rss_2.0Proceedings of the International Conference on Business Excellence FeedSciendo RSS Feed for Proceedings of the International Conference on Business Excellencehttps://sciendo.com/journal/PICBEhttps://www.sciendo.comProceedings of the International Conference on Business Excellence 's Coverhttps://sciendo-parsed-data-feed.s3.eu-central-1.amazonaws.com/6008c3663044994c40c9d6c1/cover-image.jpg?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20220520T114355Z&X-Amz-SignedHeaders=host&X-Amz-Expires=604800&X-Amz-Credential=AKIA6AP2G7AKDOZOEZ7H%2F20220520%2Feu-central-1%2Fs3%2Faws4_request&X-Amz-Signature=bb38ecdc294270de021838dbd019234a6358f348f77e5ba0c4277c96eaef71e6200300Innovation and opportunity in Romanian agricultural policies: from the agrarian reform in the 19 century to the digital erahttps://sciendo.com/article/10.2478/picbe-2021-0051<abstract> <title style='display:none'>Abstract</title> <p>In the current global context, agriculture should develop both interdisciplinary and intradisciplinary. Digitalization and innovation represent the key drivers of evolution. Agriculture must become more flexible and adaptable to the current challenges, integrating eco-friendly solutions that can maintain production at optimal capacity for a longer period. This paper aims to review the Romanian agricultural policies from the 19th century to the present, bringing perspective on the international practices and focusing on the technological innovations that occurred in the past years. The research follows the evolution of agriculture on the European agenda. There are now new challenges imposed by the need for modernization and reconfiguration of farming into an integrated system with performance parameters and development routes. Romania has followed the trends and implemented several policies which aim to help farmers integrate the new technologies into their day-to-day work.</p> </abstract>ARTICLE2021-12-31T00:00:00.000+00:00The use of artificial neural networks and big data infrastructure for predictive analytics in solar energyhttps://sciendo.com/article/10.2478/picbe-2021-0028<abstract> <title style='display:none'>Abstract</title> <p>Renewable energy appears to be the solution to both the continuously growing energy demand, and pollution from fossil-based fuels. Recent advances in big data means that crucial areas of the energy supply chain are of interest to the use of advanced analytics. Solar energy is one of the most important renewable energy sources; however, it is stochastic, leading to production volatility and making it difficult to dispatch. The European Commission provides the legal framework and guidelines for increasing the adoption of renewable technologies in the European Union (EU). Meanwhile, the research community must provide solutions for increasing the predictability of solar energy: successful integration depends on how well solar energy production is predicted. Working under the Cross-Industry Standard Process for Data Mining, using real word operational data, this research focuses on providing a foundation of the analytics capabilities needed for reducing, or even removing, the disadvantages of solar energy, demonstrating that a world-class predicative tool can be obtained. Using weather and production data from photovoltaic cells installed in Romania, as a case study, coupled with the powerful artificial neural networks (ANN) architecture, results in a benchmark prediction performance. Currently, there is no research addressing photovoltaic energy production prediction by integrating the impact of artificial intelligence and big data.</p> </abstract>ARTICLE2021-12-31T00:00:00.000+00:00Romanian public authorities request unnecessary approvals for urbanism permitshttps://sciendo.com/article/10.2478/picbe-2021-0081<abstract> <title style='display:none'>Abstract</title> <p>This work draws the attention of a wide and illegal practice developed by some Romanian public authorities. This practice if the public authorities to requests additional approvals that are not provided in the legislation generates unjustified delays and significant costs for the beneficiaries of the construction works. Thus, in the phase of drafting the urbanism documentation, some city halls and local councils request the neighbours approval in notarized form as a prerequisite for approval of the zonal urbanism plans (“PUZ”) and / or of the detail urbanism plans (“PUD”). As this approval does not reflect a mandatory condition according to the legal framework that regulates the procedure for drafting and approval of the urbanism documentation, the practical effect is that, as a consequence of a wrongful interpretation of the law by some public authorities, the beneficiaries of the construction works lead in useless situations in which they depend on the discretionary will and sometimes also abusively of their neighbours.</p> </abstract>ARTICLE2021-12-31T00:00:00.000+00:00Approaching globalization from the perspective of socio-economic effectshttps://sciendo.com/article/10.2478/picbe-2021-0037<abstract> <title style='display:none'>Abstract</title> <p>The topicality of the topic lies in the importance of globalization from the perspective of sustainable development in the socio-economic and ecological sphere. Globalization cannot be considered as representing a completely new phenomenon in the history of the world, it has certain historical antecedents, many specialists arguing that it is nothing but a new name for an older phenomenon. Globalization is the global trend of the world’s economies to become borderless and interconnected. Globalization has caused major damage to nature and the drying up of non-renewable resources, creating the possibility of global campaigns to develop. Civil societies are less efficient in the face of global factors, which cannot be held accountable, such as governments or companies anchored in the territory, visible and affordable.</p> </abstract>ARTICLE2021-12-31T00:00:00.000+00:00Exploring the impact of customer experience on customer loyalty in e-commercehttps://sciendo.com/article/10.2478/picbe-2021-0063<abstract> <title style='display:none'>Abstract</title> <p>In recent years, with the remarkable growth of the global digital market, specialists took a new direction of focus in the field of marketing, considering customer experience an important differentiator in today’s digital landscape. In an online setting, in contrast to traditional marketing, the dimensions of customer experience include informativeness, entertainment, social presence and sensory, elements that create customer value. The experience is an increasingly significant component in defining the success of an online company, becoming a source of competitive advantage for any e-business. Yet, to accomplish these favorable results, a business needs to focus on customer loyalty, a concept that is understood from a relational perspective as the consumer’s preferences to sustain a stable relationship with the brand, fact that involves consistent visits of the site, and in consequence, repeat purchases. The research presented in this paper is based on the literature review. Subsequently, a conceptual model was proposed as the intersection of the online customer experience dimensions with the concept of customer loyalty, which, in turn, includes consumer’s attitudes and behaviors toward an online business. The purpose of this study is twofold: (1) to offer an outline of opportunities to use customer experience for increasing customer loyalty and (2) to provide managerial implications and guides future research opportunities to empirically measure the impact of online customer experience components on customer loyalty.</p> </abstract>ARTICLE2021-12-31T00:00:00.000+00:00Considerations on support active measures applicable in Romania in the context of the epidemiological situations due to the spread of SARS-CoV-2 coronavirushttps://sciendo.com/article/10.2478/picbe-2021-0094<abstract> <title style='display:none'>Abstract</title> <p>The epidemiological crisis caused by the SARS-CoV-2 virus has led to the need to adapt national legislation to safeguard jobs and to decrease the unemployment rate – realities existing at European and international level – by providing financial facilities to employers and employees. This paper presents and analyses the relevance of the legal rules adopted in this field.</p> </abstract>ARTICLE2021-12-31T00:00:00.000+00:00Modern forms of value creation in the global agri-food chain – Perspectives from the facebook ads markethttps://sciendo.com/article/10.2478/picbe-2021-0075<abstract> <title style='display:none'>Abstract</title> <p>Competitiveness has always been considered a vector of innovation that is centered around economic performance; constantly pushing companies to achieve better performance results. In such a modern society deeply marked by digitization, value creation has expanded its scope and it is no longer involving only harnessing customer satisfaction through the quality of the products or services marketed to customers, but it is also involving the permanent digital connection and engagement between the links of any value chain. Digital platforms, including social networks, are major sources of economic concentration where different forms of value emerge. For example, Facebook Inc. runs a business model that involves selling online media space for companies willing to pay money to have consumers of goods and services engage with the ads displayed on Facebook platforms, based on specific group targeting. Taking all of this into consideration, the scientific interest in exploring the nature of an emergent form of value along the chain is implicit. This paper brings its unique contribution to the existing literature concerning the topic of agri-food value chains by providing a niche marketing approach on a paradigm shift at the level of the nature of value generated in the chain in the case of highly digitized societies. The research objective was to bring the sustainability factor into the spotlight of the analysis concerning the paradigm shift of the nature of the value generated in the agri-food value chain. Research results show that some multinational corporations active in the Romanian agri-food sector use the Facebook Ad Market to reach consumers and call for them to engage in activities specific to building a sustainable agri-food system. Thus, by engaging in such activities, consumers feel that they contribute to the corporations’ effort in achieving sustainability. Consequently, a different form of value is generated along the chain.</p> </abstract>ARTICLE2021-12-31T00:00:00.000+00:00Coordinates of healthcare systems in Russia and Romaniahttps://sciendo.com/article/10.2478/picbe-2021-0019<abstract> <title style='display:none'>Abstract</title> <p>The paper discusses the key features of the state of the structure of healthcare in Russia and Romania, the administration of this scheme is assessed and the statistical array takes place over a long period. The health sector’s sustainable status is perceived to be the main target concern of each state. The medical care degree is the country-wide coefficient of well-being. However, not only at the state level, but also at the regional level, the characteristic effect of socio-economic factors on population health metrics is especially pronounced. Without the introduction of modern approaches to management, it’s more professionalization, that is, the building of a management organization that insists on the professionalism of leadership, the solution to the problems of healthcare growth is unlikely. One of the essential national tasks of establishing a plan for the socio-economic growth of Russian and Romanian healthcare and raising the standard and quality of life of the people is to strengthen the healthcare system. The provision and management of the quality of patient services can be considered one of the most significant concerns in the area of healthcare. Moreover, these issues are the most difficult to address, which is why, during a time of economic and social turmoil, their importance grows significantly.</p> </abstract>ARTICLE2021-12-31T00:00:00.000+00:00Legal regime of auditors and financial auditors in the matter of companieshttps://sciendo.com/article/10.2478/picbe-2021-0087<abstract> <title style='display:none'>Abstract</title> <p>This research aims to analyze one of the most important components of the activity of a company, namely the activity of management control. The paper is structured in three parts, thus aiming to achieve an objective synthesis that faithfully reflects the current structure and regulation of the company’s management control. The first part will address the introductory and general aspects of management control according to each type of company, respectively, the rules applicable to partnerships, capital companies but also limited liability companies. The second part of the paper aims to present in a timely manner all the essential aspects regarding the censors, as corporate control bodies. Thus, the analysis following aspects such as the term of office, the rights and obligations of auditors in relation to the company but also their responsibility for the activity carried out. The third part exhaustively analyzes the legal regime of financial auditors and in this sense will prefer to follow the regulation of the company law but also of the special applicable legislation. In carrying out this research, specialized works in the field of society were used, as well as the regulations from the updated special legislation.</p> </abstract>ARTICLE2021-12-31T00:00:00.000+00:00Contentshttps://sciendo.com/article/10.2478/picbe-2021-0002ARTICLE2021-12-31T00:00:00.000+00:00The influence of the implementation of ERP systems on the performance of an organizationhttps://sciendo.com/article/10.2478/picbe-2021-0026<abstract> <title style='display:none'>Abstract</title> <p>In this paper, I examined how the adoption and implementation of Enterprise Resource Planning systems influences an organization’s performance. Performance is a key component that underlies the organization’s activity. Enterprise Resource Planning systems are used to manage the activities of an organization (accounting, procurement, compliance, production, project management and other distribution chain operations). The impact of implementing Enterprise Resource Planning systems may differ from organization to organization. The main purpose of the paper is to present the most important performance indicators that are influenced by the implementation of Enterprise Resource Planning systems, but also what is their impact on the entire activity of an organization. The research method used is a quantitative research based on the questionnaire where we identified how Enterprise Resource Planning systems influence the performance of the organization. The data collected were useful to answer the main research questions formulated in the paper. The results obtained based on the questionnaire showed that organizations that implemented Enterprise Resource Planning systems obtained more favorable values of performance indicators than organizations that did not implement them. These Enterprise Resource Planning systems also have a role in the sustainable development of the organization, but in principle Enterprise Resource Planning systems are useful to improve the performance of the organization.</p> </abstract>ARTICLE2021-12-31T00:00:00.000+00:00Correlative approach to digitalization and economic growthhttps://sciendo.com/article/10.2478/picbe-2021-0006<abstract> <title style='display:none'>Abstract</title> <p>It is known that the evolution of digital technologies, together with a combination of other essential generic technologies, leads to a change in the way we design, produce and market related products and services, as well as in the way how value is generated from them. Digitalization and transformation of the business process to create remarkable customer experience are absolutely necessary for any company that wants to evolve and succeed in the fast-digitizing business environment. The main objective of this research was to discover how digitalization influences economic growth. The databases used were Eurostat and World Bank. We selected 8 main research variables, which were divided into two sets to describe (i) the phenomenon of digitalization by digital skills, mobile subscriptions, enterprises with e-commerce, and (ii) the phenomenon of economic growth by real GDP growth, unit labour cost growth, resource productivity and R&amp;D expenditure of GDP. The research methodology was centred on Canonical Correlation Analysis to reveal the connections within and between the two phenomena. The results revealed, for example: the digitalization set was able to explain 70.33% of economic growth with the correlation of 0.800; the real GDP growth is affected by the share of enterprises involved with e-commerce, unit labour costs and resource productivity are affected by high-level digitalization seen by enterprises conducting data analysis on customers for marketing purposes; and that digital skills and R&amp;D expenditures are positively related.</p> </abstract>ARTICLE2021-12-31T00:00:00.000+00:00The impact of using emoji in online advertisements on consumer behavior. Case: Banking sector in Lebanonhttps://sciendo.com/article/10.2478/picbe-2021-0008<abstract> <title style='display:none'>Abstract</title> <p>Communication is an essential element in life. It is key to understanding each other, forming relationships, and sharing knowledge, information and ideas. “Social media is modifying the ways we communicate and is providing marketers with interactive means to effectively reach consumers. This has given rise to those digital images known as Emoji, which is a trending topic that is shaping our lives and sculpting its way to related social sciences.</p> <p>Many businesses have been employing emoji in their communication messages, yet little research was conducted in this area. This research will build new insights and will investigate the role of emoji in influencing behaviors in terms of engagement, satisfaction, loyalty, and perception.</p> <p>Abductive approach to theory was used. Secondary data was collected to explore and explain the concept of online marketing psychology using emoji language. The idea is then tested via survey, to modify the existing theory, and to generate a new idea regarding banks via interview as well.</p> <p>Research questions investigated the use of emoji in online communication as an effective way to engage consumers, whether emoji lead to better customer satisfaction and loyalty, and how serious organizations can benefit from employing them to break the perceived “coldness”.</p> <p>Results approved the effectiveness of emoji use in marketing, and they’re no longer limited to “modern” businesses, rather they’re starting to encompass almost all businesses in different industries. The research ends with a set of recommendations that’ll guide businesses through this trend.”</p> </abstract>ARTICLE2021-12-31T00:00:00.000+00:00A methodological approach to developing and validating IFRS 9 -LGD parametershttps://sciendo.com/article/10.2478/picbe-2021-0064<abstract> <title style='display:none'>Abstract</title> <p>Since the introduction of the advanced internal rating based approach through the Basel framework, financial institutions and regulators have been dealing with the increased complexity of Loss Given Default models. The development and validation of the parameters has become more formalized and standardized as more prescriptive regulations and guidelines have been published by the European Parliament, European Central Bank and European Banking Authority. Furthermore, following the introduction of IFRS 9 in January 2018 even more emphasis is put on the development and validation as the standard poses new challenges to the way models are designed, developed, validated and increased complexity through the introduction of the lifetime and forward-looking adjustments. This paper address the challenges faced by banks and regulators when assessing and validation the IFRS 9 - Loss Given Default parameters and framework. Moreover, it describes a non-exhaustive list of tests that can be performed to establishing the accuracy, discrimination power and stability of the Loss Given Default outputs. It is important that the framework built around the modeling, development and validation process allows models to be easily integrated in the management framework in a flexible manner that can facilitate any changes that must be brought to the models. Hence, this paper outlines a non-exhaustive list of quantitative validation tests considered would satisfy the requirements of the IFRS 9 standard.</p> </abstract>ARTICLE2021-12-31T00:00:00.000+00:00Online - education on YouTube before and after COVID 19. An example study on “Fun Science Romania”https://sciendo.com/article/10.2478/picbe-2021-0034<abstract> <title style='display:none'>Abstract</title> <p>The article aims to analyze how the public interest of an educational franchise has evolved and how it has been influenced by the pandemic. It compares the evolution of the traffic on the franchise’s YouTube channel, Profesorii Trasniti (Nutty Scientists), from two periods of time, “pre” and “post” pandemic, March 2020 being the calendar date taken as a benchmark.</p> <p>The research methodology includes both a secondary analysis (based on articles published in the literature on topics such as: digitization, education in the virtual environment, social media as a tool in the equation) and a statistical measure of the difference between the proportions of the number of comments on published videos on the YouTube channel “Profesorii Trasniti” (Nutty Scientists) of the Fun Science Romania franchise, “pre” and “post” pandemic based on the data provided by the YouTube Analytics platform.</p> <p>The questions that arise from this study are:</p> <p>To what extent has the social media engagement of the “post” pandemic audience on the YouTube channel Profesorii Trasniti (Nutty Scientists) of the Fun Science Romania franchise increased in terms of its educational content?</p> <p>To what extent has the interest in a strong educational content increased on YouTube compared to the one focused more on entertainment in the pandemic context caused by COVID 19?</p> </abstract>ARTICLE2021-12-31T00:00:00.000+00:00Changes and challenges in telecommuting explained through multi-level perspective on socio technical transitionhttps://sciendo.com/article/10.2478/picbe-2021-0042<abstract> <title style='display:none'>Abstract</title> <p>COVID-19 was responsible for a global health crisis beginning in early 2020 that saw telecommuting become commonplace regardless of the size of the firm, the sector or country. It’s possible that even before pandemics, there were some differences in the practice of telecommuting among countries and sectors. These differences were impacted by factors such as the cultural context and labor policies at governmental and corporate levels. Telecommuting in the EU had only reached 5.4% in 2019 before the Covid-19 outbreak, making it a relatively new trend when compared to the technological potential it offers. 40 percent of EU workers are expected to telecommute in 2020, in the early stages of the outbreak, according to estimates. This research uses the theory of socio-technical transitions (MLP) to examine how and why telecommuting suddenly became the norm among managers and workers from a variety of different industries. At landscape level, an opening was provided by the Covid-19 epidemic that allowed telecommuting to break over the niche-regime barrier.</p> </abstract>ARTICLE2021-12-31T00:00:00.000+00:00Compliance with the provisions of the Corporate Governance Code by companies listed on the Romanian capital market with respect to the formation and functioning of audit committeeshttps://sciendo.com/article/10.2478/picbe-2021-0069<abstract> <title style='display:none'>Abstract</title> <p>The corporate governance pillars have been intensively discussed in the literature and the formation and functioning of the audit committees have a special place in this world. Considering the existing conclusions retained by the literature on the influence of the audit committees on the performance of the companies, we intend to analyse the current status quo of the level of compliance for the listed Romanian companies in this field. Corroborating the recommendations of the corporate governance code provided by the Bucharest Stock Exchange along with the provisions of the norms that regulate statutory audit in Romania, we find a positive evolution of the level of compliance for the Romanian companies with respect to the formation and functioning of the audit committees.</p> </abstract>ARTICLE2021-12-31T00:00:00.000+00:00The importance of implementing the quality management system and using quality strategies to improve the quality of medical services and increase customer satisfactionhttps://sciendo.com/article/10.2478/picbe-2021-0107<abstract> <title style='display:none'>Abstract</title> <p>The importance of medical services in the modern age is undeniable. In Romania, the state medical system faces a series of problems, which do not seem to have an immediate solution. These include: outdated infrastructure, lack of medical staff, lack of investment and poor organization. The specialized literature presents studies of patient satisfaction, performed on different sectors of the medical field. This paper aims to present the Romanian medical services market, and the users’ satisfaction with the medical services. In order to highlight the opinions and behaviors of Romanians about the medical services and the degree to which the provision of these services met their expectations, the authors conducted a qualitative marketing research among the Romanian population. The sampling method was non-random, and a questionnaire was displayed on a web page (Computer Assisted Web Interviewing) to collect the data. The research revealed that many Romanians prefer private medical services, even if they are more expensive, due to the cleanliness, promptness and quality of the medical act. The authors consider that the topic addressed is very relevant and that, based on the results of this research, the authorities involved can establish concrete measures in order to improve the quality of the medical services and increase customer satisfaction.</p> </abstract>ARTICLE2021-12-31T00:00:00.000+00:00“The Price of Everything and the Value of Nothing!?” – What Cultural Capitalism Is and What It Cannot Be Accused of Beinghttps://sciendo.com/article/10.2478/picbe-2021-0079<abstract> <title style='display:none'>Abstract</title> <p>The present paper is a defense of the free-market economy/capitalism as a proper institutional setting for both producing and preserving cultural goods. We argue that culture is best served by a framework in which economic agents can evaluate their cultural consumption and production in a market order based on private property rights and monetary prices. In this vein, we first put, in contrast, two important lines of thought on the subject of value and capital in cultural matters. On the one hand, the mainstream approach upholds both that “cultural value” is intrinsic (and measurable) and that a fourth type of capital (namely “cultural capital”) can be introduced in the capital theory. On the other hand, by using a qualitative research methodology, based on deductive reasoning and historical analysis, we contrast the mainstream/neoclassic view with the praxeological approach of the Austrian School of economics. We conclude that neither “cultural value” is an objective fact, nor that the very concept of “cultural capital” can be integrated coherently in the economic theory. Yet, we claim that private management of cultural goods is superior to their public administration, due to (1) a genuine interest of private owners to rationally exploit cultural goods according to the subjective preferences of cultural consumers, (2) the inbuilt sustainability of the free-market economy as concerns the efficient exploitation of the cultural goods.</p> </abstract>ARTICLE2021-12-31T00:00:00.000+00:00The legal regime of competition in Indiahttps://sciendo.com/article/10.2478/picbe-2021-0089<abstract> <title style='display:none'>Abstract</title> <p>The study of the competition legislation in India has as justification the fact that the indian economy has one of the biggest growth rates in the world, India being the biggest democracy in the world.</p> <p>At the beginning, India had its own competition law, called the Monopolies and Restrictive Trade Practices Act 1969 (MRTP Act). After the initiation of economic liberalization in 1991, it became imperative to put in place a competition law regime that was more responsive to the economic realities of the nation and in accordance with international practices. In 2002, the Indian Parliament voted for a new law, Competition Act, to regulate business practices in India. The Competition Act has as its goal to regulate three types of conduct (anti-competitive agreements, abuse of a dominant position and combinations). The Competition Act was amended by the Competition (Amendment) Act in 2007 and 2009.</p> <p>The Competition Act has also created a new enforcement body, the Competition Commission of India (CCI), which is responsible for the enforcement of the Competition Act.</p> <p>According to the provisions of the Competition Act, is allowed to make an appeal to the Competition Appellate Tribunal (COMPAT) against the decisions of the CCI. A further appeal from the decision of the COMPAT may be submitted before the Supreme Court of India.</p> <p>In the same, the Competition Act is taking into consideration its enforcement with the aid of mutual international support and enforcement networks across the world.</p> </abstract>ARTICLE2021-12-31T00:00:00.000+00:00en-us-1