1. bookVolume 66 (2021): Issue 2 (December 2021)
Journal Details
License
Format
Journal
eISSN
2066-0464
First Published
16 Apr 2015
Publication timeframe
2 times per year
Languages
English
access type Open Access

Centralised Multi-National Practices of Transfer and Managerial Discrepancies: Evidence from a Romanian Call Center

Published Online: 21 Jan 2022
Volume & Issue: Volume 66 (2021) - Issue 2 (December 2021)
Page range: 97 - 112
Journal Details
License
Format
Journal
eISSN
2066-0464
First Published
16 Apr 2015
Publication timeframe
2 times per year
Languages
English
Abstract

This paper describes workplace dynamics in a call centre located in Romania, a subsidiary of a multi-national corporation (MNC). Positing a centralised practice transfer and global management strategy, the company relies exclusively on home-country decision makers. Placed within Romania’s dependent economic profile alongside its deregulated employment relations, centralised managerial decisions create widespread organisational uncertainty with numerous hire and fire and downsizing procedures, followed by subsequent recruitment campaigns designed to replace the previously displaced workforce.

Keywords

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