The Journal of Slovak University of Technology

Research Papers Faculty of Materials Science and Technology Slovak University of Technology

Res.papers Facul.MTF STUBA

<abstract><title style='display:none'>Abstract</title>In Western countries, the new visions are applied in quality control for an integrated public transport system. Public transport puts the customer at the centre of our decision making in achieving customer satisfaction with provided service. Sustainable surveys are kept among customers. A lot of companies are collecting huge databases containing over 30,000 voices of customers, which demonstrates the current satisfaction levels across the public transport service. Customer satisfaction with a provided service is a difficult task. In this service, the quality criteria are not clearly defined, and it is therefore difficult to define customer satisfaction. The paper introduces a possibility of CSI index application in conditions of the Slovak Republic transport area.</abstract>

Abstract

Ing. Adela Poliaková, PhD., Slovak University of Technology Bratislava, Faculty of Materials Science and Technology in Trnava, Institute of safety, environment and quality, Paulínska 16, 917 24 Trnava, Slovak Republic

Keywords

<article-title>CSI Index Of Customer’s Satisfaction Applied In The Area Of Public Transport</article-title>

CSI Index Of Customer’s Satisfaction Applied In The Area Of Public Transport

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Research Papers Faculty of Materials Science and Technology Slovak University of Technology ist in den folgenden Services indiziert: <UL> <LI>Astrophysics Data System (ADS) </LI> <LI>Baidu Scholar </LI> <LI>Chemical Abstracts Service (CAS) - CAplus </LI> <LI>Chemical Abstracts Service (CAS) - SciFinder </LI> <LI>CNKI Scholar (China National Knowledge Infrastructure) </LI> <LI>CNPIEC - cnpLINKer </LI> <LI>Dimensions </LI> <LI>EBSCO </LI> <LI>EconBiz </LI> <LI>Engineering Village </LI> <LI>ExLibris </LI> <LI>Google Scholar </LI> <LI>Inspec </LI> <LI>Japan Science and Technology Agency (JST) </LI> <LI>J-Gate </LI> <LI>JournalGuide </LI> <LI>JournalTOCs </LI> <LI>KESLI-NDSL (Korean National Discovery for Science Leaders) </LI> <LI>MyScienceWork </LI> <LI>Naver Academic </LI> <LI>Naviga (Softweco) </LI> <LI>Paperbase </LI> <LI>ProQuest </LI> <LI>QOAM (Quality Open Access Market) </LI> <LI>ReadCube </LI> <LI>Research Papers in Economics (RePEc) </LI> <LI>SCILIT </LI> <LI>Semantic Scholar </LI> <LI>Sherpa/RoMEO </LI> <LI>TDNet </LI> <LI>TEMA Technik und Management </LI> <LI>Ulrich's Periodicals Directory/ulrichsweb </LI> <LI>WanFang Data </LI> <LI>WorldCat (OCLC) </LI> <LI>X-MOL </LI></UL>

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Chairman: Čambál Miloš, Prof. PhD. – Slovak University of Technology, Faculty of Materials Science and Technology (Slovakia) Scientific Editor: Šugár Peter, Prof. PhD. – Slovak University of Technology, Faculty of Materials Science and Technology (Slovakia) Members of the Editorial Board: Čaus Alexander, Prof. DrSc. – Slovak University of Technology, Faculty of Materials Science and Technology (Slovakia) Dománková Mária, Prof. PhD. - Slovak University of Technology, Faculty of Materials Science and Technology (Slovakia) Koleňák Roman, Prof. PhD. – Slovak University of Technology, Faculty of Materials Science and Technology (Slovakia) Kusý Martin, Assoc. Prof. PhD. – Slovak University of Technology, Faculty of Materials Science and Technology (Slovakia) Minárik Stanislav, Assoc. Prof. PhD. – Slovak University of Technology, Faculty of Materials Science and Technology (Slovakia) Soldán Maroš, Prof. PhD.- Slovak University of Technology, Faculty of Materials Science and Technology (Slovakia) Tanuška Pavol, Prof. PhD.- Slovak University of Technology, Faculty of Materials Science and Technology (Slovakia) Važan Pavol, Prof. PhD. – Slovak University of Technology, Faculty of Materials Science and Technology (Slovakia) Members of Scientific Board: Adamec Vladimír, Assoc. Prof. Ph.D. - Brno University of Technology (Czech Republic) Astakhow Viktor P., prof. Dr. Sci. (Eng.) PhD. - General Motors Business Unit of PSMi (USA) Bernatík Aleš, prof. Dr. - Technical University of Ostrava (Czech Republic) Calin Mariana, prof. - IFW Dresden (Germany) Chromjaková Felicita, prof. PhD. – Tomas Bata University in Zlín (Czech Republic) Dobrzański Leszek A., prof. Zw. Dr hab. inž. - Politechnika Ślaska, Gliwice (Poland) Drstvensek Igor, prof.h.c., prof. D.Sc. - University of Maribor, Maribor (Slovenia) Chlamtač Imrich, prof. - University of Trento (Italy) Johanyák Zsolt Csaba, prof. Ph.D. - Kecskemét College, Kecskemét (Hungary) Kačíková Danica, prof. Ing. Ph.D. - Technical University in Zvolen (Slovakia) Kováčik Jaroslav, PhD. – Institute of Materials and Machine Mechanics SAS, Bratislava (Slovakia) Kroupa Aleš, RNDr., Ph.D. - Institute of Physics of Materials in Brno, ASCR, Brno (Czech Republic) Lenort Radim, prof. Ph.D., – ŠKODA AUTO University, Mladá Boleslav (Czech Republic) Levashov Evgeny A., prof. Dr. Sci. (Eng.) Ph.D. - National University of Science &amp; Technology, Moscow (Russia) Mentxaka Aitzol L., Assoc. Prof. Dr. – University of Basque Country, Bilbao (Spain) Numan Durakbasa M., prof. Dr. - Vienna University of Technology, Vienna (Austria) Šimšík Dušan, prof. Ph.D. - Technical University in Košice (Slovakia) Tillmann Wolfgang, prof. Dr.-Ing. Dipl.-Wirt. Ing. - Technical University of Dortmund (Germany) Trebuňa Peter, prof. PhD. – Technical University of Košice (Slovakia) Vrcek Neven, prof. Ph.D. - University of Zagreb (Croatia) Executive Editor: Rešetová Kvetoslava, PhDr. PhD. – Slovak University of Technology, Faculty of Materials Science and Technology (Slovakia) Language Editor: Emília Mironovová Technical Editor: Alžbeta Skýpalová - Slovak University of Technology, Faculty of Materials Science and Technology (Slovakia) Contact: Alena Eliášová <A href="mailto:alena.eliasova@stuba.sk">alena.eliasova@stuba.sk</A> J. Bottu 2781/25, 917 24 Trnava, Slovakia; Phone: 00421-918-646033; Publisher De Gruyter Poland Bogumiła Zuga 32A Str. 01-811 Warsaw, Poland T: +48 22 701 50 15

Research Papers Faculty of Materials Science and Technology Slovak University of Technology

CSI Index Of Customer’s Satisfaction Applied In The Area Of Public Transport

Adela Poliaková
Adela Poliaková

Published Online: 01 Sep 2015

Volume & Issue: Volume 23 (2015) - Issue 36 (June 2015)

Page range: 141 - 150

Journal & Issue Details

Research Papers Faculty of Materials Science and Technology Slovak University of Technology

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References

Recent Articles

Research Papers Faculty of Materials Science and Technology Slovak University of Technology

CSI Index Of Customer’s Satisfaction Applied In The Area Of Public Transport

Adela PoliakováAdela Poliaková

Published Online: 01 Sep 2015

Volume & Issue: Volume 23 (2015) - Issue 36 (June 2015)

Page range: 141 - 150

Journal & Issue Details

Research Papers Faculty of Materials Science and Technology Slovak University of Technology

PDF Preview

References

Recent Articles

Adela Poliaková
Adela Poliaková