Proceedings of the International Conference on Business Excellence

Pro. Int. Con. Bus. Excel.

<abstract><title style='display:none'>Abstract</title>Forced to provide results consistent results to shareholders the organizations turned to Robotic Process Automation (RPA) in order to tackle the following typical challenges they face: (1) Cost reduction, (2) Quality increase and (3) Faster processes. RPA is now considered the next big thing for the Shared Services Centers (SSC) and Business Process Outsourced (BPO) around the world, and especially in Central and Eastern Europe. In SSCs and BPOs the activities with the highest potential for automation are in finance, supply chain and in human resource departments. This means that the problems these business are facing are mostly related to high data entry volumes, high error rates, significant rework, numerous manual processes, multiple not-integrated legacy systems and high turnover due to repetitive/low value added activities. One advantage of RPA is that it can be trained by the users to undertake structured repeatable, computer based tasks interacting in the same time with multiple systems while performing complex decisions based on algorithms. By doing this, the robot can identify the exceptions for manual processing, remove idle times and keep logs of actions performed. Another advantage is that the automated solutions can work 24/7, it can be implemented fast, work with the existing architecture, cut data entry costs by up to 70% and perform at 30% of the cost of a full time employee, thus providing a quick and tangible return to organizations. For Romania, a key destination for SSCs and BPOs, this technology will make them more competitive, but also will lead to a creation of a series of high-paid jobs while eliminating the low-input jobs. The paper will analyze also the most important vendor providers of RPA solutions on the market and will provide specific case studies from different industries, thus helping future leaders and organizations taking better decisions.</abstract>

Abstract

The Bucharest University of Economic Studies

Keywords

<article-title>Robotic Automation Process - The next major revolution in terms of back office operations improvement</article-title>

Robotic Automation Process - The next major revolution in terms of back office operations improvement

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Proceedings of the International Conference on Business Excellence ist in den folgenden Services indiziert: <UL> <LI>Baidu Scholar </LI> <LI>CNKI Scholar (China National Knowledge Infrastructure) </LI> <LI>CNPIEC - cnpLINKer </LI> <LI>Dimensions </LI> <LI>EBSCO </LI> <LI>EconBiz </LI> <LI>ExLibris </LI> <LI>Google Scholar </LI> <LI>J-Gate </LI> <LI>JournalTOCs </LI> <LI>KESLI-NDSL (Korean National Discovery for Science Leaders) </LI> <LI>MyScienceWork </LI> <LI>Naver Academic </LI> <LI>Naviga (Softweco) </LI> <LI>QOAM (Quality Open Access Market) </LI> <LI>ReadCube </LI> <LI>Research Papers in Economics (RePEc) </LI> <LI>SCILIT </LI> <LI>Semantic Scholar </LI> <LI>TDNet </LI> <LI>Ulrich's Periodicals Directory/ulrichsweb </LI> <LI>WanFang Data </LI> <LI>Web of Science - Conference Proceedings Citation Index </LI> <LI>WorldCat (OCLC) </LI> <LI>X-MOL </LI></UL>

Conference Founders Constantin Bratianu – The Bucharest University of Economic Studies, Romania Nicolae Al. Pop - The Bucharest University of Economic Studies, Romania Editor-in-Chief Alina Mihaela Dima, The Bucharest University of Economic Studies, Romania Assistant Editor Vanesa Vargas International Scientific Committee Adrian Dumitru Tanţău, The Bucharest University of Economic Studies, Romania Alecxandrina Deaconu , The Bucharest University of Economic Studies, Romania Alexandru Marin, Politehnica University of Bucharest, Romania Andrzej Marjański – University of Social Sciences, Poland Anikó Csepregi – University of Pannonia, Hungary Carmen Păunescu , The Bucharest University of Economic Studies, Romania Constantin Bratianu – The Bucharest University of Economic Studies, Romania Cristian Badarinza – National University of Singapore & Institute of Real Estate Studies, U.S.A. Cristian Păun, The Bucharest University of Economic Studies, Romania Daniel Glaser-Segura – Texas A&M University-San Antonio, USA Dumitru Miron, The Bucharest University of Economic Studies, Romania Emil Papazov – University of National and World Economy, Bulgaria Fabrizio D’Ascenzo – University of Sapienza Rome, Italy Florina Pînzaru, National University of Political Studies and Public Administration, Romania Flory Anette Dieck Assad, Tecnológico de Monterrey, Mexico Francesco Bellini – University of Sapienza Rome, Italy Gabriela Țigu, The Bucharest University of Economic Studies, Romania Gamze Karayaz – Isik University, Turkey Gene Epstein – City University of New York, USA George Darie, Politehnica University of Bucharest, Romania Giuseppe Gramigna – U.S. Small Business Administration, USA Ivan Mihajlovic – Management Department of Technical faculty in Bor, University of Belgrade, Serbia Jay Mitra – University of Essex, UK Justyna Matysiewicz – University of Economics in Katowice, Poland Kim Oliver Tokarski – University of Applied Studies, Switzerland Lavinia Rasca, The Institute for Business Administration in Bucharest, Romania Łukasz Sułkowski – University of Social Sciences, Poland Luminița Nicolescu , The Bucharest University of Economic Studies, Romania Lyudmila Mihaylova – University of Rousse “Angel Kanchev”, Bulgaria Magdalena Iordache – Platis, University of Bucharest, Romania Mariana Nicolae, The Bucharest University of Economic Studies, Romania Marius Profiroiu – The Bucharest University of Economic Studies, Romania Marius Stan – Argonne National Laboratory & Chicago and Northwestern University, U.S.A. Michael Stoica – University of Washburn, USA Nezameddin Faghih – UNESCO Chair in Entrepreneurship, Journal of Global Entrepreneurship Research (JGER), Iran Radu Dudău – Energy Policy Group, Romania Robert Ferguson – Software Engineering Institute of Carnegie Mellon University, USA Santanu Roy – Institute of Management and Technology, UAE Sarah Sheard – Software Engineering Institute of Carnegie Mellon University, USA Sergio Arzeni – OECD, Centre for Entrepreneurship, Small and Medium-sized Enterprises (SMEs) and Local Development, France Slawomir Smyczek – University of Economics in Katowice, Poland Stefan Bratosin – Université Paul Valéry Montpellier 3, France Stephane Ganassali – University of Savoie Mont Blanc, France Valeriu Binig – E&Y, Romania Walter E. Block – Loyola University, France Wioletta Wereda – Warsaw Technical Military University & Siedlce University, Poland Publisher DE GRUYTER POLAND Bogumiła Zuga 32A Str. 01-811 Warsaw, Poland T: +48 22 701 50 15 Contact <A href="mailto:alinamihaeladima@yahoo.com"><A href="mailto:alinamihaeladima@yahoo.comshahrazad.hadad@fabiz.ase.ro">alinamihaeladima@yahoo.com</A></A> <A href="mailto:shahrazad.hadad@fabiz.ase.ro">shahrazad.hadad@fabiz.ase.ro</A>

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<DIV align=left> Business excellence is about achieving superior business results in relation to the competitors by means of developing and strengthening the management systems and processes of an organization; it is targeted at improving performance and delivering value for all the stakeholders, in a three-dimensional space characterized by uncertainty, complexity and dynamism. The first goal of this international conference is to reunite specialists from the triple-helix fields: university and research, consultancy and business, and policy making pursuant to optimizing the business added value by providing a stimulating environment for knowledge and knowhow business excellence transfers and alliance formation. The second goal of this international conference relates to bridging the Romanian business environment with the international business environment by ensuring a better understanding of new challenges, opportunities and threats generated by globalization and competition. The third goal is to place in this newly emergent context the architecture of the business administration higher education by championing new and challenging programs meant to equip the students for a more aggressive competitive business ecosystem. Rejection Rate <UL> <LI>40%</LI></UL> Archiving Sciendo archives the contents of this journal in <A href="https://www.portico.org/">Portico</A> - digital long-term preservation service of scholarly books, journals and collections. Plagiarism Policy The editorial board is participating in a growing community of <A href="https://www.crossref.org/services/similarity-check/">Similarity Check System's</A> users in order to ensure that the content published is original and trustworthy. Similarity Check is a medium that allows for comprehensive manuscripts screening, aimed to eliminate plagiarism and provide a high standard and quality peer-review process. </DIV>

Proceedings of the International Conference on Business Excellence

Robotic Automation Process - The next major revolution in terms of back office operations improvement

Sorin Anagnoste
Sorin Anagnoste

Published Online: 26 Aug 2017

Volume & Issue: Volume 11 (2017) - Issue 1 (July 2017)

Page range: 676 - 686

Journal & Issue Details

Proceedings of the International Conference on Business Excellence

PDF Preview

References

Recent Articles

Proceedings of the International Conference on Business Excellence

Robotic Automation Process - The next major revolution in terms of back office operations improvement

Sorin AnagnosteSorin Anagnoste

Published Online: 26 Aug 2017

Volume & Issue: Volume 11 (2017) - Issue 1 (July 2017)

Page range: 676 - 686

Journal & Issue Details

Proceedings of the International Conference on Business Excellence

PDF Preview

References

Recent Articles

Sorin Anagnoste
Sorin Anagnoste