<abstract xmlns="http://www.w3.org/1999/xhtml"><p>Although the quality of a process affects the quality of the end product, there is currently an insignificant amount of knowledge about the quality of project management (PM) processes that directly affect the quality of the delivered product (constructed building). This study presents a proposal for modeling the impact of the quality of the PM process on the quality of the constructed building. The quality of the PM process is represented by the main quality factors and product quality indicators. It presents the results of the interviews that were conducted and study cases that were analyzed in Bosnia and Herzegovina with a variety of project participants (with different managerial perspectives) in terms of the indicators of quality of the delivered product. All participants, regardless of managerial perspective, believe that the most important indicator of the quality of products for each phase of the project is “customer satisfaction in the end phase”, the measurement of which is different for each project phase that is presented. The results of the factor analysis of the definition and the planning phases show that 11 variables, namely, the quality factors of the PM process, can be grouped into three new factors, which is described as 66.61% (77.046%) of the basic set of variables.</p></abstract>

Although the quality of a process affects the quality of the end product, there is currently an insignificant amount of knowledge about the quality of project management (PM) processes that directly affect the quality of the delivered product (constructed building). This study presents a proposal for modeling the impact of the quality of the PM process on the quality of the constructed building. The quality of the PM process is represented by the main quality factors and product quality indicators. It presents the results of the interviews that were conducted and study cases that were analyzed in Bosnia and Herzegovina with a variety of project participants (with different managerial perspectives) in terms of the indicators of quality of the delivered product. All participants, regardless of managerial perspective, believe that the most important indicator of the quality of products for each phase of the project is “customer satisfaction in the end phase”, the measurement of which is different for each project phase that is presented. The results of the factor analysis of the definition and the planning phases show that 11 variables, namely, the quality factors of the PM process, can be grouped into three new factors, which is described as 66.61% (77.046%) of the basic set of variables.

Assessing the influence of project management on quality during the early phases of construction projects

Organization, Technology and Management in Construction: an International Journal

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Although the quality of a process affects the quality of the end product, there is currently an insignificant amount of knowledge about the quality of project...

Assessing the influence of project management on quality during the early phases of construction projects

Article Category: Research Article

Published Online: Dec 29, 2017

Page range: 1584 - 1592

Received: Nov 27, 2017

Accepted: Nov 27, 2017

DOI: https://doi.org/10.1515/otmcj-2016-0029

Keywords
construction project, key quality factor, product quality indicators, modeling results

© 2017 Žanesa Ljevo et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Assessing the influence of project management on quality during the early phases of construction projects

Article Category: Research Article

Published Online: Dec 29, 2017

Page range: 1584 - 1592

Received: Nov 27, 2017

Accepted: Nov 27, 2017

DOI: https://doi.org/10.1515/otmcj-2016-0029

Keywordsconstruction project, key quality factor, product quality indicators, modeling results

© 2017 Žanesa Ljevo et al., published by Sciendo

This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Keywords
construction project, key quality factor, product quality indicators, modeling results