1. bookVolume 11 (2020): Issue 1 (February 2020)
Journal Details
License
Format
Journal
First Published
12 Dec 2015
Publication timeframe
1 time per year
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English
access type Open Access

Evaluation of Key Performance Indicators of Logistics Firms

Published Online: 20 Feb 2020
Page range: 24 - 32
Received: 20 Feb 2019
Journal Details
License
Format
Journal
First Published
12 Dec 2015
Publication timeframe
1 time per year
Languages
English

Key Performance Indicators (KPI) has been outlined for implementing total quality management (TQM) across logistics sector. This study constituted on the quality values of logistics firms in the logistics sector, which is examined with key performance indicators through the integrated method of Analytic Hierarchy Process (AHP) and SMART Goal Setting. The calculations were performed for logistics firms. The method used in this study is the integrated method of the AHP Method and SMART Goal Setting. The results highlight the most mentioned key performance indicators in the literature in a prioritized version also during the prioritizing process via AHP Method, the SMART Goal Setting approach also is applied.

Keywords

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