1. bookTom 29 (2021): Zeszyt 2 (June 2021)
Informacje o czasopiśmie
License
Format
Czasopismo
eISSN
2658-2430
Pierwsze wydanie
30 Mar 2015
Częstotliwość wydawania
4 razy w roku
Języki
Angielski
access type Otwarty dostęp

Development and Validation of Work Environment Services Scale (WESS)

Data publikacji: 12 Jul 2021
Tom & Zeszyt: Tom 29 (2021) - Zeszyt 2 (June 2021)
Zakres stron: 89 - 120
Otrzymano: 25 Mar 2020
Przyjęty: 26 Mar 2021
Informacje o czasopiśmie
License
Format
Czasopismo
eISSN
2658-2430
Pierwsze wydanie
30 Mar 2015
Częstotliwość wydawania
4 razy w roku
Języki
Angielski
Abstract

Purpose: This study presents a nine-factor, 32-item measure of work environment scale in the service sector. A healthy work environment is one in which employees trust the people they work for, have pride in what they do, and enjoy working with the people (Levering and Moskowitz, 2004).

Methodology: This instrument builds on the conceptual model espoused by Insel and Moos (1974), Gordon (1973), Fletcher and Nusbaum (2010), Amabile et al. (1996), and Spector (2003). The scale included items elicited through a literature review, the use of the Delphi technique with a panel of experts, and tested on 824 full-time employees from nine service sector industries and five major cities in India.

Findings: The Work Environment Services Scale (WESS) is a reliable and valid scale useful for measuring the nine work environment factors in the Indian services organization, with its own norms and a detailed manual.

Originality/Value: The prevailing scales for measuring work environment do not capture the influence of ethics, recreation facilities, and the impact of social giving on the work environment. Most scales were suitable for sectors in the Western context, and there were no Indian scales measuring service employees’ perception of their work environment.

Keywords

JEL Classification

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