1. bookVolumen 12 (2021): Heft 1 (April 2021)
Zeitschriftendaten
License
Format
Zeitschrift
eISSN
2067-9785
Erstveröffentlichung
06 Mar 2017
Erscheinungsweise
3 Hefte pro Jahr
Sprachen
Englisch
Uneingeschränkter Zugang

Effect of Experiential Quality and Experiential Satisfaction on Revisit Intention in Lake Toba

Online veröffentlicht: 27 Apr 2021
Volumen & Heft: Volumen 12 (2021) - Heft 1 (April 2021)
Seitenbereich: 41 - 48
Eingereicht: 01 Jan 2021
Akzeptiert: 01 Feb 2021
Zeitschriftendaten
License
Format
Zeitschrift
eISSN
2067-9785
Erstveröffentlichung
06 Mar 2017
Erscheinungsweise
3 Hefte pro Jahr
Sprachen
Englisch

Bigne, J.E., Andreu, L., & Gnoth, J. (2005). The theme park experience: An analysis of pleasure, arousal and satisfaction. Tourism Management, 26, 833-844.10.1016/j.tourman.2004.05.006 Search in Google Scholar

Chen, C.F., & Chen, F.S. (2010). Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists. Tourism Management, 31, 29-35.10.1016/j.tourman.2009.02.008 Search in Google Scholar

Crompton, J.L., & Love, L.L. (1995). The predictive validity of alternative approaches to evaluating quality of a festival. Journal of Travel Research, 34, 11-24.10.1177/004728759503400102 Search in Google Scholar

Cronin, J.J., & Taylor, S.A. (1994). SERVPERF versus SERVQUAL: Reconciling performance-based and perceptions-minus-expectations measurement of service quality. Journal of Marketing, 58(1), 125-131.10.1177/002224299405800110 Search in Google Scholar

Dmitrovic, T., Cvelbar, L., Kolah, T., Brencic, M., Ograjensek, I., & Zabkar, V. (2009). Conceptualizing Tourist satisfaction At the Destination Level. International Journal of Culture. Tourism and Hospitality Research, 3(2), 116 – 126.10.1108/17506180910962122 Search in Google Scholar

Fornell, C., Johnson, M.D., Anderson, E.W., Cha, J., & Bryant, B.E. (1996). The American customer satisfaction index: Nature, purpose, and findings. Journal of Marketing, 60(4), 7-18.10.1177/002224299606000403 Search in Google Scholar

Han, H., & Kim, Y. (2010). An investigation of green hotel customers’ decision formation: Developing an extended model of the theory of planned behavior. International Journal of Hospitality Management, 29(4), 659-668.10.1016/j.ijhm.2010.01.001 Search in Google Scholar

Kaimasu, M. (2020). CONSUMERS’ ELECTRICITY CONSUMPTION BEHAVIOUR AND POWER UTILITIES’ PREFERENCES. Review of Behavioural Aspect in Organizations and Society, 2(1), 1-14.10.32770/rbaos.vol21-14 Search in Google Scholar

Kao, Y.F., Huang, L.S., & Wu, C.H. (2008). Effects of theatrical elements on experiential quality and loyalty intentions for theme parks. Asia Pacific Journal of Tourism Research, 13, 163-174.10.1080/10941660802048480 Search in Google Scholar

Li, M.Y., & Wu, H.C. (2013). An empirical study of visitors’ behavioral intentions in the theme park: The case of Zhu-Hai. Paper presented at the 2013 International Conference on Tourism Industry and Education, Taoyuan, Taiwan. Search in Google Scholar

Malhotra, N.K. (2010). Marketing Research: An Applied Orientation. Prestige Hall: United State of America. Search in Google Scholar

Prayag, G. (2008). Image, Satisfaction and Loyalty: The Case of Cape Town. Anatolia: An International Journal of Tourism and Hospitality Research, 19 (2): 205-22410.1080/13032917.2008.9687069 Search in Google Scholar

Quintal, V.A., & Polczynski, A. (2010). Factors Influencing Tourists’ Revisit Intentions. Asia Pacific Journal of Marketing and Logistics, 22(4), 564-578.10.1108/13555851011090565 Search in Google Scholar

Ranathilaka, M.B., Lashmi, N., & Atukorala, W. (2019). PRODUCTION AND MARKETING OF BANANA: ESTIMATING THE PROFITABILITY USING WALAWA REGION IN SRI LANKA. JBFEM, 2(1), 23-32.10.32770/jbfem.vol223-32 Search in Google Scholar

Severt, D., Wong, Y., Chen, P., & Breiter, D. (2007). Examining the motivation, perceived performance and behavioral intentions of convention attendees: Evidence from a regional conference. Tourism Management, 28 (2), 399-408.10.1016/j.tourman.2006.04.003 Search in Google Scholar

Zeithmal, V.A, Bitner, M..J., & Gremler, D.D. (2018). Services Marketing: Integrating Customer Focus Across the Firm. Seventh Edition. Mcgraw-Hill Education. Search in Google Scholar

Empfohlene Artikel von Trend MD

Planen Sie Ihre Fernkonferenz mit Scienceendo