.1016/j.ecoser.2018.03.022. Van BerkelD.B. TabrizianP. DorningM.A. SmartL. NewcombD. MehaffeyM. MeentemeyerR.K. 2018 Quantifying the visual-sensory landscape qualities that contribute to cultural ecosystem services using social media and LiDAR Ecosystem Services 31 326 335 10.1016/j.ecoser.2018.03.022 610484930148061 Open DOISearch in Google Scholar

Vermeulen I.E., Seegers D., 2009. Tried and tested: The impact of online hotel reviews on consumer consideration. Tourism Management 30(1): 123–127. DOI 10.1016/j.tourman.2008.04.008. VermeulenI.E. SeegersD. 2009 Tried and tested: The impact of online hotel reviews on consumer consideration Tourism Management 30 1 123 127 10.1016/j.tourman.2008.04.008 Open DOISearch in Google Scholar

Von Hippel E., 2008. Lead users: A source of novel product concepts. Management Science 32(7): 791–793. DOI 10.1287/mnsc.32.7.791. Von HippelE. 2008 Lead users: A source of novel product concepts Management Science 32 7 791 793 10.1287/mnsc.32.7.791 Open DOISearch in Google Scholar

Wang S., Kirillova K., Lehto X., 2017. Reconciling unsatisfying tourism experiences: Message type effectiveness and the role of counterfactual thinking. Tourism Management 60: 233–243. DOI 10.1016/j.tourman.2016.12.008. WangS. KirillovaK. LehtoX. 2017 Reconciling unsatisfying tourism experiences: Message type effectiveness and the role of counterfactual thinking Tourism Management 60 233 243 10.1016/j.tourman.2016.12.008 Open DOISearch in Google Scholar

Wong C.U.I., Qi S., 2017. Tracking the evolution of a destination's image by text-mining online reviews – the case of Macau. Tourism Management Perspectives 23: 19–29. DOI 10.1016/j.tmp.2017.03.009. WongC.U.I. QiS. 2017 Tracking the evolution of a destination's image by text-mining online reviews – the case of Macau Tourism Management Perspectives 23 19 29 10.1016/j.tmp.2017.03.009 Open DOISearch in Google Scholar

Wong I.K.A., Liu D., Li N., Wu S., Lu L., Law R., 2019. Foods-tagramming in the travel encounter. Tourism Management 71: 99–115. DOI 10.1016/j.tourman.2018.08.020. WongI.K.A. LiuD. LiN. WuS. LuL. LawR. 2019 Foods-tagramming in the travel encounter Tourism Management 71 99 115 10.1016/j.tourman.2018.08.020 Open DOISearch in Google Scholar

Wood S.A., Guerry A.D., Silver J.M., Lacayo M., 2013. Using social media to quantify nature-based tourism and recreation. Scientific Reports 3(2976). DOI 10.1038/srep02976. WoodS.A. GuerryA.D. SilverJ.M. LacayoM. 2013 Using social media to quantify nature-based tourism and recreation Scientific Reports 3 2976 10.1038/srep02976 379799224131963 Open DOISearch in Google Scholar

Woodside A.G., Cruickshank B.F., Dehuang, N., 2007. Stories visitors tell about Italian cities as destination icons. Tourism Management 28(1): 162–174. DOI 10.1016/j.tourman.2005.10.026. WoodsideA.G. CruickshankB.F. DehuangN. 2007 Stories visitors tell about Italian cities as destination icons Tourism Management 28 1 162 174 10.1016/j.tourman.2005.10.026 Open DOISearch in Google Scholar

Wu M.Y., Pearce P.L., 2014. Chinese recreational vehicle users in Australia: A netnographic study of tourist motivation. Tourism Management 43, 22–35. DOI 10.1016/j.tourman.2014.01.010. WuM.Y. PearceP.L. 2014 Chinese recreational vehicle users in Australia: A netnographic study of tourist motivation Tourism Management 43 22 35 10.1016/j.tourman.2014.01.010 Open DOISearch in Google Scholar

Wu M.Y., Wall G., Pearce P.L., 2014. Shopping experiences: International tourists in Beijing's Silk Market. Tourism Management 41: 96–106. DOI 10.1016/j.tourman.2013.09.010. WuM.Y. WallG. PearceP.L. 2014 Shopping experiences: International tourists in Beijing's Silk Market Tourism Management 41 96 106 10.1016/j.tourman.2013.09.010 Open DOISearch in Google Scholar

Yan L., Xu J. (Bill), Sun Z., Xu Y., 2019. Street art as alternative attractions: A case of the East Side Gallery. Tourism Management Perspectives 29: 76–85. DOI 10.1016/j.tmp.2018.11.001. YanL. XuJ. (Bill) SunZ. XuY. 2019 Street art as alternative attractions: A case of the East Side Gallery Tourism Management Perspectives 29 76 85 10.1016/j.tmp.2018.11.001 Open DOISearch in Google Scholar

Yan Q., Zhou S., Wu S., 2018. The influences of tourists’ emotions on the selection of electronic word of mouth platforms. Tourism Management 66, 348–363. DOI 10.1016/j.tourman.2017.12.015. YanQ. ZhouS. WuS. 2018 The influences of tourists’ emotions on the selection of electronic word of mouth platforms Tourism Management 66 348 363 10.1016/j.tourman.2017.12.015 Open DOISearch in Google Scholar

Ye Q., Law R., Gu B., 2009. The impact of online user reviews on hotel room sales. International Journal of Hospitality Management 28(1): 180–182. DOI 10.1016/j.ijhm.2008.06.011. YeQ. LawR. GuB. 2009 The impact of online user reviews on hotel room sales International Journal of Hospitality Management 28 1 180 182 10.1016/j.ijhm.2008.06.011 Open DOISearch in Google Scholar

Yoshimura N., Hiura T., 2017. Demand and supply of cultural ecosystem services: Use of geotagged photos to map the aesthetic value of landscapes in Hokkaido. Ecosystem Services 24: 68–78. DOI 10.1016/j.ecoser.2017.02.009. YoshimuraN. HiuraT. 2017 Demand and supply of cultural ecosystem services: Use of geotagged photos to map the aesthetic value of landscapes in Hokkaido Ecosystem Services 24 68 78 10.1016/j.ecoser.2017.02.009 Open DOISearch in Google Scholar

Yung L., Freimund W.A., Belsky J.M., 2003. The politics of place: Understanding meaning, common ground, and political difference on the Rocky Mountain Front. Forest Science 49(6): 855–866. DOI 10.1093/forestscience/49.6.855. YungL. FreimundW.A. BelskyJ.M. 2003 The politics of place: Understanding meaning, common ground, and political difference on the Rocky Mountain Front Forest Science 49 6 855 866 10.1093/forestscience/49.6.855 Open DOISearch in Google Scholar

Zajadacz A., 2017. Social media in the planning process of tourism development on a regional scale. Ekonomiczne Problemy Turystyki 1(37): 127–146. DOI 10.18276/ept.2017.1.37-10. ZajadaczA. 2017 Social media in the planning process of tourism development on a regional scale Ekonomiczne Problemy Turystyki 1 37 127 146 10.18276/ept.2017.1.37-10 Open DOISearch in Google Scholar

Zeng D., Chen H., Lusch R., Li S. H., 2010. Social media analytics and intelligence. IEEE Intelligent Systems 25(6): 13–16. DOI 10.1109/MIS.2010.151. ZengD. ChenH. LuschR. LiS. H. 2010 Social media analytics and intelligence IEEE Intelligent Systems 25 6 13 16 10.1109/MIS.2010.151 Open DOISearch in Google Scholar

Zhang Z., Ye Q., Law R., Li Y., 2010. The impact of e-word-of-mouth on the online popularity of restaurants: A comparison of consumer reviews and editor reviews. International Journal of Hospitality Management 29(4): 694–700. DOI 10.1016/j.ijhm.2010.02.002. ZhangZ. YeQ. LawR. LiY. 2010 The impact of e-word-of-mouth on the online popularity of restaurants: A comparison of consumer reviews and editor reviews International Journal of Hospitality Management 29 4 694 700 10.1016/j.ijhm.2010.02.002 Open DOISearch in Google Scholar

Zhou L., Ye S., Pearce P.L., Wu M.Y., 2014. Refreshing hotel satisfaction studies by reconfiguring customer review data. International Journal of Hospitality Management 38: 1–10. DOI 10.1016/j.ijhm.2013.12.004. ZhouL. YeS. PearceP.L. WuM.Y. 2014 Refreshing hotel satisfaction studies by reconfiguring customer review data International Journal of Hospitality Management 38 1 10 10.1016/j.ijhm.2013.12.004 Open DOISearch in Google Scholar

Ziegler J.A., Silberg J.N., Araujo G., Labaja J., Ponzo A., Rollins R., Dearden P., 2018. A guilty pleasure: Tourist perspectives on the ethics of feeding whale sharks in Oslob, Philippines. Tourism Management 68: 264–274. DOI 10.1016/j.tourman.2018.04.001. ZieglerJ.A. SilbergJ.N. AraujoG. LabajaJ. PonzoA. RollinsR. DeardenP. 2018 A guilty pleasure: Tourist perspectives on the ethics of feeding whale sharks in Oslob, Philippines Tourism Management 68 264 274 10.1016/j.tourman.2018.04.001 Open DOISearch in Google Scholar

eISSN:
2081-6383
Language:
English
Publication timeframe:
4 times per year
Journal Subjects:
Geosciences, Geography